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  1. #1

    Member Since
    Aug 31, 2009
    Mac Mail is No Longer Working
    I'm running OS X 10.4.11 on a MacBook from 2007, and I'm running Mail 2.1.3. I plan on getting a new MacBook Pro when I get some money, but for now I have to keep this machine running as long as I can. So, I need to get Mail working.

    When I start Mac Mail, it says:

    The application Mail has quit unexpectedly.

    Mac OS X and other applications are not affected.

    Click Reopen to open the application again. Click Report to see more details or send a report to Apple.

    I reported the problem several times, but I'm wondering if Apple is no longer supporting such an old version of Mail. After I send the report or click close, Mail stays open and most of the time causes the system to run at almost full capacity.

    Here is some of what I get in the report. The Forum won't let me paste the whole thing -- it's too big. Something happened with "Thread 9," whatever that is.

    Date/Time: 2011-09-17 14:26:15.260 -0400
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4

    Command: Mail
    Path: /Applications/
    Parent: WindowServer [69]

    Version: 2.1.3 (753.1)
    Build Version: 3
    Project Name: MailViewer
    Source Version: 7530100

    PID: 504
    Thread: 9

    Exception: EXC_BAD_ACCESS (0x0001)
    Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

    Thread 0:
    0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
    1 0x9082d227 CFRunLoopRunSpecific + 2014
    2 0x9082ca42 CFRunLoopRunInMode + 61
    3 0x92e01878 RunCurrentEventLoopInMode + 285
    4 0x92e00f82 ReceiveNextEventCommon + 385
    5 0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
    6 0x932a6f45 _DPSNextEvent + 572
    7 0x932a6b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
    8 0x932a08c4 -[NSApplication run] + 512
    9 0x93294820 NSApplicationMain + 573
    10 0x00094d22 0x1000 + 605474
    11 0x00094c49 0x1000 + 605257

    Thread 1:
    0 libSystem.B.dylib 0x90047927 semaphore_timedwait_signal_trap + 7
    1 0x9289a820 F_CONDITION_WAIT_TIMEOUT + 128
    2 0x9289a76a -[NSConditionLock lockWhenCondition:beforeDate:] + 101
    3 0x9a1717e1 -[InvocationQueue _drainQueue] + 210
    4 0x927fbcfc forkThreadForFunction + 123
    5 libSystem.B.dylib 0x90023d67 _pthread_body + 84


    Thread 8:
    0 libSystem.B.dylib 0x90019d0c select + 12
    1 libSystem.B.dylib 0x90023d67 _pthread_body + 84

    Thread 9 Crashed:
    0 0x9a1cdc06 rowidForAddressText + 555
    1 0x9a1d23f6 +[Library addMessages:withMailbox:fetchBodies:isInitialImpor t:oldMessagesByNewMessage:] + 3654
    2 0x9a1d15a8 +[Library addMessages:withMailbox:fetchBodies:oldMessagesByN ewMessage:] + 74
    3 0x9a1d13f1 -[LibraryStore appendMessages:unsuccessfulOnes:newMessageIDs:newM essages:] + 112
    4 0x9a1c710c -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:] + 62
    5 0x9a1c70c5 -[MessageStore appendMessages:unsuccessfulOnes:] + 55
    6 0x9a1fa68a -[MessageRule _appendMessages:fromSourceMailbox:toDestinationMai lbox:destinationStores:rejectedMessages:messagesTo BeDeleted:] + 478
    7 0x9a1e713e -[MessageRule performActionsOnMessages:destinationStores:rejecte dMessages:messagesToBeDeleted:] + 1080
    8 0x9a1e6bf7 _routeMessagesInDictionary + 201
    9 0x9a1e6026 -[MessageRouter routeMessages:fromStores:] + 2274
    10 0x9a1f55a5 -[MessageRouter routeQueuedMessages] + 911
    11 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54
    12 0x92802d82 -[NSInvocation invoke] + 932
    13 0x9a1678d0 -[MonitoredInvocation invoke] + 128
    14 0x9a167761 +[WorkerThread _execute:] + 80
    15 0x927fbcfc forkThreadForFunction + 123
    16 libSystem.B.dylib 0x90023d67 _pthread_body + 84


    Thread 9 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x9a1cd9e9 ecx: 0xffffffff edx: 0x00000080
    edi: 0x00000000 esi: 0x00000000 ebp: 0xb060c278 esp: 0xb060c210
    ss: 0x0000001f efl: 0x00010286 eip: 0x9a1cdc06 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

