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OS X - Apps and Games Discussion of applications and games available for Mac OS X.

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Garreth

 
Member Since: Jan 30, 2012
Posts: 3
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Hi,

My wife has an issue with using Mail on my mac. She has a totalize account that was working fine. Suddenly she is unable to send emails. She can receive emails successfully. We have tried deleting everything and resetting everything, but nothing appears to work. She can send emails from the Totalise portal. I even tried setting up her totalize email on my mac and it works fine. We are getting an odd message that is implying that she is unable to connect to the Internet, but we know that this is not true as we can connect and we can send emails. We have tried changing all the settings and copying the settings that appear to work on my machine. Still nothing works. Totalise are unwilling to help as they say everything is working. My wife is on 10.5.8, I am on 10.9.2. We get a message cannot send message using the server mail.totalise.co.uk, even though this is the same server that works on my mac. We have tried changing all the configurable options including, ports, SSL, authentication, confirmed and checked server names and passwords.

This is very frustrating and taking up a lot of time. Any help or advise gratefully received.
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Buzzard2010

 
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Member Since: Oct 22, 2010
Location: Sheffield, UK
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Has she got any issues with the firewall stopping outgoing connections? Also has she any anti-virus software on her mac that could be preventing it from sending?
Just a couple of ideas to look into

- Simon


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May 2011
Nominated: March 2011 & April 2011
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Garreth

 
Member Since: Jan 30, 2012
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Simon,

I did check firewall and it's off. She doesn't run any anti-virus software, so I am still scratching my head!

I have tried everything I know, every setting that there is and still no joy. It is just so odd that she can receive, but not send. The implication from the messages are that she is unable to connect to the totalise outgoing server. Yet it must be ok as I can send from my Mac and she can get into the portal......Garreth
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Buzzard2010

 
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Member Since: Oct 22, 2010
Location: Sheffield, UK
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Buzzard2010 is just really niceBuzzard2010 is just really niceBuzzard2010 is just really niceBuzzard2010 is just really niceBuzzard2010 is just really nice
Mac Specs: iMac 21.5" i3 500gb HDD 4gb RAM OSX 10.9.2 - iPhone 5s 16gb

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What have you got set as the outgoing server?

- Simon


If you have been helped, don't forget to use the Reputation system at the bottom of the users profile.
May 2011
Nominated: March 2011 & April 2011
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Garreth

 
Member Since: Jan 30, 2012
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Outgoing Mail server is:

mail.totalise.co.uk

we have also tried it with her user name appended with :
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MBP17•David

 
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Member Since: Feb 04, 2014
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This hasn't started around time the Heartbleed bug appeared, by any chance? It is possible that, Totalise has implemented some protection, and inadvertently blocked older OS X / Mail from accessing its servers. You might want to try smtp.totalise.co.uk instead of mail.... it is pingable, so should work ...

Dvid
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