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  1. #1


    Member Since
    Nov 19, 2013
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    4
    Unable to access iTunes store
    I upgraded to Snow Leopard 10.6.8 and was using iTunes 10.X(?). All was fine until one day I could no longer access the itunes store. I updated to itunes 11.1.3 thinking that would fix the problem. NOT! I can open iTunes and play music, etc, but when I go to the store, it starts loading and then goes to a blank white screen. Any suggestions?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,134
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Do you have an Anti-Virus application installed? Or maybe MacKeeper or any other so called cleaning or speed up program?

  3. #3


    Member Since
    Nov 19, 2013
    Posts
    4
    No, no such stuff installed. It was working fine in the beginning, right after I installed 10.6.8 but then I couldn't get the iTunes Store to load. iTunes still worked in every other way, just couldn't get to the store.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,134
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Sounds like something is blocking the iTunes store. How about the Mac App store, do you still have access there?

  5. #5


    Member Since
    Nov 19, 2013
    Posts
    4
    I can get to to Ap Store but not through iTunes, Only through the application.

  6. #6

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,134
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    If you can get into the Mac App store from the App Store application, your Apple ID is probably OK.

    And you said that you tried reinstalling iTunes? If you haven't tried that yet, go ahead and give it a try. iTunes may be corrupt or at least part of it may be. You may have to completely remove iTunes before it will let you download it again. That should not disturb your library or videos but I would back them up anyway just in case.

  7. #7


    Member Since
    Nov 19, 2013
    Posts
    4
    Thanks for your help. I was hoping that there may have been a quick fix without reinstalling, etc. I'll give it a try! Thanks again.

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