New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
OS X - Apps and Games Discussion of applications and games available for Mac OS X.

Help! iTunes Crashes on Launch


Post Reply New Thread Subscribe

 
Thread Tools
Meyvn

 
Meyvn's Avatar
 
Member Since: Nov 24, 2004
Posts: 726
Meyvn will become famous soon enough
Mac Specs: Black Colorware PowerBook 1.67 GHz G4, 2 GB DDR2, 100GB 7200 RPM

Meyvn is offline
Okay, so last night I updated to 10.6.3. A couple hours later, I closed down iTunes and opened it back up to discover that it wouldn't open anymore. I tried removing the library file, thinking it might have become corrupted somehow, and iTunes would sort of half-open, but not for long. And then when I'd try to open it up again, it would crash.

At this stage, I could get it to briefly open every time by removing all the library files every time, but then it would recreate them, and when it close/crash (and it would do this every time fairly quickly), it would once again not open at all unless I removed the library files.

At this point, I tried this: Removing iTunes for Mac OS X to entirely remove all traces of iTunes, and then reinstalled the latest version, 9.0.3. Now, the problem was actually worse; it would ONLY open to the point where it would ask me to agree to the iTunes EULA, and then after I did, it would immediately shut down again.

At no time in this process, by the way, did it EVER give me an "iTunes shut down unexpectedly" message. It NEVER gave me the option to "ignore, report, reopen." So I'm not even entirely sure if it crashed; iTunes might've simply found something it did not like and decided to close. I am not sure.

Next, I tried reinstalling the 10.6.3 update all over again, uninstalling iTunes from scratch all over again, AND restoring my System files from an older save on Time Machine. Still nothing. I've restarted innumerable times, uninstalled and reinstalled from scratch several times.

I suspect (though cannot know for sure) that what caused iTunes to refuse to stay open anymore was related to my having used Monolingual. I've used Monolingual many times over the years and not suffered for it, but it's the only thing that makes sense, because iTunes opened fine originally when I'd first done my restarts after updating, but then when I simply shut down and reopened the application once it wouldn't work anymore.

Since Monolingual works while other applications are open, I find it most likely that it removed something necessary that iTunes needed. Just for the record, what I used it to remove this particular time were as follows: all languages except French, English, and Swedish, and all architectures except ARM and Intel. I suspect this latter move was what did it, but I have no idea why, as I've done it once before and it was fine. The only other thing I can think of that could possibly be related is my having installed Final Cut Express last night, but I seriously doubt it.

Can anyone help? I feel as though I've tried everything!

'cause when it rains, you know it pours.
QUOTE Thanks
Meyvn

 
Meyvn's Avatar
 
Member Since: Nov 24, 2004
Posts: 726
Meyvn will become famous soon enough
Mac Specs: Black Colorware PowerBook 1.67 GHz G4, 2 GB DDR2, 100GB 7200 RPM

Meyvn is offline
Update: found a crash log. It said the reason is "EXC_BAD_ACCESS" and "KERN_PROTECTION_FAILURE". Also, tried uninstalling the whole thing, then reinstalling an older version of iTunes, 8.2. That didn't help any, either. Here's the top part of the crash log:

Process: iTunes [3053]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 9.0.3 (9.0.3)
Build Info: iTunes-9031501~5
Code Type: X86 (Native)
Parent Process: launchd [217]

PlugIn Path: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
PlugIn Identifier: net.telestream.license
PlugIn Version: 1.0.7.2-GC (1.0.7.2-GC)

