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Thread: Need help with installation/uninstallation

  1. #1

    Member Since
    Jul 16, 2010
    Need help with installation/uninstallation
    I recently installed Photoshop CS5 and everything seemed to work out okay, but when I tried to open the program, it failed to open. The error said something to the effect that the installation had failed. I clicked on the uninstall feature and uninstalled it, and then tried to install it again. Again, everything looked like it was going to be fine, but when I went to Applications, there was a folder for Photoshop CS5, and that folder had a couple other folders in it, but no CS5. I went into Finder and looked for the app, and again there were the folders but no Photoshop.

    I tried to use AppDelete, but it couldn't find the program to delete. I tried just deleting the folder, but when I tried to install again, the same thing happened again.

    Anyone know how I would go about getting the program to install?

  2. #2

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Cleveland, Ohio
    Do you have the real Adobe CS5 install disk?
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  3. #3

    Member Since
    Jul 16, 2010
    Quote Originally Posted by schweb View Post
    Do you have the real Adobe CS5 install disk?
    Of course I do.

    I guess I should have mentioned that I have CS5 Design Premium, and all the other programs on the disk set up perfectly well. If AppDelete saw the Design Premium suite as one program, then I'd assume that the next step would be to delete the whole thing and re-install. But since AppDelete seems to see each program as an individual entity, I don't see how deleting each program individually would fix the problem, so I haven't tried that.

  4. #4

    Member Since
    Jul 16, 2010
    Nevermind, I got it. The uninstaller on the disk wasn't working, but digging through the files on my hard drive in Finder, I found the uninstaller and it worked out.

  5. #5

    Member Since
    Jul 16, 2010
    Thanks for all your help though!

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