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  1. #1


    Member Since
    Sep 29, 2012
    Posts
    2
    word 2011 - can't insert symbols
    Hi folks,

    I can't insert symbols into a word document in word 2011 for mac. I have tried saving to .doc as well as .docx, and I have tried opening new documents. I can access the insert symbol command from the dropdown menu, it pulls up the gui with the symbols, but when I click on the symbol I want to insert, I get the denial beep that mac always gives when it won't let you do something. Anyone know why this is happening and/or how to fix? Thanks!

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,503
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    I just tried it here with a new blank document and it works OK. Are you allowing the cursor to show up first in the document before selecting the symbol to insert? I tried with a new document without placing the cursor in the document first, and got the beep.

  3. #3


    Member Since
    Sep 29, 2012
    Posts
    2
    Yes I have the cursor active, thanks for the idea.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,503
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Sorry about the late response, been away all day.

    Your "normal template" in Word 2011 may be corrupt and that could be the reason you're not able to insert the symbols. The only way to fix that is to delete the template and let Word create a new one the next time Word opens. By deleting the normal template that will also remove all your adjustments you made to it, such as menus.

    Close Word and any other Office applications first.

    To delete the template navigate to:

    Macintosh HD/Users/your user name/Library/Application Support/Microsoft/Office/User Templates/normal.dotm

    Delete "normal.dotm" but do not empty the Trash. Word will create a new template for you the next time it opens. If that doesn't resolve the problem, delete the new template and restore the old one from the Trash.

  5. #5


    Member Since
    Jan 08, 2014
    Posts
    2
    I am having this problem too. I tried deleting the normal template and creating a new one, and it still didn't work. Then I tried restoring the old one, and am still having this problem. Help!

  6. #6


    Member Since
    Mar 31, 2014
    Posts
    2
    I too have the same problem- tried the new template thing and it didn't work.

    Any help would be great.

  7. #7


    Member Since
    Apr 23, 2014
    Posts
    1
    Sorry for the late reply.

    This issue is not because of the template. Do the following:

    1. Open the "Symbol Browser" from the drop-down menu "Insert".

    2. Click the document to which you want to insert a symbol (and the place where you want to insert) before clicking the symbol of your choice.

    3. Click the symbol.

    Now you should be able to insert the symbol.

    Cheers!!

  8. #8


    Member Since
    Mar 31, 2014
    Posts
    2
    Thanks FMASA!

  9. #9


    Member Since
    Jan 08, 2014
    Posts
    2
    Quote Originally Posted by FMASA View Post
    Sorry for the late reply.

    This issue is not because of the template. Do the following:

    1. Open the "Symbol Browser" from the drop-down menu "Insert".

    2. Click the document to which you want to insert a symbol (and the place where you want to insert) before clicking the symbol of your choice.

    3. Click the symbol.

    Now you should be able to insert the symbol.

    Cheers!!
    That's the first thing I tried. It didn't work.

    I also tried the normal template. No dice.

    EDIT: I didn't realize you had to click to place the cursor after opening the symbol browser. Oops. ;-)
    Last edited by elarue; 11-18-2014 at 06:19 PM. Reason: Updated information

  10. #10

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    22,008
    Specs:
    Imac 27" Retina 5K, 512GB Flash Storage, 3.3Ghz, 16GB memory, OS X.11.5.
    Have you guys updated Office 2011 to version 14.4.6?
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  11. #11


    Member Since
    May 06, 2015
    Posts
    1
    Insert symbol in Word 2011
    From the "insert" drop down menu in Word, choose symbol, and then select:
    "Advanced Symbol"
    Select your character and it works!
    (don't ask me why)

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