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  1. #1


    Member Since
    Oct 23, 2010
    Posts
    2
    Messenger for Mac Error After Sign-In
    Hi, I'm new here so I hope I'm posting this in the proper location.
    Hopefully someone can provide a solution to this problem. Recently, my Messenger for Mac 7, which I installed over a year ago, has not been letting me log in. I was receiving an error that said: 'Sign in to MSN Messenger failed because the service is not available to you or you may not be connected to the internet.' I scoured the internet for answers and found that clearing the account history worked for me.

    Now I can sign in, only problem is that every time I sign in, it crashes after a few seconds, says an error has occurred and quits. I have been searching over the few days for a solution and have yet to find one that doesn't involve switching to Adium or aMSN, which I would prefer to avoid if at all possible.

    I'm going to include the error report, just in case it helps.

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_ARITHMETIC
    Date/Time: 2010-10-23 19:26:52 -0600
    Application Name: Microsoft Messenger
    Application Bundle ID: com.microsoft.Messenger
    Application Signature: MSNS
    Application Version: 7.0.0.080409
    Crashed Module Name: Microsoft Messenger
    Crashed Module Version: 7.0.0.080409
    Crashed Module Offset: 0x0001fea7
    Blame Module Name: Microsoft Messenger
    Blame Module Version: 7.0.0.080409
    Blame Module Offset: 0x0001fea7
    Application LCID: 1033
    Extra app info: Reg=English Loc=0x0409

    Thread 0 crashed:

    # 1 0x00020ea7 in __mh_execute_header + 0x0001FEA7 (Microsoft Messenger + 0x0001fea7)
    # 2 0x000229a2 in __mh_execute_header + 0x000219A2 (Microsoft Messenger + 0x000219a2)
    # 3 0x0005d263 in __mh_execute_header + 0x0005C263 (Microsoft Messenger + 0x0005c263)
    # 4 0x0005d382 in __mh_execute_header + 0x0005C382 (Microsoft Messenger + 0x0005c382)
    # 5 0x0013bf06 in __mh_execute_header + 0x0013AF06 (Microsoft Messenger + 0x0013af06)
    # 6 0x000c6bf5 in __mh_execute_header + 0x000C5BF5 (Microsoft Messenger + 0x000c5bf5)
    # 7 0x96d8f11d in .objc_class_name_IPMDFontRange + 0x96A644DD (HIToolbox + 0x0000811d)
    # 8 0x96d8e55b in .objc_class_name_IPMDFontRange + 0x96A6391B (HIToolbox + 0x0000755b)
    # 9 0x96d8e3c0 in .objc_class_name_IPMDFontRange + 0x96A63780 (HIToolbox + 0x000073c0)
    # 10 0x96dbcd34 in .objc_class_name_IPMDFontRange + 0x96A920F4 (HIToolbox + 0x00035d34)
    # 11 0x96d8f4d6 in .objc_class_name_IPMDFontRange + 0x96A64896 (HIToolbox + 0x000084d6)
    # 12 0x96d8e55b in .objc_class_name_IPMDFontRange + 0x96A6391B (HIToolbox + 0x0000755b)
    # 13 0x96daaeac in .objc_class_name_IPMDFontRange + 0x96A8026C (HIToolbox + 0x00023eac)
    # 14 0x000e8709 in __mh_execute_header + 0x000E7709 (Microsoft Messenger + 0x000e7709)
    # 15 0x96d8f11d in .objc_class_name_IPMDFontRange + 0x96A644DD (HIToolbox + 0x0000811d)
    # 16 0x96d8e55b in .objc_class_name_IPMDFontRange + 0x96A6391B (HIToolbox + 0x0000755b)
    # 17 0x96d8e3c0 in .objc_class_name_IPMDFontRange + 0x96A63780 (HIToolbox + 0x000073c0)
    # 18 0x96dbcd34 in .objc_class_name_IPMDFontRange + 0x96A920F4 (HIToolbox + 0x00035d34)
    # 19 0x96d8f4d6 in .objc_class_name_IPMDFontRange + 0x96A64896 (HIToolbox + 0x000084d6)
    # 20 0x96d8e55b in .objc_class_name_IPMDFontRange + 0x96A6391B (HIToolbox + 0x0000755b)
    # 21 0x96daaeac in .objc_class_name_IPMDFontRange + 0x96A8026C (HIToolbox + 0x00023eac)
    # 22 0x96e17a4c in .objc_class_name_IPMDFontRange + 0x96AECE0C (HIToolbox + 0x00090a4c)
    # 23 0x96e142a2 in .objc_class_name_IPMDFontRange + 0x96AE9662 (HIToolbox + 0x0008d2a2)
    # 24 0x000e8878 in __mh_execute_header + 0x000E7878 (Microsoft Messenger + 0x000e7878)
    # 25 0x00064f5a in __mh_execute_header + 0x00063F5A (Microsoft Messenger + 0x00063f5a)
    # 26 0x00064fec in __mh_execute_header + 0x00063FEC (Microsoft Messenger + 0x00063fec)
    # 27 0x0000261e in __mh_execute_header + 0x0000161E (Microsoft Messenger + 0x0000161e)
    # 28 0x00002545 in __mh_execute_header + 0x00001545 (Microsoft Messenger + 0x00001545)

    X86 Thread State:
    eax: 0x56d9104a ebx: 0x56d9104a ecx: 0x00000000 edx:0x00000000
    edi: 0xbfffd

  2. #2


    Member Since
    Oct 23, 2010
    Posts
    2
    PROBLEM SOLVED!

    I downloaded an update (7.0.2) and it seems to be working fine now.

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