How Do I File A Complaint to iTunes?

billwill · billwill #1 (**permalink**)

10-29-2011, 01:08 PM

I downloaded two apps last night, one for $1.99 and one for $9.99. They downloaded fine, then this morning when I hooked up to iTunes to update some apps. it told me my computer "was not authorized" for them. I checked under "Store" and both my iPad and iPhone ARE "authorized." How do I a) file a complaint about this or 2) get a refund? Thanks in advance.

harryb2448 · harryb2448 #2 (**permalink**)

10-29-2011, 05:27 PM

Contact Apple by phone.

The company has nothing to do with these forums.

Doug b · Doug b #3 (**permalink**)

10-29-2011, 06:31 PM

Don't call Apple. The best way to go about it is to use Express Lane

Doug

billwill #1 (permalink)
Member Since: Feb 15, 2008 Location: Winston-Salem, NC Posts: 363 Mac Specs: 8 GB 13" MacBook Pro, 64GB WiFi/4G iPad, 32GB iPhone 5	10-29-2011, 01:08 PM I downloaded two apps last night, one for $1.99 and one for $9.99. They downloaded fine, then this morning when I hooked up to iTunes to update some apps. it told me my computer "was not authorized" for them. I checked under "Store" and both my iPad and iPhone ARE "authorized." How do I a) file a complaint about this or 2) get a refund? Thanks in advance. "Laughter is an instant vacation" - Milton Berle
	QUOTE Thanks

harryb2448 #2 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,080 Mac Specs: iMac i5 2.7GHz OS X.8.3	10-29-2011, 05:27 PM Contact Apple by phone. The company has nothing to do with these forums. *Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!*
	QUOTE Thanks

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How Do I File A Complaint to iTunes?

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