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  1. #1
    Jucawho
    Guest
    Can't open Mac Help app !!!
    HI I've been using the G5 for over three weeks now and I had seen this problem but after having installed the latest update (packages) from apple ...I can't seem to open The Mac Help app and the system preferences help also! What could I do to fix this problem???


    These are the packages I downloaded:
    2004-10-13 00:25:10 -0400: Installed "Apple Remote Desktop Client" (1.2.4)
    2004-10-13 00:25:37 -0400: Installed "GarageBand Update" (1.1)
    2004-10-13 00:26:15 -0400: Installed "iSync" (1.5)
    2004-10-13 00:26:27 -0400: Installed "iTunes" (4.6)
    2004-10-13 00:26:32 -0400: Installed "Security Update 2004-08-09" (1.0)
    2004-10-13 00:26:52 -0400: Installed "iPhoto Update" (4.0.3)
    2004-10-13 00:26:57 -0400: Installed "iPod Updater 2004-08-06" (3.0.2)
    2004-10-13 00:27:07 -0400: Installed "Java 1.4.2 Update 2" (1.4.2 Update 2)
    2004-10-13 00:27:13 -0400: Installed "Security Update 2004-09-07" (1.1)
    2004-10-13 00:28:24 -0400: Installed "Mac OS X Update" (10.3.5)


    Thanx so much !

  2. #2

    witeshark's Avatar
    Member Since
    Mar 09, 2004
    Location
    Miami FL
    Posts
    2,860
    Specs:
    G4 1Ghz OS X 10.4.7
    Finder > Library > Preferences. Trash all the help pref files (ususally 3) and retry Mac help; it makes new ones

  3. #3


    Member Since
    Dec 01, 2004
    Posts
    48
    butting in on conversation
    Quote Originally Posted by witeshark
    Finder > Library > Preferences. Trash all the help pref files (ususally 3) and retry Mac help; it makes new ones
    Hello witeshark,as i'm having the exact problem as your man above i tried to follow your suggestion.Trashed the three files but nothing has changed.Any other suggestions?Many thanks,all the best

  4. #4
    code777
    Guest

  5. #5


    Member Since
    Dec 01, 2004
    Posts
    48
    Quote Originally Posted by code777
    Many thanks indeed .problem solved.changing name of cache folder was the answer.Thanks again.Edzz

  6. #6
    code777
    Guest
    Quote Originally Posted by edzz
    Many thanks indeed .problem solved.changing name of cache folder was the answer.Thanks again.Edzz
    that's what happened to me and changing the name of the folder helped but it returned again and i had to change the name of another folder... but now its fine, no idea why it happens

  7. #7

    witeshark's Avatar
    Member Since
    Mar 09, 2004
    Location
    Miami FL
    Posts
    2,860
    Specs:
    G4 1Ghz OS X 10.4.7
    Have you repaired permissions? - close all apps and log totally off. Log on, go in Finder, Applications. Utilities, Disk Utility. After the message -getting disk information- select volume (below the hard drive name -upper left corner). Just highlight it. Now look to the lower two things are there near the middle, verify permissions, repair permissions. Click repair permissions

  8. #8


    Member Since
    Dec 01, 2004
    Posts
    48
    Quote Originally Posted by witeshark
    Have you repaired permissions? - close all apps and log totally off. Log on, go in Finder, Applications. Utilities, Disk Utility. After the message -getting disk information- select volume (below the hard drive name -upper left corner). Just highlight it. Now look to the lower two things are there near the middle, verify permissions, repair permissions. Click repair permissions
    Have done that already i also deleted three pref files as was advised to me but checking now i see they replace themselves.If the problem occurs again i'll get back to you.Hoping some day to return the favours.many thanks,Edzz

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