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  1. #1


    Member Since
    Mar 20, 2010
    Posts
    1
    Unhappy Illustrator CS4 just doesn't open all of a sudden in Snow Leopard 10.6.2.
    Hi All!

    I had been using illustrator/photoshop/indesign a lot! everything was working fine till 2 days back!
    now all of a sudden, illustrator has stopped working! everything else is working fine!
    I tried uninstalling the all the adobe applications completely (including the preferences were cleaned off!) and did a fresh installation, yet no success!


    Following is the data that had been collected from the report from the crash:

    Process: Adobe Illustrator [1493]
    Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: com.adobe.illustrator
    Version: 367 (14.0.0)
    Code Type: X86 (Native)
    Parent Process: launchd [100]

    Date/Time: 2010-03-20 12:12:48.813 +0600
    OS Version: Mac OS X 10.6.2 (10C540)
    Report Version: 6

    Interval Since Last Report: 3754415 sec
    Crashes Since Last Report: 137
    Per-App Interval Since Last Report: 1331641 sec
    Per-App Crashes Since Last Report: 31
    Anonymous UUID: C9EB6435-7F03-4713-B18F-B7022E6451EE

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 AdobePDFL 0x024104cd ASrealloc + 737
    1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
    2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
    3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
    4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
    5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
    6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
    7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
    8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
    9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
    10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
    11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
    12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
    13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
    14 ...lustrator.plugins.PDF Suite 0x1b9fe096 PluginMain + 163654
    15 ...lustrator.plugins.PDF Suite 0x1b9fdb61 PluginMain + 162321
    16 ...lustrator.plugins.PDF Suite 0x1b9fe0f2 PluginMain + 163746
    17 ...lustrator.plugins.PDF Suite 0x1b9dc872 PluginMain + 26402
    18 ...lustrator.plugins.PDF Suite 0x1b9dcc7b PluginMain + 27435
    19 ...lustrator.plugins.PDF Suite 0x1b9d61f3 PluginMain + 163
    20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
    21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
    22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
    23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
    24 com.adobe.illustrator 0x001674af 0x1000 + 1467567
    25 com.adobe.illustrator 0x00587887 0x1000 + 5793927
    26 com.adobe.illustrator 0x0054df6e 0x1000 + 5558126
    27 com.adobe.illustrator 0x00167bd1 0x1000 + 1469393
    28 com.adobe.illustrator 0x00169169 0x1000 + 1474921
    29 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
    30 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
    31 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
    32 com.adobe.illustrator 0x0004210a 0x1000 + 266506
    33 com.adobe.illustrator 0x000d840b 0x1000 + 881675
    34 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
    35 com.adobe.illustrator 0x00003672 0x1000 + 9842
    36 com.adobe.illustrator 0x00003599 0x1000 + 9625

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x94f4a0ea kevent + 10
    1 libSystem.B.dylib 0x94f4a804 _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x94f49cc3 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x94f49a68 _dispatch_worker_thread2 + 234
    4 libSystem.B.dylib 0x94f494f1 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x94f49336 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x94f23922 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x94f5145c _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x94f9a503 pthread_cond_wait + 48
    3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
    4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService:CDThreadWorker(_AMTThreadedPCDService*) + 115
    5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
    6 libSystem.B.dylib 0x94f50fbd _pthread_start + 345
    7 libSystem.B.dylib 0x94f50e42 thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x94f2393a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x94f51445 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x94f80028 pthread_cond_timedwait_relative_np + 47
    3 ...ple.CoreServices.CarbonCore 0x9756e235 TSWaitOnConditionTimedRelative + 242
    4 ...ple.CoreServices.CarbonCore 0x9756df73 TSWaitOnSemaphoreCommon + 511
    5 ...ple.CoreServices.CarbonCore 0x9759216b TimerThread + 97
    6 libSystem.B.dylib 0x94f50fbd _pthread_start + 345
    7 libSystem.B.dylib 0x94f50e42 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x94f51806 __semwait_signal + 10
    1 libSystem.B.dylib 0x94f514c2 _pthread_cond_wait + 1191
    2 libSystem.B.dylib 0x94f53158 pthread_cond_wait$UNIX2003 + 73
    3 ...ple.CoreServices.CarbonCore 0x9758287a TSWaitOnCondition + 126
    4 ...ple.CoreServices.CarbonCore 0x9756e20d TSWaitOnConditionTimedRelative + 202
    5 ...ple.CoreServices.CarbonCore 0x97569b33 MPWaitOnQueue + 250
    6 AdobeACE 0x0130a38d 0x12d9000 + 201613
    7 AdobeACE 0x01309d85 0x12d9000 + 200069
    8 ...ple.CoreServices.CarbonCore 0x9754d7ae PrivateMPEntryPoint + 68
    9 libSystem.B.dylib 0x94f50fbd _pthread_start + 345
    10 libSystem.B.dylib 0x94f50e42 thread_start + 34

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x00000008 edx: 0xbfffe7be
    edi: 0xffffff4a esi: 0x00000119 ebp: 0xbfffe768 esp: 0xbfffe750
    ss: 0x0000001f efl: 0x00010286 eip: 0x024104cd cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0xffffff5a

  2. #2

    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,430
    Specs:
    21" iMac 2.9Ghz 16GB RAM - 10.11.3, iPhone6s & iPad Air 2 - iOS 9.2.1, ATV 4Th Gen tvOS, ATV3
    Mate welcome and hope we can help you out here. Had a look but really dont understand the crash report. If this has just suddenly happened the 1st thing i would look at doing is repairing permissions. Something might have just been corrupted and if so this should fix it up.

    Applications~Utilities~Disk Utility and in the left column choose your HD then down to Repair Disk Permissions
    Once you have done that, log out then back in and see if the problem exists. If so your next bet would be do the same thing, but booting off your Install disk whilst holding down the 'c' key, then choose language then at the installer window click Utilities and run through the repair procedure again.

    Post back if we still have issues

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  3. #3


    Member Since
    Mar 15, 2007
    Posts
    161
    Specs:
    17" MacBook Pro, 2.33GHz C2D, 2GB RAM
    Judging from the crash report, a memory allocation failed with an attempt to access an invalid memory address, and from the call stack it appears this may have been during the loading of some sort of "Adobe PDF Suite" plugin for Illustrator. If that's a plugin you can disable (I wouldn't know ... I've never used Illustrator), you might try temporarily disabling it to see if Illustrator will load without it.

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