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  1. #1

    Member Since
    Sep 10, 2012
    Cannot connect to App Store
    Hello All

    This is my first post so for a quick intro; I'm the Dad of a family of 5 living in the Northwest of the UK, with an iMac, iPad and several iPhones and iPods. I'm reasonable operating Macs after 5 years and would be really grateful for your help as after several weeks of trying to sort the following problem out I remain stuck solid.

    When starting App Store on the iMac (only) MAS says "Cannot connect to the App Store". It has a sign-in option, however nothing happens when you press it. When you try updating software MAS advises "An internet connection is required"

    - It's only on the iMac; the iPad MAS is fine
    - Firewall is OFF
    - There is no anti virus software installed that I am aware of. I certainly haven't installed any.
    - Use Passive FTP mode is on
    - There are no proxies active
    - It is however set to bypassing proxy settings for *.local, (numbers shown as x for security)

    I have recently installed Mountain Lion 10.8 and at present because of the App Store issue cannot update to 10.8.1


  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone7, Apple Watch, iPad Pro 9.7, AppleTV (4)
    If you log into the guest user, or create a new user and log into that, do you get the same issue?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3

    Member Since
    Sep 10, 2012
    Problem solved! Unbeknownst to me I was in the Guest Account hence MAS wouldn't update. Someone, sometime must have logged the Admin user out.

    Massive thank you!

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