08-19-2010, 02:35 PM

I've purchased a family pack iwork 09. When I got it home I noticed that nowhere on the disk or packaging does it say family pack. The DVD says "Install DVD" Mac Box set. Version 9.0." How does Apple distinguish between family packs and single user copies?

I'm trying to load legit copies on three different computers and am curious about this. Can someone shed some light on that?

08-19-2010, 02:48 PM

It will say on the packaging for sure.

You can also read the Eula from the disc itself.

08-19-2010, 02:57 PM

Originally Posted by diggertoo

I've purchased a family pack iwork 09.

From a store? What made you think it was a FP when you bought it?

08-19-2010, 08:39 PM

It was purchased off E-bay where it was advertised as a Family Pack. (Have mercy on me on that one.) The iWork 09 package was never opened, but I can't find anywhere where on the packaging or on the original disk where it indicates whether its a single user copy or a family pack.

Where on the DVD or in the installed software does Apple indicate whether or not you have a single or a family licensed product? For that matter I haven't been able to find a registration number either, if that matters at all.

I have no reason to believe I haven't got the family pack, but now I'm curious as to how people prove that they have legit copies???

08-19-2010, 08:59 PM

It was purchased off E-bay where it was advertised as a Family Pack. (Have mercy on me on that one.) The iWork 09 package was never opened, but I can't find anywhere where on the packaging or on the original disk where it indicates whether its a single user copy or a family pack.

You were scammed. You were sold a family pack but was given a single install licensed package. Did you use PayPal or a credit card? Ask for a refund and if the seller refuses with some lame excuse, file a complaint and claim with PayPal or eBay.

Regards.

08-19-2010, 10:40 PM

I'll ask the family pack I purchased and depending on the response will know which way to go from there. Thanks for all the advice and the decent way it was given.

08-19-2010, 10:44 PM

Only Family Pack I have in front of me is 10.5 Leopard. It's in really small writing on the box but it does say Family Pack. It was so small and subtle at first it took me a while to find it!

08-20-2010, 07:52 AM

Originally Posted by dtravis7

Only Family Pack I have in front of me is 10.5 Leopard. It's in really small writing on the box but it does say Family Pack. It was so small and subtle at first it took me a while to find it!

And how does it "behave" when you put it in to install one of the licenses? That info could really help the OP determine the answer sought. Are there three "keys" to choose from or something similar?

08-20-2010, 09:06 AM

toMACsh

I've now installed it on 2 machines. No problems at all. The only reason I asked was being a former PC user I was used to serial numbers, etc. With the Mac I haven't run into that. Maybe it's more of an honor system, which I appreciate and was trying to do my part. Love the Macs and will never go back to a PC again! Thanks for your question.

08-20-2010, 09:57 AM

I think that the "Family Pack" products are pretty much the honor system just like the single user licenses. No serial numbers, no codes, no registration keys!

- Nick

08-20-2010, 01:08 PM

Originally Posted by diggertoo

I've now installed it on 2 machines. No problems at all. ... Maybe it's more of an honor system, which I appreciate and was trying to do my part.

Perhaps it is the honor system, see below (and above!). Since you've installed it, you had to click through a licensing agreement screen. Did you learn anything from reading that?

Originally Posted by pigoo3

I think that the "Family Pack" products are pretty much the honor system just like the single user licenses. No serial numbers, no codes, no registration keys!

...meaning you could install the software on as many computers as you want to. The question is whether or not you want to.

08-20-2010, 02:56 PM

Originally Posted by pigoo3

I think that the "Family Pack" products are pretty much the honor system just like the single user licenses. No serial numbers, no codes, no registration keys! - Nick

That's right. If the notation (Family Pack) was not on the box or package anywhere, the OP was sold a single license. He can install it easy enough on more than one machine because of Apple's honor system but that of course doesn't mean it's right.

As advised, he needs to contact the seller and ask for a refund. Or contact PayPal, eBay, whatever, and post a claim.

Regards.

08-20-2010, 03:49 PM

Originally Posted by chscag

If the notation (Family Pack) was not on the box or package anywhere, the OP was sold a single license. He can install it easy enough on more than one machine because of Apple's honor system but that of course doesn't mean it's right.

Hopefully I wasn't misunderstood.

When I mentioned that the number of installs for iWork 09 was via the "honor system"...my message was if someone has a single user license iWork should only be installed on 1 computer...and if someone has the "Family Pack"...iWork shouldn't be installed on more than 5 computers from one Family Pack disk license.

- Nick

08-20-2010, 08:41 PM

Hopefully I wasn't misunderstood.

You weren't. I was reminding the OP that just because he may have paid for a family pack and now finds out he only has a single license, is no reason to install it multiple times.

Regards.

08-20-2010, 09:11 PM

Originally Posted by pigoo3

if someone has the "Family Pack"...iWork shouldn't be installed on more than 5 computers ...

... in the same household ...

Carry on!