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Non-junk in Mail junk folder


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RobT.

 
Member Since: Jan 11, 2014
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I have one specific contact whose emails go straight to my junk folder in Mail. They're not tagged as junk, so there's no Not Junk button for me to use.

The first few times this happened, I thought I could stop it by using the Add Sender To Address Book command in the Message menu. She's in my address book, but all her emails still go right into the junk folder.

Any suggestions on how I can stop his happening repeatedly? Thanks.
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McBie

 
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Do you have a mail rule defined for that specific sender ?
Check in Mail / Preferences / Rules

Cheers ... McBie

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
The problem is not the problem. The problem is your attitude towards the problem. You understand ?
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RobT.

 
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Quote:
Originally Posted by McBie View Post
Do you have a mail rule defined for that specific sender ?
Check in Mail / Preferences / Rules

Cheers ... McBie
Excellent suggestion. I checked -- no rule.
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McBie

 
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Hmmmm.... If it is not a rule, then there is something in the header of the E-mail.
Could it be that the E-mail is flagged as junk by your ISP ( gmail, yahoo, iCloud, me.com ..... ) before it arrives in the Apple mail client .
This is a wild shot, but it may be worth looking into it.

Cheers ... McBie

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
The problem is not the problem. The problem is your attitude towards the problem. You understand ?
QUOTE Thanks
RobT.

 
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Figured it out. Her email was being marked as junk by my email host -- which in this case is Rackspace.
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RobT.

 
Member Since: Jan 11, 2014
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Quote:
Originally Posted by McBie View Post
Hmmmm.... If it is not a rule, then there is something in the header of the E-mail.
Could it be that the E-mail is flagged as junk by your ISP ( gmail, yahoo, iCloud, me.com ..... ) before it arrives in the Apple mail client .
This is a wild shot, but it may be worth looking into it.

Cheers ... McBie
Posted the solution before I saw your second suggestion, McBie. Thanks for your help!
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McBie

 
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Mac Specs: 2013 MBA 13" - OS X 10.10.1

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No worries mate, glad you got it sorted.

Cheers ... McBie

A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
The problem is not the problem. The problem is your attitude towards the problem. You understand ?
QUOTE Thanks

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