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  1. #1

    Member Since
    Oct 30, 2010
    iTunes "update" failed (2014-01-26)
    When I started iTunes today I was asked if I wanted to update. I wish I had not said "yes". The update failed and I now have a not working version of iTunes. Attempts to download the update from Apple are failing. I downloaded the setup file from FileHippo, and that version also failed to install. What gives?

    ETA: I run iTunes on a Macbook, and a Windows platform. It is the Windoze platform which has the problem.

  2. #2

    osxx's Avatar
    Member Since
    Jan 19, 2008
    houston texas
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    What OS?
    What version of iTunes?
    What Mac?

  3. #3

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan

    He's referring to his Windows machine not a Mac.

    ETA: I run iTunes on a Macbook, and a Windows platform. It is the Windoze platform which has the problem.

    What you can try is open Control Panel, add or remove programs, and uninstall iTunes. Then download it again. It should download the updated version. This of course assumes there's no other problem with Windows.

  4. #4

    Member Since
    Oct 30, 2010
    Thanks for the responses. More google searches yielded suggestions that I uninstall iTunes, Bonjour, Apple Services, and Apple Update, then reinstall iTunes. That did the trick and I have m iTunes back.

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