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OS X - Apps and Games Discussion of applications and games available for Mac OS X.

Cannot log into any Apple apps


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hschaars

 
Member Since: Dec 15, 2009
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I don't know what I changed on this computer, but I can't log into the App store or Itunes. The message I receive is incorrect ID or password. How do I correct this? I am getting very frustrated.
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chscag

 
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Did you just download and install Mavericks using your Apple ID and password? And is this computer a new one you purchased or was it purchased from someone else?
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bobtomay

 
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Try to sign in at the main Apple ID page - here.

Or use one of the links to have info emailed to the address you have on record.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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hschaars

 
Member Since: Dec 15, 2009
Location: Sun City, AZ
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Mac Specs: Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA

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I've had this computer since 2009 and it was bought new.It's a MacMini running 10.6.8. I've used the App Store and Itunes before with no problems. Could there be something wrong with the website? I'm trying to purchase and download a weather app. I just tried again a little while ago and when I hit the "buy" button, nothing happens, but the little busy icon keeps spinning. I know my ID and password are correct. What is Mavericks?
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hschaars

 
Member Since: Dec 15, 2009
Location: Sun City, AZ
Posts: 140
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Mac Specs: Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA

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"Try to sign in at the main Apple ID page - here."

That doesn't work either.
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RadDave

 
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Quote:
Originally Posted by hschaars View Post
I've had this computer since 2009 and it was bought new.It's a MacMini running 10.6.8. I've used the App Store and Itunes before with no problems. Could there be something wrong with the website? I'm trying to purchase and download a weather app. I just tried again a little while ago and when I hit the "buy" button, nothing happens, but the little busy icon keeps spinning. I know my ID and password are correct. What is Mavericks?
Hi Hschaars - Mavericks (bold above) is the newest OS X being offered by Apple for 'free' - I'm currently running Mountain Lion (OS X 10.8.5), so you are a little behind the OS X updates - Mavericks is 10.9.x - just for starters, did you attempt an 'upgrade' to this new OS? Dave
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hschaars

 
Member Since: Dec 15, 2009
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I don't know. The other day I got notification that there were new software updates. There were three that I wanted, so I checked the boxes to download them, but when the downloads were done, there were no apps left in the new downloads which is strange, because I only checked 3. I can't remember if Mavericks was one of them. I don't know why all the apps downloaded and I don't know if that was one of them. Would the Mavericks app have appeared in my new updates even though I have OSX10.6.8?
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RadDave

 
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Quote:
Originally Posted by hschaars View Post
I don't know. The other day I got notification that there were new software updates. There were three that I wanted, so I checked the boxes to download them, but when the downloads were done, there were no apps left in the new downloads which is strange, because I only checked 3. I can't remember if Mavericks was one of them. I don't know why all the apps downloaded and I don't know if that was one of them. Would the Mavericks app have appeared in my new updates even though I have OSX10.6.8?
Well, I've not done the Mavericks upgrade yet (in the near future because the iWork suite has been updated) - but this is a long DL and install time and would require you to reboot your Mac - likely not done on your computer if this did not occur.

Of course, you can always go to the 'Apple Logo' in the upper left corner (assume that exists in your OS X version?) and simply click on 'About This Mac' and the version of OS you have running will be indicated - let us know - Dave
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hschaars

 
Member Since: Dec 15, 2009
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My version is OS X 10.6.8.

Another strange thing. When I go on the App Store App and go down to Quick Links and I click on Account, nothing happens. It's as if no account exists for me anymore. The only quick link that works is support. How can I get my account back? I want to get a weather app.
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bobtomay

 
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1.Open App Store - click on Store on the Menu bar and Sign Out
Do the same in iTunes
Log out of your account and back in.
Try to log in.

2. Try a SMC reset

3. Reset your modem

4, Have you installed or turned on a Firewall or Little Snitch or any such thing. Could be blocking the Storeagent.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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hschaars

 
Member Since: Dec 15, 2009
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Nope, nothing works. What if I tried to create a new account with my information?
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hschaars

 
Member Since: Dec 15, 2009
Location: Sun City, AZ
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Mac Specs: Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA

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I just realized something. I just tried creating a new account with my information. My password, which has worked for years doesn't have any capital letters. When I used my email to create a new account, the message said you must have at least one capital letter. I never had a capital letter before. Could this be why I can't log in? Should I create a new account? I'm confused.
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mrplow

 
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Don't create a new account. You won't have access to any of your previous content/purchases.

You need to use the link above to reset your password

External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

Please use the reputation system if you think you've been helped - top right of this post
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bobtomay

 
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Member Since: Dec 22, 2006
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^^^

No, it would not be. New rules for creating passwords does not affect existing passwords.

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
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hschaars

 
Member Since: Dec 15, 2009
Location: Sun City, AZ
Posts: 140
hschaars is on a distinguished road
Mac Specs: Mac mini, 2.26GHz Intel Core 2 Duo processor; 3MB shared L2 cache, 4GB of DDR3 SDRAM;320GB SATA

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Which link above? I would need to log into my account to reset my password. This is my problem, I can't log in. When I get to the page where it says it will email my password, the email never comes. When I click on the button to enter my birth date, the message comes back that it doesn't exist. I am completely locked out and have no clue why. I haven't changed anything.

Helen Schaars
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