    Binary Images Description:
    0x1000 - 0x1b2fff 2.1.3 (753.1) /Applications/
    0x305000 - 0x3f2fff 4533.19 (4533.19.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x497000 - 0x575fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x5a1000 - 0x779fff 4533.19 (4533.19.1) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x1008000 - 0x1ac9fff 4533.19 (4533.19.4) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
    0x241a000 - 0x241cfff com.Logitech.Control Center.Scroll Enhancer Loader 2.7.0 /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
    0x2432000 - 0x2435fff com.Logitech.Control Center.Scroll Enhancer 2.7.0 /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCC Scroll Enhancer.bundle/Contents/MacOS/LCC Scroll Enhancer
    0x1600b000 - 0x16028fff com.automagicsoftware.httpmailplugin 1.0 (1.47 Tiger) (1.1) /Users/robertstephens/Library/Mail/Bundles/httpmail.mailbundle/Contents/MacOS/httpmail
    0x16818000 - 0x1682dfff 2.1.3 (753.1) /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncschema/Contents/MacOS/Syncer
    0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c5000 - 0x90202fff 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
    0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
    0x9031f000 - 0x90774fff 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080b000 - 0x908d3fff 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90911000 - 0x90911fff 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x90bde000 - 0x90c51fff 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7e000 - 0x90f24fff 682.31 (682.32) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x90f67000 - 0x90fcffff 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
    0x91008000 - 0x91047fff 129.24 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x9105a000 - 0x9106afff 1.1.3 (1.1.0) /System


    Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2 GHz, 1 GB
    Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
    Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.4.4
    Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
    Network Service: Built-in Ethernet, Ethernet, en0
    Serial ATA Device: TOSHIBA MK8034GSX, 74.53 GB
    Parallel ATA Device: MAT****ADVD-R UJ-857D
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: USB Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA

  2. #2

    hughvane's Avatar
    Member Since
    May 18, 2008
    Banks Peninsula, Canterbury
    MacMini 2.4, 8 Gb, OS 10.11 and 10.6; MacBook 2.4, 4 Gb, OS 10.6.8
    First reaction is "are you trying to open, or is Mail trying to load, or have you downloaded, a graphic-intensive email?" Embedded graphics - as opposed to attached ones - can cause an email application to crash.

    Since you're in 'holding the fort meantime' mode, would you consider using an alternative to Apple Mail, eg. Thunderbird, or Eudora?

    Third - have you done all the updates to Tiger? I can't recall what the last Mail version is/was with that OS.
    Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

    I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.

  3. #3

    Member Since
    Aug 31, 2009
    I checked for Tiger updates. Everything is up to date. I guess I have the last version of Mail for Tiger.

    I click the Mail icon on the Dock, and Mail starts. I think it is checking for mail, and then says that the application crashes. The thing is spinning next to the Hotmail account. I quickly disabled Hotmail when I first started Mail, and then I put a _ after the Hotmail pop address to keep it from checking for new mail. Mail seems to be running ok for now. I guess Hotmail is not working and making my Mail Application crash.

    I have to figure out what the problem is.

    Thank you for your suggestions.

  4. #4

    hughvane's Avatar
    Member Since
    May 18, 2008
    Banks Peninsula, Canterbury
    MacMini 2.4, 8 Gb, OS 10.11 and 10.6; MacBook 2.4, 4 Gb, OS 10.6.8
    Next suggestion is to go to your Hotmail Inbox via a browser (webmail) and examine each and every email that remains there. Anything that looks like it's graphic-intensive, or is bloated in some way, or is from a non-recognised or non-trusted source, delete it at/from the server. Then try Apple Mail again.

    PS. for a while I was signed up to a website for motorcycle parts. The admin of that site sent emails with lots of embedded graphics designed for IExplorer, and it crashed my email program (Eudora) almost without exception - it crashed Mail as well (bad script)! Despite my requests to be removed from the mailing list, the problem continued. Fortunately I've since changed ISP, and the m'cycle emails are going to a dead-end.
    Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

    I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.

  5. #5

    Member Since
    Aug 31, 2009
    The Hotmail account is kinda the default "enter you email address here" email account, though I do get some legit email there. So, I just deleted everything. There are no more emails in that account. I started Mail and reconfigures the Hotmail account, and everything works now. Thank you very much. I really appreciate it.

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