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OS X - Apps and Games Discussion of applications and games available for Mac OS X.

Setting up new business and need a database program....


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YITM

 
Member Since: Feb 17, 2010
Location: South London, United Kingdom
Posts: 2
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Mac Specs: MBP 2.4Ghz Dual Core Intel, 2GB RAM.

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Hi there,

I'm a newbie (so a big hello to everyone). I'm from the UK and am in the process of setting up a new business doing IT support. Its something I've done for a long time on the side line and now the time has come to begin properly.

However, I'm stuck with how to proceed with something simple. I need to keep track of my customers, support issues when I'm at home, so I have a secure database of their setups but also need access to it when I'm out and about. I.e. what is Mr Smith's router password I setup for him 6mths ago...

Carrying around a laptop etc is fine, but I was thinking if I can find a program I can store on a server/my MacBook back at home and sync it with my IPhone when I'm out then I'd be a strong position.

I've looked at Bento but not sure its the program for me... any other bright ideas would be appreciated?!

Many thanks,

YITM.
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Nethfel

 
Member Since: Feb 25, 2009
Posts: 2,109
Nethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of light
Mac Specs: Late 2013 rMBP, i7, 750m gpu, OSX versions 10.9.3, 10.10

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You can look at a web solution to your problem - say creating a webserver (using SSL) at work that hosts OCS NG (inventory control) and GLPI (help desk) you can use an app to run to collect information about your clients computer (software, hardware, etc. - normally the software runs all the time, but you can run it once to get an inventory) store it in the OCS database (that interfaces with GLPI) then use GLPI to log issues and repairs and other notes. Since it's web based, and as far as I remember - all server side scripting - it should display on the iphone web browser.

Just a thought

My Macs: Late 2013 rMBP w/ 750m; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Debian as a server; Apple TV (1080p version)
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YITM

 
Member Since: Feb 17, 2010
Location: South London, United Kingdom
Posts: 2
YITM is on a distinguished road
Mac Specs: MBP 2.4Ghz Dual Core Intel, 2GB RAM.

YITM is offline
Thank you Nethfel. That is a sound idea... as we do web design/hosting it shouldn't be too challenging and you're right - I could access the content from my web browser on the iPhone, and I guess, from home too. Takes away the home IT network requirement too. Good thinking, I like it. Cheers.
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Nethfel

 
Member Since: Feb 25, 2009
Posts: 2,109
Nethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of lightNethfel is a glorious beacon of light
Mac Specs: Late 2013 rMBP, i7, 750m gpu, OSX versions 10.9.3, 10.10

Nethfel is offline
Well, good luck - hopefully it'll fit your needs nicely. I set it up and use it at work - makes it a lot easier to track all of the systems.

My Macs: Late 2013 rMBP w/ 750m; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Debian as a server; Apple TV (1080p version)
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