04-05-2012, 08:13 PM

Hi. I need help. I've gone to 2 different Apple stores 3 times regarding getting rid of my free trial of bit defender. The first guy just put it into the trash and emptied it. Great - did nothing and then I found out it doesn't uninstall that way. Then went again and some other guy said he wanted to erase my whole computer. Then I contacted bit defender and they sent me uninstall for Windows. I went again to a different Apple store for help and he couldn't help me and just said to keep contacting Bit defender. Well, of course I did and Bit Defender's man named Dragos again (awesome name) sent me Windows - no matter how many times I say Apple or Mac - he sends me Windows and tells me he previously helped me, like I'm such a block head. Can anyone really help me out there??? Or do I have to just throw in the towel and throw my computer in the dumpster. I'm wondering if that is really what both the Apple Stores and Dragos would prefer....

04-05-2012, 08:36 PM

You need to learn how to use your search function: Check out the following LINK from Bit Defender which specifically shows how to uninstall the Mac version.

04-06-2012, 12:49 AM

For anyone else - I understand the previous reply - as if I didn't look for it earlier - I DID. I found it and was thankful at least there were others with the same issues as myself, maybe someone might have an answer. HOWEVER, if you look at my question it states that the first non- genius at the Apple Store DELETED everything so I am left with nothing. The bit defender keeps coming up when I turn on the power to my computer - that' s all there is. I do not have an install, an uninstall - it's all gone. I am left with an annoying tag where I have to turn the computer on, turn it off, then restart it ... to get rid of the bit defender tag. IF 3 APPLE GENIUSES COULDN'T HELP ME then why am I being singled out - well, you should look at the search...or learn to search. Wow, what a welcoming site!

04-06-2012, 01:56 AM

ME then why am I being singled out - well, you should look at the search...or learn to search. Wow, what a welcoming site!

You're not being singled out. It's common for new users not to use search that's why I mentioned it.

The bit defender keeps coming up when I turn on the power to my computer - that' s all there is. I do not have an install, an uninstall - it's all gone. I am left with an annoying tag where I have to turn the computer on, turn it off, then restart it ... to get rid of the bit defender tag. IF 3 APPLE GENIUSES COULDN'T HELP

Then all you have to do is download it again and use the instructions from the site I referred you to. The uninstaller package will be included. That should work.

If you tried deleting it without using or perhaps missed the uninstaller, just download the app again and this time use the uninstaller.

Let us know if it works for you.