Sending Mail Problems with Sky Broadband!!!

christophe · christophe #1 (**permalink**)

08-15-2010, 05:40 PM

OK. My problem.

I have had my email as xxxxxxx@ntlworld.com for 10 years now. Our internet provider used to be ntl hence my email address and then we got virgin broadband as they bought them out. Never had issues with mail in regards to sending or receiving. my pop account has been pop.ntlworld.com and outgoing smtp.ntlworld.com

I have just moved out and got sky broadband as virgin not in my area. Plug my computer in and i have been receiving mail fine. But i can no longer send mail.

I have tried my outgoing server as smtp.ntlworld.com, smtp.sky.com, smtp.tools.com, smtp.tools.sky.com and nothing works. I have treid changing the port number, send by authentication but NOTHING works.

I have no idea what to do and need help as it's very annoying.

Thanks

hughvane · hughvane #2 (**permalink**)

08-16-2010, 07:36 PM

A lot of ISP mail providers now just use mail.name.co.country (maybe .com or .net). Try changing both pop and smtp settings to just 'mail'.

mrplow · mrplow #3 (**permalink**)

08-17-2010, 02:43 AM

You no longer pay NTL/Virgin for a service. Consequently they limit your account to receive only. There's nothing wrong with your configuration it's a limit on your account at their end.

All UK ISPs (to me knowledge) do this.

I'd recommend getting yourself a gmail account (or similar). That way your email is ISP independant and you don't have to go through this type of 'upset' when you move provider.

hughvane #2 (permalink)
Member Since: May 18, 2008 Location: Banks Peninsula, New Zealand Posts: 3,244 Mac Specs: MacMini 2.4, 4 Gb, OS 10.6.8; MacBook 2.4, 2 Gb, OS 10.5.8; G4 eMac 1.25, 2 Gb, OS 10.4.11	08-16-2010, 07:36 PM A lot of ISP mail providers now just use mail.name.co.country (maybe .com or .net). Try changing both pop and smtp settings to just 'mail'. ABCDEFGHIJKLMNOPQRSTUVWXYZ Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better. I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
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christophe #1 (permalink)
Member Since: Aug 15, 2010 Posts: 1	08-15-2010, 05:40 PM OK. My problem. I have had my email as xxxxxxx@ntlworld.com for 10 years now. Our internet provider used to be ntl hence my email address and then we got virgin broadband as they bought them out. Never had issues with mail in regards to sending or receiving. my pop account has been pop.ntlworld.com and outgoing smtp.ntlworld.com I have just moved out and got sky broadband as virgin not in my area. Plug my computer in and i have been receiving mail fine. But i can no longer send mail. I have tried my outgoing server as smtp.ntlworld.com, smtp.sky.com, smtp.tools.com, smtp.tools.sky.com and nothing works. I have treid changing the port number, send by authentication but NOTHING works. I have no idea what to do and need help as it's very annoying. Thanks
	QUOTE Thanks

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