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  1. #1


    Member Since
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    Specs:
    Late 2015 27" iMac, 3.3ghz, M395 gpu, 2tb Fusion, 8gb
    MS Outlook won't open
    When I click on the MS Outlook icon on the dock, I get the flash screen but then it shuts down. Prior to this it was working, but then I ran out of power and the system shut down. I think it was OK when I restarted, but can't really be sure as I'm always on more than one computer and don't quite remember.

    Any advice?

  2. #2


    Member Since
    Jun 07, 2006
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    297
    Specs:
    Late 2015 27" iMac, 3.3ghz, M395 gpu, 2tb Fusion, 8gb
    I started clicking around, and tried Option <click> and it opened a "Repair main identity" database utility. I ran that and it worked. That was pretty lucky for me.

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
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    Fort Worth, Texas
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    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    That was the correct procedure. When your MBP ran out of power and shut down, that corrupted the Outlook Identity Data Base. Yes, you were lucky the repair worked.

  4. #4


    Member Since
    Jun 07, 2006
    Location
    NYC
    Posts
    297
    Specs:
    Late 2015 27" iMac, 3.3ghz, M395 gpu, 2tb Fusion, 8gb
    Never mind lucky that it worked. I was lucky I found it, and I figured it couldn't hurt to run it once I did. The big problem is that I'm on my own with my mac at work. I have one of the few out of about 30,000 computers, almost all Lenovo.

  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,780
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    I have one of the few out of about 30,000 computers, almost all Lenovo.
    Oh, I remember those days well. Working for the US government as a computer tech for many years, the word was... you'll never get in trouble for buying IBM. (Now Lenovo.) We had about that many PS2s plus several main frames at one time. Kept everyone busy.

  6. #6


    Member Since
    Dec 23, 2014
    Posts
    1
    Need help
    Quote Originally Posted by zacster View Post
    I started clicking around, and tried Option <click> and it opened a "Repair main identity" database utility. I ran that and it worked. That was pretty lucky for me.

    Can you tell me where to find the "Option" that you have referenced, have the exact problem as described but no clue how to resolve it..

    also: will repairing the main identity wipe any previous changes made to my account?

    also: any thoughts on how this may impact shared account identities?

    Thanks so much in advance!

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