Slow on Skype....

slimcity13 · slimcity13 #1 (**permalink**)

08-30-2010, 09:42 AM

Hello, Ive been trying to search for reasons as to why my Skype is so slow on the other end but can't find anything the relates close enough to my issue so I decided to join the forum to ask you guys directly...

I have a new gen Macbook Pro (15-inch 2.53GHz) and all my software is updated. When I use video to video skype with my girlfriend (which also has a new gen macbook pro 13-inch 2.4GHz) she comes up very clear on my screen for the most part but 9 times out of 10 she says I come up very chopped and pixelated on her screen...

Is this caused by my computer or hers? Any suggestions on how to fix the problem would be greatly appreciated. TIA

CrimsonRequiem · CrimsonRequiem #2 (**permalink**)

08-30-2010, 11:08 AM

Sounds more like an internet connection issue. >_>"

slimcity13 · slimcity13 #3 (**permalink**)

08-30-2010, 11:51 AM

Really? I've never had a problem with a slow internet connection. Although she is hard-wired through her school's internet and I'm connected wirelessly. How can I find out if thats what it is? and do you know how I can fix it?

hughvane · hughvane #4 (**permalink**)

08-30-2010, 05:52 PM

Breakup and pixelation are nearly always caused by interference of some sort. It can be atmospheric, it can be an electronic device interfering with the signal.

I'd investigate the wireless connection first, it's more likely to be the culprit. Do you have the hard-wired option available to you?

slimcity13 · slimcity13 #5 (**permalink**)

08-30-2010, 05:58 PM

I can try to hard wire up just to test but unfortunately it can't be permanent... any ideas on a permanent solution?

hughvane · hughvane #6 (**permalink**)

08-30-2010, 07:35 PM

Without knowing more about your situation/setup physical, eg. how far away from the router, anything metal in between computer and router, etc, it's hard to offer further advice.

Is your camera built-in? If so, try shifting your physical place of wireless operation using Skype to a different room, or closer to the router.

slimcity13 · slimcity13 #7 (**permalink**)

08-31-2010, 09:04 AM

Thank you Hughvane, I understand. So I guess there are no tips and tricks I can try like changing the port or something (sorry I dont know much about computers). If this helps any the router and the computer is only seperated by a wall. No metal (unless there is metal in the wall) that would interfere. The router is however connected in close proximity to the TV which could serve as an electronic interference. and yes the camera is built-in

CrimsonRequiem #2 (permalink)
Inactive Staff Member Since: Jul 24, 2008 Posts: 6,006 Mac Specs: MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB	08-30-2010, 11:08 AM Sounds more like an internet connection issue. >_>" 死神はリンゴしか食べない。
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hughvane #4 (permalink)
Member Since: May 18, 2008 Location: Banks Peninsula, New Zealand Posts: 3,244 Mac Specs: MacMini 2.4, 4 Gb, OS 10.6.8; MacBook 2.4, 2 Gb, OS 10.5.8; G4 eMac 1.25, 2 Gb, OS 10.4.11	08-30-2010, 05:52 PM Breakup and pixelation are nearly always caused by interference of some sort. It can be atmospheric, it can be an electronic device interfering with the signal. I'd investigate the wireless connection first, it's more likely to be the culprit. Do you have the hard-wired option available to you? ABCDEFGHIJKLMNOPQRSTUVWXYZ Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better. I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
	QUOTE Thanks

slimcity13 #5 (permalink)
Member Since: Aug 30, 2010 Posts: 4	08-30-2010, 05:58 PM I can try to hard wire up just to test but unfortunately it can't be permanent... any ideas on a permanent solution? 2009 Macbook Pro (15-inch 2.53GHz)
	QUOTE Thanks

hughvane #6 (permalink)
Member Since: May 18, 2008 Location: Banks Peninsula, New Zealand Posts: 3,244 Mac Specs: MacMini 2.4, 4 Gb, OS 10.6.8; MacBook 2.4, 2 Gb, OS 10.5.8; G4 eMac 1.25, 2 Gb, OS 10.4.11	08-30-2010, 07:35 PM Without knowing more about your situation/setup physical, eg. how far away from the router, anything metal in between computer and router, etc, it's hard to offer further advice. Is your camera built-in? If so, try shifting your physical place of wireless operation using Skype to a different room, or closer to the router. ABCDEFGHIJKLMNOPQRSTUVWXYZ Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better. I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
	QUOTE Thanks

slimcity13 #7 (permalink)
Member Since: Aug 30, 2010 Posts: 4	08-31-2010, 09:04 AM Thank you Hughvane, I understand. So I guess there are no tips and tricks I can try like changing the port or something (sorry I dont know much about computers). If this helps any the router and the computer is only seperated by a wall. No metal (unless there is metal in the wall) that would interfere. The router is however connected in close proximity to the TV which could serve as an electronic interference. and yes the camera is built-in 2009 Macbook Pro (15-inch 2.53GHz)
	QUOTE Thanks

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slimcity13 #1 (permalink)
Member Since: Aug 30, 2010 Posts: 4	08-30-2010, 09:42 AM Hello, Ive been trying to search for reasons as to why my Skype is so slow on the other end but can't find anything the relates close enough to my issue so I decided to join the forum to ask you guys directly... I have a new gen Macbook Pro (15-inch 2.53GHz) and all my software is updated. When I use video to video skype with my girlfriend (which also has a new gen macbook pro 13-inch 2.4GHz) she comes up very clear on my screen for the most part but 9 times out of 10 she says I come up very chopped and pixelated on her screen... Is this caused by my computer or hers? Any suggestions on how to fix the problem would be greatly appreciated. TIA
	QUOTE Thanks

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