Outlook 2011 Problem

iamnewtomacs · iamnewtomacs #1 (**permalink**)

05-25-2011, 09:12 PM

I've been using outlook 2011 (version 14.1.0) for months now but it has suddenly stopped opening.
I can still see the application file on my hard drive but it won't open. I have tried downloading the latest update but on instillation it says; "a version of the software required to install this update was not found on this volume". All of my other Office 2011 applications are still working. I no longer have the CD so can't reinstall. please help

JohnCL · JohnCL #2 (**permalink**)

05-25-2011, 10:21 PM

Where is your install disc?? Sure hope you aren't asking for help with pirated software.

iamnewtomacs · iamnewtomacs #3 (**permalink**)

05-25-2011, 10:40 PM

it was one of the 3 macs / 3 users office packages and one of the others lost the CD.
surely there is some way i can figure out what my subscription key / licence number is from one of my other office 2011 applications and re-install outlook from somewhere other than the CD.

chscag · chscag #4 (**permalink**)

05-25-2011, 11:45 PM

I'm going to assume you have a legal licensed copy and that the original copy of Office 2011 was a 3x copy. (Family pack)

Note that the Family pack has only one product key in the box but that key can be used and activated 3 times. Download the following free utility from this LINK.

Note that even if you do find the product key it may not activate if it has already been used 3 times. You may have to call MS and obtain a new key.

iamnewtomacs · iamnewtomacs #5 (**permalink**)

05-26-2011, 01:35 AM

thanks. i found my product ID from my MS Word and MS Excel. Is there now some way for me to re-install outlook as a legitimate copy using the product key, without the CD?

chscag · chscag #6 (**permalink**)

05-26-2011, 03:30 AM

Yes there is. Download the trial copy of Office 2011 from Microsoft (the one that contains Outlook), install it, and then activate it with your product key. Or as an alternative, borrow a copy of Office 2011 from a friend and use that CD to install, and then activate it with your product key. Remember, the version has to be the same.

A third method is to call MS and tell them you lost the disk and ask to send you another. They will send you a disk without the product key. Will probably cost around $10 or so.

iamnewtomacs · iamnewtomacs #7 (**permalink**)

05-26-2011, 04:00 AM

Thank you thank you thank you!!!!

iamnewtomacs · iamnewtomacs #8 (**permalink**)

05-30-2011, 01:12 AM

Mac support helped me out. It was an issue with a corrupted Office 2011 Identity. I moved the Identities folder to the desktop and office will now start up. I just have to re setup my email accounts.

JohnCL #2 (permalink)
Member Since: Jan 29, 2009 Location: Kansas City Posts: 1,189 Mac Specs: -->	05-25-2011, 10:21 PM Where is your install disc?? Sure hope you aren't asking for help with pirated software. 2.4GHz 13" rMBP 256gb \| 2.5GHz Mac Mini w/ FusionDrive \| Mac Pro 3,1 2x 2.8GHz \| Dual 2.0GHz PowerMac G5 \| 24" ACD \| 64GB Verizon iPhone 6 Plus \| iPad Air 2 64GB LTE \| iPad mini 2 16GB \| Gen 7 Nano \| Gen 4 iPod Touch \| TV1 \| TV3
	QUOTE Thanks

chscag #4 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,675 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	05-25-2011, 11:45 PM I'm going to assume you have a legal licensed copy and that the original copy of Office 2011 was a 3x copy. (Family pack) Note that the Family pack has only one product key in the box but that key can be used and activated 3 times. Download the following free utility from this LINK. Note that even if you do find the product key it may not activate if it has already been used 3 times. You may have to call MS and obtain a new key. COMMUNITY RULES Writing a Quality Post
	QUOTE Thanks

chscag #6 (permalink)
Member Since: Jan 23, 2008 Location: Fort Worth, Texas Posts: 42,675 Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite	05-26-2011, 03:30 AM Yes there is. Download the trial copy of Office 2011 from Microsoft (the one that contains Outlook), install it, and then activate it with your product key. Or as an alternative, borrow a copy of Office 2011 from a friend and use that CD to install, and then activate it with your product key. Remember, the version has to be the same. A third method is to call MS and tell them you lost the disk and ask to send you another. They will send you a disk without the product key. Will probably cost around $10 or so. COMMUNITY RULES Writing a Quality Post
	QUOTE Thanks

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Move contacts from PC to Outlook 2011	DianeK	Switcher Hangout	2	05-14-2011 05:15 PM
Formatting/printing problem in Word 2011 for Mac	Tramauntra	OS X - Apps and Games	2	05-13-2011 02:50 PM
2011 13" MacBook Pro, Apple Time Capsule & HP C6180 Printer problem	meanwire	Apple Notebooks	3	04-21-2011 04:27 PM
Office Outlook 2011 and distribution groups.	mattfont	OS X - Apps and Games	0	02-24-2011 02:46 PM
Outlook 2011 Pop up notifications	brairden	OS X - Apps and Games	0	02-17-2011 06:55 PM

New To Mac-Forums?

Mac-Forums Brief

Outlook 2011 Problem

Hosting and Cloud

Data Centers

Web Development

Performance Marketing

Consumer Tech

Interested In Great Deals on Apple Products?

iamnewtomacs #1 (permalink)
Member Since: May 25, 2011 Posts: 5	05-25-2011, 09:12 PM I've been using outlook 2011 (version 14.1.0) for months now but it has suddenly stopped opening. I can still see the application file on my hard drive but it won't open. I have tried downloading the latest update but on instillation it says; "a version of the software required to install this update was not found on this volume". All of my other Office 2011 applications are still working. I no longer have the CD so can't reinstall. please help
	QUOTE Thanks

iamnewtomacs #5 (permalink)
Member Since: May 25, 2011 Posts: 5	05-26-2011, 01:35 AM thanks. i found my product ID from my MS Word and MS Excel. Is there now some way for me to re-install outlook as a legitimate copy using the product key, without the CD?
	QUOTE Thanks

iamnewtomacs #7 (permalink)
Member Since: May 25, 2011 Posts: 5	05-26-2011, 04:00 AM Thank you thank you thank you!!!!
	QUOTE Thanks

iamnewtomacs #8 (permalink)
Member Since: May 25, 2011 Posts: 5	05-30-2011, 01:12 AM Mac support helped me out. It was an issue with a corrupted Office 2011 Identity. I moved the Identities folder to the desktop and office will now start up. I just have to re setup my email accounts.
	QUOTE Thanks

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)