OS 10.5 - Norton AntiVirus error

Zippoloko · Zippoloko #1 (**permalink**)

04-19-2008, 11:28 AM

I have migrated all my apps to my new iMac, running 10.5 but i have an error message that appears on start up

Norton AntiVirus Error
Norton AntiVirus Auto Protect could not continue. Please reinstall Norton AntiVirus and restart.

I have uninstalled Norton but I still get the message, I have deleted all Norton files too but it still comes up and I just want to get rid of the error message.

Where is this file coming from? And how can i delete it?

Chilbear · Chilbear #2 (**permalink**)

04-19-2008, 11:33 AM

Try CMD-F to search for anything with "Norton" in the name.

IMO if you find any - delete them all and throw away the disc, Norton is voodoo for Mac again IMO.

bobtomay · bobtomay #3 (**permalink**)

04-19-2008, 11:36 AM

Does Norton use an installer? If so, did you use Nortons un-installer or just move it to the trash?

If you just moved it to the trash - suggest re-installing and then use it's un-installer.

And then, don't put Norton on your Mac, pretty please!!!

Zippoloko · Zippoloko #4 (**permalink**)

04-19-2008, 11:45 AM

Norton is terrible i agree,

I re installed to use the uninstaller but this hasn't worked so I downloaded the uninstaller from Norton and it found nothing, I have deleted every Norton/Symantec file I can see and find but it still brings up the 'error' message on restart.

They have really made this a hard one to fix must be a pref file that has an obscure name but I cannot find it for the life of me. Any one have any ideas?

bobtomay · bobtomay #5 (**permalink**)

04-19-2008, 12:11 PM

System Preferences - Accounts

Check the Login Items tab and see if Norton put something there to auto start itself and is not removing it during the un-install routine. It could be trying to still start at boot-up or login even though it's been removed.

JohnTheMacGeek · JohnTheMacGeek #6 (**permalink**)

04-19-2008, 12:53 PM

If all else fails ... and I hate to say this ... maybe a fresh install is in order?

Zippoloko · Zippoloko #7 (**permalink**)

04-19-2008, 01:51 PM

Finally I did it, found the Norton Master Uninstaller, this gets rid off all Norton (I'm going to ruin your mac and put files every where so you can't ever remove them without a degree in metaphysics) Applications

Use this here....

http://service1.symantec.com/SUPPORT...02110814042611

Download and run RemoveSymantecMacFiles

its called RemoveSymantecMacFiles.zip

It's a script so run it, it removes all trace of NAV and other terrible Norton products.

Thank U God! Thank U God! Thank U God! Thank U God! Thank U God!

At last I can get on with my life again after wasting 5 hours of my Saturday. No thanks to Norton Symanshite!!!

Hope this helps other fellow Mac Warriors.

mac57 · mac57 #8 (**permalink**)

04-20-2008, 03:50 PM

Playing with the title of this thread, in my opinion, Norton Antivirus is an error!

geohen1 · geohen1 #9 (**permalink**)

04-21-2008, 06:48 PM

Hi Zippoloko,

I'm George from Norton and I'm glad you have fixed your problem. If you ever encounter issues with Norton products in the future, feel free to contact me at geohen1[at]gmail[dot]com.

bobtomay #5 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 22,038 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	04-19-2008, 12:11 PM System Preferences - Accounts Check the Login Items tab and see if Norton put something there to auto start itself and is not removing it during the un-install routine. It could be trying to still start at boot-up or login even though it's been removed. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus.
	QUOTE Thanks

mac57 #8 (permalink)
Member Since: Apr 29, 2006 Location: St. Somewhere Posts: 4,553 Mac Specs: iMac 27" 3.4 GHz, 256 GB SSD, 2 TB HDD, 8 GB RAM	04-20-2008, 03:50 PM Playing with the title of this thread, in my opinion, Norton Antivirus is an error! My Macs: iMac 27" 3.4 GHz, 4 Core, Mac Pro, 3.2 GHz 8 Core, PowerMac G5 Quad, 2.5 GHz, G4 Cube, 1.2 GHz Upgrade My iStuff: 32 GB iPhone 4, 30 GB iPod Video, 16 GB iPod Touch My OS': Mac OS X Tiger, Mac OS X Snow Leopard, Mac OS X Leopard, Mac OS 8.6, openSUSE 10.3, Win XP I was on the Mac-Forums honor roll for September 2007
	QUOTE Thanks

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Zippoloko #1 (permalink)
Member Since: Jul 26, 2006 Posts: 19	04-19-2008, 11:28 AM I have migrated all my apps to my new iMac, running 10.5 but i have an error message that appears on start up Norton AntiVirus Error Norton AntiVirus Auto Protect could not continue. Please reinstall Norton AntiVirus and restart. I have uninstalled Norton but I still get the message, I have deleted all Norton files too but it still comes up and I just want to get rid of the error message. Where is this file coming from? And how can i delete it?
	QUOTE Thanks

Chilbear #2 (permalink)
Member Since: Jun 14, 2007 Location: Toronto Posts: 574 Mac Specs: 2xiMac24 w Parallels 6 (1x White, 1x Aluminum), iPhone 3GS with iOS5	04-19-2008, 11:33 AM Try CMD-F to search for anything with "Norton" in the name. IMO if you find any - delete them all and throw away the disc, Norton is voodoo for Mac again IMO.
	QUOTE Thanks

Zippoloko #4 (permalink)
Member Since: Jul 26, 2006 Posts: 19	04-19-2008, 11:45 AM Norton is terrible i agree, I re installed to use the uninstaller but this hasn't worked so I downloaded the uninstaller from Norton and it found nothing, I have deleted every Norton/Symantec file I can see and find but it still brings up the 'error' message on restart. They have really made this a hard one to fix must be a pref file that has an obscure name but I cannot find it for the life of me. Any one have any ideas?
	QUOTE Thanks

JohnTheMacGeek #6 (permalink)
Member Since: Feb 05, 2008 Location: Alabama Posts: 874 Mac Specs: Mid 2009 MacBook Pro  Mid 2007 iMac  4G iPod Touch  iPhone 4S  iPad	04-19-2008, 12:53 PM If all else fails ... and I hate to say this ... maybe a fresh install is in order?
	QUOTE Thanks

Zippoloko #7 (permalink)
Member Since: Jul 26, 2006 Posts: 19	04-19-2008, 01:51 PM Finally I did it, found the Norton Master Uninstaller, this gets rid off all Norton (I'm going to ruin your mac and put files every where so you can't ever remove them without a degree in metaphysics) Applications Use this here.... http://service1.symantec.com/SUPPORT...02110814042611 Download and run RemoveSymantecMacFiles its called RemoveSymantecMacFiles.zip It's a script so run it, it removes all trace of NAV and other terrible Norton products. Thank U God! Thank U God! Thank U God! Thank U God! Thank U God! At last I can get on with my life again after wasting 5 hours of my Saturday. No thanks to Norton Symanshite!!! Hope this helps other fellow Mac Warriors.
	QUOTE Thanks

geohen1 #9 (permalink)
Member Since: Apr 21, 2008 Posts: 1	04-21-2008, 06:48 PM Hi Zippoloko, I'm George from Norton and I'm glad you have fixed your problem. If you ever encounter issues with Norton products in the future, feel free to contact me at geohen1[at]gmail[dot]com.
	QUOTE Thanks

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