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markwco 07-13-2010 03:26 PM

Looking for Remote Software for Training, Troubleshooting
 
I am looking for a Remote Screen Sharing type of software that can be used for training and troubleshooting purposes and it needs to work on both Mac and Windows.
The situation I have is I use Mac only except for Windows running under VMWare but I will need to be doing work at home for an office that is 500 miles away and they use Windows only.
I want to be able to view the screen of the computer that is 500 miles away and also be able to control it such as using the mouse to walk the person using that computer through menus and doing work for training purposes. I also if possible want to be fully able to use the computer where I could view files, print files if possible, save files, even copy files to that computer and back to mine.
If possible I'm willing to have software that runs on Windows on my side but I prefer the Mac side but I know I will also need the Windows version for the computer on the other side.
I have known nothing about this type of software. Does anybody have a suggestion of a program I should look into for this purpose?
Thank you for your help.

louishen 07-13-2010 04:10 PM

What you are after is commonly known and VNC - remote network computing.

There are many commercial packages available,
https://secure.logmein.com/
but it is also easy to get free open source software to do this as well

Geek to Live: How to control your home computer from anywhere

If you also want to copy files, then TRight VNC supports it but I am not sure how Mac OSX clients like Chicken of the VNC do.


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