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OS X - Apps and Games Discussion of applications and games available for Mac OS X.

Mac Mail is No Longer Working


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mrotsliah

 
Member Since: Aug 31, 2009
Posts: 16
mrotsliah is on a distinguished road

mrotsliah is offline
I'm running OS X 10.4.11 on a MacBook from 2007, and I'm running Mail 2.1.3. I plan on getting a new MacBook Pro when I get some money, but for now I have to keep this machine running as long as I can. So, I need to get Mail working.

When I start Mac Mail, it says:

---------------------------------------------------------------
The application Mail has quit unexpectedly.

Mac OS X and other applications are not affected.

Click Reopen to open the application again. Click Report to see more details or send a report to Apple.
---------------------------------------------------------------

I reported the problem several times, but I'm wondering if Apple is no longer supporting such an old version of Mail. After I send the report or click close, Mail stays open and most of the time causes the system to run at almost full capacity.

Here is some of what I get in the report. The Forum won't let me paste the whole thing -- it's too big. Something happened with "Thread 9," whatever that is.

---------------------------------------------------------------
Date/Time: 2011-09-17 14:26:15.260 -0400
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4

Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [69]

Version: 2.1.3 (753.1)
Build Version: 3
Project Name: MailViewer
Source Version: 7530100

PID: 504
Thread: 9

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 libSystem.B.dylib 0x90009817 mach_msg_trap + 7
1 com.apple.CoreFoundation 0x9082d227 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca42 CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92e01878 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92e00f82 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92e00dd9 BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x932a6f45 _DPSNextEvent + 572
7 com.apple.AppKit 0x932a6b37 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.AppKit 0x932a08c4 -[NSApplication run] + 512
9 com.apple.AppKit 0x93294820 NSApplicationMain + 573
10 com.apple.mail 0x00094d22 0x1000 + 605474
11 com.apple.mail 0x00094c49 0x1000 + 605257

Thread 1:
0 libSystem.B.dylib 0x90047927 semaphore_timedwait_signal_trap + 7
1 com.apple.Foundation 0x9289a820 F_CONDITION_WAIT_TIMEOUT + 128
2 com.apple.Foundation 0x9289a76a -[NSConditionLock lockWhenCondition:beforeDate:] + 101
3 com.apple.MessageFramework 0x9a1717e1 -[InvocationQueue _drainQueue] + 210
4 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
5 libSystem.B.dylib 0x90023d67 _pthread_body + 84

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.
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Thread 8:
0 libSystem.B.dylib 0x90019d0c select + 12
1 libSystem.B.dylib 0x90023d67 _pthread_body + 84

Thread 9 Crashed:
0 com.apple.MessageFramework 0x9a1cdc06 rowidForAddressText + 555
1 com.apple.MessageFramework 0x9a1d23f6 +[Library addMessages:withMailbox:fetchBodies:isInitialImpor t:oldMessagesByNewMessage:] + 3654
2 com.apple.MessageFramework 0x9a1d15a8 +[Library addMessages:withMailbox:fetchBodies:oldMessagesByN ewMessage:] + 74
3 com.apple.MessageFramework 0x9a1d13f1 -[LibraryStore appendMessages:unsuccessfulOnes:newMessageIDs:newM essages:] + 112
4 com.apple.MessageFramework 0x9a1c710c -[MessageStore appendMessages:unsuccessfulOnes:newMessageIDs:] + 62
5 com.apple.MessageFramework 0x9a1c70c5 -[MessageStore appendMessages:unsuccessfulOnes:] + 55
6 com.apple.MessageFramework 0x9a1fa68a -[MessageRule _appendMessages:fromSourceMailbox:toDestinationMai lbox:destinationStores:rejectedMessages:messagesTo BeDeleted:] + 478
7 com.apple.MessageFramework 0x9a1e713e -[MessageRule performActionsOnMessages:destinationStores:rejecte dMessages:messagesToBeDeleted:] + 1080
8 com.apple.MessageFramework 0x9a1e6bf7 _routeMessagesInDictionary + 201
9 com.apple.MessageFramework 0x9a1e6026 -[MessageRouter routeMessages:fromStores:] + 2274
10 com.apple.MessageFramework 0x9a1f55a5 -[MessageRouter routeQueuedMessages] + 911
11 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54
12 com.apple.Foundation 0x92802d82 -[NSInvocation invoke] + 932
13 com.apple.MessageFramework 0x9a1678d0 -[MonitoredInvocation invoke] + 128
14 com.apple.MessageFramework 0x9a167761 +[WorkerThread _execute:] + 80
15 com.apple.Foundation 0x927fbcfc forkThreadForFunction + 123
16 libSystem.B.dylib 0x90023d67 _pthread_body + 84

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.
.

