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  1. #1

    Member Since
    Mar 21, 2007
    Entourage error message
    Hi . . . An email message has appeared in Junk mail and has gone through into the Deleted file. If the cursor goes anywhere near it, it reads 'an unknown 4362 error occured.' I cannot empty the Delted items file to get rid of it and it is also causing Entourage to malfunction in other ways, like I can't 'quit' out of it, I now have to 'force quit.'

    Any help would be greatly appreciated.


  2. #2

    mac57's Avatar
    Member Since
    Apr 29, 2006
    St. Somewhere
    iMac 27" 3.4 GHz, 256 GB SSD, 2 TB HDD, 8 GB RAM
    OK, you have a Mac behaving in an illogical manner. Could you tell us a little more about your Mac please, and the OS version you are running?

    Then I would advise following the "recipe" below to try to get a known stable starting point:

    First, check that your processor is running full speed. Go to Preferences, Energy Saver, Options and look at the drop box down near the bottom called Processor Performance. If it is not set to "Highest", set it to that right away. This maximizes performance, but for notebooks, it may run down the battery faster.

    Next, download OnyX and run the complete set of clean up and maintenance scripts and then try again. Get OnyX at:

    Finally, you may wish to check that you have enough free space on your hard drive. Highlight the Macintosh HD icon on your desktop, CTL-click it and select Get Info from the resulting menu. Make sure you have a reasonable amount of space left. If not, a little spring cleaning may be in order.

    There are two excellent apps for showing where all of your hard disk space has gone, Disk Inventory X and WhatSize. Get them at:

    Disk Inventory X:


    Both do a great job at letting you zero in on your largest disk space consumers, so that you can hunt down any rogue files.

    Do the OnyX thing first, then restart and try out one or both of the above tools. By the way, all three are freeware!
    My Macs: iMac 27" 3.4 GHz, Mac Pro 3.2 GHz, PowerMac G5 Quad 2.5 GHz, G4 Cube with 1.2 GHz Upgrade
    My iStuff: 64GB iPhone 5, 64GB iPad4, 30GB iPod Video, 16GB iPod Touch
    My OS': Mac OS X Lion, Mac OS X Snow Leopard, Mac OS X Tiger, Mac OS 9.2.2, openSUSE 10.3
    I was on the Mac-Forums honor roll for September 2007

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