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  1. #1

    Member Since
    May 05, 2010
    Exclamation Can't open saved docs in Microsoft Word 2008 for Mac

    I hope someone can help me. I'm running Microsoft Word for Mac 2008 on Snow Leopard, both with the latest updates. I have 3 saved Word documents (which I last saved last month) that I desperately need to recover with all formatting intact (one doc includes detailed footnoting).

    Although Word opens fine when I'm creating a new doc, when I try to open the docs I saved a month or two ago, I get the following error message: "Microsoft Word has an encountered a problem and needs to close."

    It then gives me the option to recover my work and restart Word, but the same thing happens again.

    When I click on the More Information button, I get the following message:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2010-05-05 14:51:14 -0400
    Application Name: Microsoft Word
    Application Bundle ID:
    Application Signature: MSWD
    Application Version:
    Crashed Module Name: QD
    Crashed Module Version: unknown
    Crashed Module Offset: 0x0008334d
    Blame Module Name: QD
    Blame Module Version: unknown
    Blame Module Offset: 0x0008334d
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409

    The message goes on (too many characters to add here) before concluding:

    Microsoft Application Information:
    Error Reporting UUID: CE7544B1-4189-4A64-AB88-A5BB3BAB7226
    Time from launch: 0 hours, 0 minutes, 15 seconds
    Total errors on this client: 27"

    I've been running Snow Leopard for several months, so that's not the issue. Can anyone give me any pointers based on the above error message? I'd be extremely grateful.

    Thank you!


  2. #2

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    The Republic of Neptune
    You should look at reinstalling MS Office. If you continue to have issues, try opening those documents with

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  3. #3

    Member Since
    May 05, 2010
    Unhappy Tx for suggestion! But alas I tried both and still no luck
    Word gives me the same error message even though I've reinstalled several times (sometimes it gives me a short glimpse of the document before crashing). Open Office doesn't open it at all.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    I'm not 100% certain, but I believe those Word documents you're trying to open are corrupt. How they became corrupt, who knows? I've had the same thing happen to me. Recovering them can be a real task.

    I'm assuming you have no backup of the documents that predate what you're trying to open? Time Machine?

    Do you have access to a Windows PC that has MS Office installed? If so, you can try the methods outlined here.

    I haven't seen anything for OS X that can recover damaged or corrupt Word documents, but there's no reason you can't use Windows. *.DOC and *.DOCX File structures are the same. Let us know.


  5. #5

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac i5 2.7GHz, 16GB memory, OS 10.11.1.
    Have you tried 'known issues' using Word help? Also if you think there may be a corrupted file, go into Home > Library > Preferences > Microsoft . Office 2008 and drag to the desktop Office 2008 Settings.plist and any other Preferences or Settings relating to Word. When you reboot clean preferences are created, check to see if files will open and if so trash the ones dragged to the desktlp.

    Also Word is currently up to version 12.2.4 so check to see if you have missed any updates.

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