Page 1 of 2 12 LastLast
Results 1 to 15 of 17
  1. #1

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Microsoft office for mac
    I just bought this at the apple store like 20 minutes ago. I inserted the dvd into my MBP's drive (last model) 13in. It takes it in then makes this weird sound and then after making that sound about 20 times, it spits the disc out. I'm not sure if this is with the disc or my macs drive... Help?

  2. #2

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Does your drive read other disks? If so, it's not the drive.
    schweb | community leader
    flickr facebook twitter tumblr google+ about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  3. #3

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Yes it reads other CDs and DVDs fine. Im just confused on why it wouldn't even accept the disc. It will take the disc in and do it's thing but at the last noise it does when accepting the disc before the disc spins, it sticks on that and just keeps making that noise

  4. #4

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,496
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    If other disks work fine...the MS Office disk could be bad or dirty.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  5. #5

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Here I video taped this stupid thing.

    YouTube - i hate microsoft

    If the disc is dirty, who would I contact to either get a new disc? Microsoft or apple?

  6. #6

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Return it to the store. They can even test it out there I'm sure and if it's bad, I'm sure they'll exchange it.
    schweb | community leader
    flickr facebook twitter tumblr google+ about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  7. #7

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Quote Originally Posted by schweb View Post
    Return it to the store. They can even test it out there I'm sure and if it's bad, I'm sure they'll exchange it.
    Should I bring my mac with me to show what will happen?

  8. #8

    hughvane's Avatar
    Member Since
    May 18, 2008
    Location
    Banks Peninsula, Canterbury
    Posts
    3,326
    Specs:
    MacMini 4.1, OS 10.11 and 10.6; Macbook Pro 8.2, OS 10.11, MacBook 4.1, OS 10.6.8
    Quote Originally Posted by pigoo3 View Post
    the MS Office disk could be bad or dirty.
    Check the readable surface of the disk, mostly nearer the centre, because that's where the problem is more likely to be. Slant the disk to get good light refraction and look for tiny scratches, or smudge marks. Was the disk case still wrapped in cellophane when you bought it?

    I'd suggest taking the disk you have, and your Mac, into the Apple Store so that you can try an exchange MSOff disk before you buy it. The seller of the disk (Apple Store) is responsible for the quality of the product.
    ABCDEFGHIJKLMNOPQRSTUVWXYZ
    Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

    I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.

  9. #9

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,496
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by crazypotatos View Post
    Should I bring my mac with me to show what will happen?
    You won't need your laptop to do the return...but if you get a 2nd MS Office install disk...this would allow you to test the 2nd disk before leaving the store...and not have to return a 3rd time.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  10. #10

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Quote Originally Posted by schweb View Post
    Return it to the store. They can even test it out there I'm sure and if it's bad, I'm sure they'll exchange it.
    Quote Originally Posted by hughvane View Post
    Check the readable surface of the disk, mostly nearer the centre, because that's where the problem is more likely to be. Slant the disk to get good light refraction and look for tiny scratches, or smudge marks. Was the disk case still wrapped in cellophane when you bought it?

    I'd suggest taking the disk you have, and your Mac, into the Apple Store so that you can try an exchange MSOff disk before you buy it. The seller of the disk (Apple Store) is responsible for the quality of the product.
    No the disc itself wasn't rapped in plastic, but the whole box was. I looked at the disc and there are some weird marks (not scratches) on the disc. It looks like maybe there was adhesive on the disc at one point

  11. #11

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Quote Originally Posted by hughvane View Post
    The seller of the disk (Apple Store) is responsible for the quality of the product.
    Actually that's iffy in the US at least. Technically once you open a piece of software, the retailer is not obligated to allow return of the software. They can at that point make you work directly with the software company.

    Now whether they'll allow a return is usually up to a particular retailer, and many do so on a case by case basis.

    In this case, I'm sure Apple will be willing to do an exchange.
    schweb | community leader
    flickr facebook twitter tumblr google+ about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  12. #12

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Quote Originally Posted by schweb View Post
    Actually that's iffy in the US at least. Technically once you open a piece of software, the retailer is not obligated to allow return of the software. They can at that point make you work directly with the software company.

    Now whether they'll allow a return is usually up to a particular retailer, and many do so on a case by case basis.

    In this case, I'm sure Apple will be willing to do an exchange.
    It does say on the receipt that there is no open box returns accepted. I'm assuming this would be different since it doesnt work?

  13. #13

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Quote Originally Posted by crazypotatos View Post
    It does say on the receipt that there is no open box returns accepted. I'm assuming this would be different since it doesnt work?
    I can't say for sure. They may send you to Microsoft, you can't be certain until you go there and ask.

    But one thing is certain, your problem isn't going to be fixed in this thread...so get moving to the Apple store you purchased this from and let us know how it goes.
    schweb | community leader
    flickr facebook twitter tumblr google+ about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  14. #14

    crazypotatos's Avatar
    Member Since
    Oct 05, 2009
    Posts
    148
    Specs:
    MacBook pro 13" 2.26 GHz Core 2 Duo 8GB RAM 750 GB HDD
    Quote Originally Posted by schweb View Post
    I can't say for sure. They may send you to Microsoft, you can't be certain until you go there and ask.

    But thing is certain, your problem isn't going to be fixed in this thread...so get moving to the Apple store you purchased this from and let us know how it goes.
    Ok thanks for the help dudes. Ill probably be going to the apple store tommorrow or friday.

  15. #15

    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    36,496
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.8.5
    Quote Originally Posted by crazypotatos View Post
    It does say on the receipt that there is no open box returns accepted. I'm assuming this would be different since it doesnt work?
    Open software is usually exchangeable for the same product/software title....just no refunds.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. New to Mac...Microsoft Office
    By alexp in forum Running Windows (or anything else) on your Mac
    Replies: 7
    Last Post: 09-03-2011, 07:29 PM
  2. Microsoft Office on Mac
    By anahreynoso in forum OS X - Apps and Games
    Replies: 1
    Last Post: 12-02-2008, 12:07 PM
  3. I need Microsoft Office for my Mac.
    By mbmike02 in forum OS X - Apps and Games
    Replies: 3
    Last Post: 09-15-2007, 07:45 PM
  4. I got Microsoft Office for Mac for $6!!!!
    By Shannonb in forum Schweb's Lounge
    Replies: 11
    Last Post: 07-13-2007, 06:54 PM
  5. Microsoft Office - Open Office Mac Compatability
    By tk26 in forum OS X - Apps and Games
    Replies: 3
    Last Post: 01-18-2006, 09:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •