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TheCross 12-03-2006 02:21 PM

MS Office X crashing on start up
1 Attachment(s)
Hello, I am having a problem with Office X 10.0.0 on OSX 10.3.9. Everytime I launch word it shuts down as soon as the document is open. I have read about fonts causing problems like this, but making sure all of the default fonts are present dones not work. I have removed and reinstalled Office, and tried the 10.1.8 update, with no success.

Any help would be much appreciated.


Log attached.

novicew 12-03-2006 02:44 PM

It can very much be due to a Font problem. Try removing all the font cache (Onyx is a good tool) and also delete the ~/Library/Preferences/ file. If you have created more than one user, try to login to a different user account and see whether the problem still persist.

TheCross 12-06-2006 10:46 AM

Thanks for the help! Will try it later next time I see my friend and his computer.

christm 12-06-2006 10:51 AM

onyx is a very good tool. i use it very often and sorts any problems that i have. although im afraid i cant help you with the office crashing problem.

kgeier82 12-06-2006 05:49 PM

im having the same troubles.

i dont get any error message with word trying to open. it just gets to the "ask for template" window, i hit ok, and it closes, W goes byebye in dock.

powerpoint does the same thing, only i get

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