Date/Time: 2010-03-30 05:19:03.327 -0400
OS Version: Mac OS X 10.6.3 (10D573)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000012
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x0069632b 0x1000 + 6902571
1 com.apple.iTunes 0x006963bb 0x1000 + 6902715
2 com.apple.iTunes 0x000da6c9 0x1000 + 890569
3 com.apple.iTunes 0x000da5ee 0x1000 + 890350
4 libSystem.B.dylib 0x9665f3bf __cxa_finalize + 208
5 libSystem.B.dylib 0x9665f2d4 exit + 33
6 net.telestream.license 0x0173da06 non-virtual thunk to TSLicenseF4M::~TSLicenseF4M() + 722
7 net.telestream.license 0x0173a11a TSLicense::GetVersion(unsigned long&) + 48
8 net.telestream.wmv.import 0x1be2658e ACWma1DecoderEntry + 1614
9 net.telestream.wmv.import 0x1be14cc5 MjpgDecompressorComponentDispatch + 52741
10 net.telestream.wmv.import 0x1be17f75 MjpgDecompressorComponentDispatch + 65717
11 net.telestream.wmv.import 0x1be02ec0 MmsMediaHandlerComponentDispatch + 13936
12 ...ple.CoreServices.CarbonCore 0x92e946f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
13 net.telestream.wmv.import 0x1be0306d M4s2DecompressorComponentDispatch + 205
14 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
15 ...ple.CoreServices.CarbonCore 0x92e8cd68 CallComponentOpen + 43
16 ...ple.CoreServices.CarbonCore 0x92e8b040 OpenAComponent + 433
17 ...ple.CoreServices.CarbonCore 0x92e909a9 OpenComponent + 24
18 ...ple.CoreServices.CarbonCore 0x92e8ce34 CallComponent + 171
19 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
20 ...ple.CoreServices.CarbonCore 0x92f1afaa CallComponentGetPublicResource + 56
21 com.apple.QuickTime 0x91cf8ec6 cchaMissing + 348
22 ...ple.CoreServices.CarbonCore 0x92ebd411 GetComponentPublicResourceList + 476
23 com.apple.QuickTime 0x91cf80de startUsingCachedCodecCharacterizations + 264
24 com.apple.QuickTime 0x91cf772a FindBestChain + 29
25 com.apple.QuickTime 0x91cf6308 ICMSequenceGetChain + 392
26 com.apple.QuickTime 0x91cef4e1 DoBandedDecompress + 5677
27 com.apple.QuickTime 0x91cedbe1 ICMAction + 961
28 com.apple.QuickTime 0x91cec8c8 ICMDeviceLoop + 546
29 com.apple.QuickTime 0x91ceb93a DecompressSequenceBeginPrivate2 + 1967
30 com.apple.QuickTime 0x91d493ea DecompressSequenceBeginS + 127
31 ...ickTimeComponents.component 0x97809526 v2m_getNewSeqOrSess + 2722
32 ...ickTimeComponents.component 0x9780a0b8 v2m_ensureSequenceIsReady + 209
33 ...ickTimeComponents.component 0x9780dc21 QueueAFrame + 400
34 ...ickTimeComponents.component 0x9780efd5 v2m_doWhatTheMentorTellsUs + 1252
35 ...ickTimeComponents.component 0x97812847 Video2MoviesTask + 2891
36 ...ple.CoreServices.CarbonCore 0x92e9f9b1 callComponentStorage_44444 + 49
37 ...ple.CoreServices.CarbonCore 0x92e946f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
38 ...ickTimeComponents.component 0x977ffd47 Video2ComponentDispatch + 212
39 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
40 com.apple.QuickTime 0x91d47a3a MediaMoviesTask + 61
41 com.apple.QuickTime 0x91d467d3 TaskMovie_priv + 4808
42 com.apple.QuickTime 0x91d59625 MoviesTask_priv + 101
43 com.apple.iTunes 0x002fc527 0x1000 + 3126567
44 com.apple.iTunes 0x002fedf4 0x1000 + 3137012
45 com.apple.iTunes 0x00302274 0x1000 + 3150452
46 com.apple.iTunes 0x00020881 0x1000 + 129153
47 com.apple.iTunes 0x00103d6b 0x1000 + 1060203
48 com.apple.iTunes 0x001cf296 0x1000 + 1893014
49 com.apple.iTunes 0x0026b924 0x1000 + 2533668
50 com.apple.iTunes 0x0026bbec 0x1000 + 2534380
51 com.apple.iTunes 0x00279688 0x1000 + 2590344
52 com.apple.iTunes 0x00279937 0x1000 + 2591031
53 com.apple.iTunes 0x001fd106 0x1000 + 2081030
54 com.apple.iTunes 0x001fd5b1 0x1000 + 2082225
55 com.apple.iTunes 0x00330ee2 0x1000 + 3342050
56 com.apple.iTunes 0x00330f04 0x1000 + 3342084
57 com.apple.iTunes 0x000260c7 0x1000 + 151751
58 com.apple.iTunes 0x001fd3f5 0x1000 + 2081781
59 com.apple.iTunes 0x001ed33c 0x1000 + 2016060
60 com.apple.iTunes 0x00033775 0x1000 + 206709
61 com.apple.iTunes 0x00032408 0x1000 + 201736
62 com.apple.iTunes 0x002e7205 0x1000 + 3039749
63 com.apple.iTunes 0x00033167 0x1000 + 205159
64 com.apple.iTunes 0x00033111 0x1000 + 205073
65 com.apple.iTunes 0x001e6229 0x1000 + 1987113
66 com.apple.iTunes 0x001f4dd9 0x1000 + 2047449
67 com.apple.iTunes 0x000f4f7a 0x1000 + 999290
68 com.apple.iTunes 0x001be562 0x1000 + 1824098
69 com.apple.HIToolbox 0x993710a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
70 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
71 com.apple.HIToolbox 0x993701cf SendEventToEventTargetWithOptions + 58
72 com.apple.HIToolbox 0x993a4d10 ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 3006
73 com.apple.HIToolbox 0x993714fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
74 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
75 com.apple.HIToolbox 0x99392b55 SendEventToEventTarget + 52
76 com.apple.iTunes 0x003be405 0x1000 + 3920901
77 com.apple.HIToolbox 0x993710a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
78 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
79 com.apple.HIToolbox 0x993701cf SendEventToEventTargetWithOptions + 58
80 com.apple.HIToolbox 0x993a4d10 ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 3006
81 com.apple.HIToolbox 0x993714fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
82 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
83 com.apple.HIToolbox 0x99392b55 SendEventToEventTarget + 52
84 com.apple.HIToolbox 0x9951bdf7 ToolboxEventDispatcher + 86
85 com.apple.HIToolbox 0x9951bf2f RunApplicationEventLoop + 243
86 com.apple.iTunes 0x000f4904 0x1000 + 997636
87 com.apple.iTunes 0x000f4814 0x1000 + 997396
88 com.apple.iTunes 0x0000acff 0x1000 + 40191
89 com.apple.iTunes 0x00004216 0x1000 + 12822
90 com.apple.iTunes 0x00002efb 0x1000 + 7931
91 com.apple.iTunes 0x00002e29 0x1000 + 7721