Thread 9 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9a1cd9e9 ecx: 0xffffffff edx: 0x00000080
edi: 0x00000000 esi: 0x00000000 ebp: 0xb060c278 esp: 0xb060c210
ss: 0x0000001f efl: 0x00010286 eip: 0x9a1cdc06 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x1b2fff com.apple.mail 2.1.3 (753.1) /Applications/Mail.app/Contents/MacOS/Mail
0x305000 - 0x3f2fff com.apple.WebKit 4533.19 (4533.19.4) /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x497000 - 0x575fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x5a1000 - 0x779fff com.apple.JavaScriptCore 4533.19 (4533.19.1) /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x1008000 - 0x1ac9fff com.apple.WebCore 4533.19 (4533.19.4) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.framework/Versions/A/WebCore
0x241a000 - 0x241cfff com.Logitech.Control Center.Scroll Enhancer Loader 2.7.0 /Library/InputManagers/LCC Scroll Enhancer Loader/LCC Scroll Enhancer Loader.bundle/Contents/MacOS/LCC Scroll Enhancer Loader
0x2432000 - 0x2435fff com.Logitech.Control Center.Scroll Enhancer 2.7.0 /Library/Application Support/Logitech.localized/Logitech Control Center.localized/LCC Scroll Enhancer.bundle/Contents/MacOS/LCC Scroll Enhancer
0x1600b000 - 0x16028fff com.automagicsoftware.httpmailplugin 1.0 (1.47 Tiger) (1.1) /Users/robertstephens/Library/Mail/Bundles/httpmail.mailbundle/Contents/MacOS/httpmail
0x16818000 - 0x1682dfff com.apple.Mail.Syncer 2.1.3 (753.1) /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncschema/Contents/MacOS/Syncer
0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.85 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.11 (368.35) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.31 (682.32) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x91008000 - 0x91047fff com.apple.CFNetwork 129.24 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9105a000 - 0x9106afff com.apple.WebServices 1.1.3 (1.1.0) /System

.
.
.


Model: MacBook2,1, BootROM MB21.00A5.B07, 2 processors, Intel Core 2 Duo, 2 GHz, 1 GB
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.4.4
Bluetooth: Version 1.9.5f4, 2 service, 0 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: TOSHIBA MK8034GSX, 74.53 GB
Parallel ATA Device: MAT****ADVD-R UJ-857D
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: USB Optical Mouse, Logitech, Up to 1.5 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
QUOTE Thanks
hughvane

 
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Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,263
hughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nice
Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

hughvane is offline
First reaction is "are you trying to open, or is Mail trying to load, or have you downloaded, a graphic-intensive email?" Embedded graphics - as opposed to attached ones - can cause an email application to crash.

Since you're in 'holding the fort meantime' mode, would you consider using an alternative to Apple Mail, eg. Thunderbird, or Eudora?

Third - have you done all the updates to Tiger? I can't recall what the last Mail version is/was with that OS.

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
QUOTE Thanks
mrotsliah

 
Member Since: Aug 31, 2009
Posts: 16
mrotsliah is on a distinguished road

mrotsliah is offline
I checked for Tiger updates. Everything is up to date. I guess I have the last version of Mail for Tiger.

I click the Mail icon on the Dock, and Mail starts. I think it is checking for mail, and then says that the application crashes. The thing is spinning next to the Hotmail account. I quickly disabled Hotmail when I first started Mail, and then I put a _ after the Hotmail pop address to keep it from checking for new mail. Mail seems to be running ok for now. I guess Hotmail is not working and making my Mail Application crash.

I have to figure out what the problem is.

Thank you for your suggestions.
QUOTE Thanks
hughvane

 
hughvane's Avatar
 
Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,263
hughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nice
Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

hughvane is offline
Next suggestion is to go to your Hotmail Inbox via a browser (webmail) and examine each and every email that remains there. Anything that looks like it's graphic-intensive, or is bloated in some way, or is from a non-recognised or non-trusted source, delete it at/from the server. Then try Apple Mail again.

PS. for a while I was signed up to a website for motorcycle parts. The admin of that site sent emails with lots of embedded graphics designed for IExplorer, and it crashed my email program (Eudora) almost without exception - it crashed Mail as well (bad script)! Despite my requests to be removed from the mailing list, the problem continued. Fortunately I've since changed ISP, and the m'cycle emails are going to a dead-end.

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
QUOTE Thanks
mrotsliah

 
Member Since: Aug 31, 2009
Posts: 16
mrotsliah is on a distinguished road

mrotsliah is offline
The Hotmail account is kinda the default "enter you email address here" email account, though I do get some legit email there. So, I just deleted everything. There are no more emails in that account. I started Mail and reconfigures the Hotmail account, and everything works now. Thank you very much. I really appreciate it.
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