New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

Start a Discussion

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Apps and Games Discussion of applications and games available for Mac OS X.

How to restore Outlook identities?

Post Reply New Thread Subscribe

Thread Tools

Member Since: Apr 18, 2012
Posts: 13
Chris18 is on a distinguished road

Chris18 is offline
Help! I updated Microsoft Office & had an issue. Kept getting a message that the database had to be rebuilt. Then I'd get a message saying the db I'd selected was older.. So I created a new one and rebuilt that. Outlook opened & I thought I was good to go. But ALL my email data is gone.

The old identity db is still in the Office 2011 Identities folder. Is there a way to re-connect to it? Or a way to restore from Time Machine (Backed up yesterday)?

Thanks for any help! If I can't restore I'd lose 6 years of emails.

Edit- I should clarify that if I simply re-connect to the old db through the Microsoft Database Management Utility, I get thrown back to the original error message that I need to rebuild the db... So it's not as simple as that. Can I add the old db as a sort of sub-db, like importing data from an older version of Outlook?
QUOTE Thanks

Member Since: Apr 18, 2012
Posts: 13
Chris18 is on a distinguished road

Chris18 is offline
Tried restoring via Time Machine. For some reason the newly restored identity (original one) is not working.

I tried moving the files from the restored identity into the folder for the new identity. Immediately got a message that the new identity needed to be rebuilt. Tried doing that and it got me back to my original error message, saying the db cannot be rebuilt.

I also restored the App folder with Time Machine, which I thought would solve everything right away.

So restoring apps & documents didn't work. What am I missing here?
QUOTE Thanks

Member Since: Apr 18, 2012
Posts: 13
Chris18 is on a distinguished road

Chris18 is offline
Deleted Microsoft Office file from Mac & restored via Time Machine.
The Deleted Identities folder & restored via Time Machine.
Rebuilt original identity & tried to use it. Got an error message saying it needed to be rebuilt (again?), which is usually caused by restoring with Time Machine. Okaaaaaaaaaay, so I rebuilt again.

VOILA. Old emails all returned! Figured I'd leave this up in case anyone else has the same problem, since I see many guests viewing this.

Thanks for taking the last 4 hours of my life Microslough.
QUOTE Thanks

Post Reply New Thread Subscribe

« Non-responding Word icon ("W") on dock | iMail won't get emails »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread Starter
Last Post
Too Many Database Identities in Outlook and Entourage jonhursh OS X - Apps and Games 0 12-25-2011 10:16 PM
Transferring Windows Mail / Outlook to an IMac Iankv Switcher Hangout 8 12-15-2011 05:55 PM
Switched from Outlook to Apple Mail/iCal/Address Book Demapples Switcher Hangout 5 07-14-2011 08:45 AM
Time Machine Restore Issues - Kind of Odd... XJ-linux OS X - Operating System 2 12-10-2010 10:37 PM
Outlook -> Entourage -> Outlook and etc. Ron Vermillion Switcher Hangout 3 08-10-2010 03:49 PM

All times are GMT -4. The time now is 08:50 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

Welcome to

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!

(4 digit year)

Already a member?