'cause when it rains, you know it pours.
QUOTE Thanks
Meyvn

 
Meyvn's Avatar
 
Member Since: Nov 24, 2004
Posts: 726
Meyvn will become famous soon enough
Mac Specs: Black Colorware PowerBook 1.67 GHz G4, 2 GB DDR2, 100GB 7200 RPM

Meyvn is offline
UPDATE: Updated to iTunes 9.1. Didn't help. Weirdly, also tried downloading Songbird as a temporary replacement until I sort this out, but Songbird didn't work either. I can only play music through Quicktime Player for now, I guess.

'cause when it rains, you know it pours.
QUOTE Thanks
Meyvn

 
Meyvn's Avatar
 
Member Since: Nov 24, 2004
Posts: 726
Meyvn will become famous soon enough
Mac Specs: Black Colorware PowerBook 1.67 GHz G4, 2 GB DDR2, 100GB 7200 RPM

Meyvn is offline
Turns out the weird combination of Monolingual, the 10.6.3 update, and Flip4Mac being installed is what killed it; uninstalling and reinstalling Flip4Mac fixed the problem. Just in case anyone else was having a similar one.

'cause when it rains, you know it pours.
QUOTE Thanks
kristin

 
Member Since: Mar 31, 2010
Posts: 1
kristin is on a distinguished road

kristin is offline
THANK YOU! I would have never thought of this. I was experiencing the same problem, tried to uninstall/reinstall, but to no avail. Many thanks!
QUOTE Thanks
Applefrien

 
Member Since: Jun 21, 2009
Posts: 1
Applefrien is on a distinguished road

Applefrien is offline
Thank you, Meyvn! You solved a problem that had been driving me nuts for most of the day. I also thought that my use of Monlingual was the cause of the problem, but the deletion of Flip4Mac solved the problem. Thanks again!
QUOTE Thanks
Soulsurvivorla

 
Member Since: Apr 12, 2010
Posts: 1
Soulsurvivorla is on a distinguished road

Soulsurvivorla is offline
Thanks Mevyn. That totally worked. The cause was definitely my removal of architectures via Monolingual, which is also causing Entourage to crash. One down and one to go.
QUOTE Thanks
dimisdoc

 
Member Since: Jun 07, 2010
Posts: 1
dimisdoc is on a distinguished road

dimisdoc is offline
Mevyn I love you!

same problem here, after installing Monolingual and running all three options (languages, architecture and I dont remember), itunes and DiskWarrior would not run.

After removing Monolingual and Flip4Mac and reinstalling Flip4Mac all came back to normal
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 38,992
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
To all concerned:

There have been numerous posts regarding Monolingual and its negative effect on some applications. The above thread is just another example of why you should not use it. The amount of space that Monolingual saves by removing languages and architecture may at the most amount to a few GBs and with today's large hard drives, that's nothing.

Regards.
QUOTE Thanks
andym

 
Member Since: Jul 02, 2010
Posts: 1
andym is on a distinguished road

andym is offline
Hi all, first post here!

I'm experiencing exactly the same problem - Itunes just crashes when I launch it.

I tried the solution suggested here (deleting Flip4Mac), but it hasn't helped any.

I'm running 10.6.3 and the latest version of Itunes.

(Rolled back from 10.6.4 following issues with my NvIDIA card)

Any advice gratefully received, thanks in advance.
QUOTE Thanks

Post Reply New Thread Subscribe


« Lit Reader for Mac? | PSU Webmail to Mac Mail »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Loathing iTunes. Will an Applescript fix this problem ? Doug b OS X - Apps and Games 11 07-26-2008 01:58 PM
Starbucks planning 50 million song giveaway for iTunes launch kaidomac Apple Rumors and Reports 0 09-24-2007 10:03 AM
Apple launches iTunes Plus MacHeadCase Apple Rumors and Reports 16 06-04-2007 01:41 PM
iTunes won't launch on XP SP2 voided3 Running Windows (or anything else) on your Mac 2 05-31-2007 11:26 AM
iTunes 7 - crashes when playing video, no video sound ndm13 iPod Hardware and Accessories 2 09-19-2006 12:53 PM

All times are GMT -4. The time now is 10:53 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?