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OS X - Apps and Games Discussion of applications and games available for Mac OS X.

HELP "microsoft word has encountered a problem and needs to close"


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knabel

 
Member Since: Jan 05, 2010
Posts: 2
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I've been having a continual problem with my Mac OS X: In the last few days I've been trying to open Microsoft Word (either by opening the app or by opening word docs) and it starts to open, suddenly quits, and shows me this message:

"Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience."
Then, I click the box where it says "recover my work and restart Microsoft Word" but the exact same thing happens. I've reported the problem, but nothing is working.

Here's what I get when I go to more information-- (PLEASE CAN ANYONE HELP)


Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-01-05 22:50:36 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.3.091001
Crashed Module Name: CoreFoundation
Crashed Module Version: unknown
Crashed Module Offset: 0x00075354
Blame Module Name: CoreFoundation
Blame Module Version: unknown
Blame Module Offset: 0x00075354
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x96963354 in .objc_class_name___NSCFSet + 0x96818414 (CoreFoundation + 0x00075354)
# 2 0x01746423 in _McpRegisterOPImageReader + 0x000005F1 (MicrosoftComponentPlugin + 0x0015e423)
# 3 0x017476a3 in _McpRegisterOPImageReader + 0x00001871 (MicrosoftComponentPlugin + 0x0015f6a3)



Thread 1:

# 1 0x950073a6 in _signgam + 0x94E60482 (libSystem.B.dylib + 0x000013a6)

Operating System Information
Operating System: Mac OS X 10.5.8 (Build 9L31a)
CPU: Intel Core Duo, Number: 2, Speed: 1800 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1058
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: E8F7E495-33E6-4068-B05D-516090199141
Time from launch: 0 hours, 0 minutes, 4 seconds
Total errors on this client: 20
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hughvane

 
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Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,263
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Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

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Trash the MS Word preference for starters. It's found at User > Library > Preferences > com.microsoft.Word.plist. Then, a) reboot your computer and b) try reopening MS Word app (not any saved docs).

If that hasn't restored MS Word function, try the repair permissions process, preferably using Onyx http://www.titanium.free.fr/pgs2/english/download.html.

Do you have the MS Office install disks? If so, try a reinstallation, but FIRST, you must uninstall, using the application bundled in the MS Office (Remove Office).

Keep us posted as to progress (or otherwise).

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
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knabel

 
Member Since: Jan 05, 2010
Posts: 2
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knabel is offline
I went to delete the com. as you said, but it wasn't listed in that folder. I also went to that website, but it said it was no longer available. And I do not have the install disks...
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hughvane

 
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Member Since: May 18, 2008
Location: Banks Peninsula, New Zealand
Posts: 3,263
hughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nicehughvane is just really nice
Mac Specs: MacMini 2.4, 4 Gb, OS 10.9 and 10.6; MacBook 2.4, 2 Gb, OS 10.6.8

hughvane is offline
Did you at some stage try to delete MS Word? This topic has arisen before, ie. "MSW is not working as it should, therefore I'll delete it".

Sorry about that defunct link, there was an issue with it a month or two back, I'm using a different computer at present (see my sig), and the correct one is on my eMac. Try a Google search for Onyx instead.

ABCDEFGHIJKLMNOPQRSTUVWXYZ
Please post your Mac (or other) specs and MacOS version in your post, your profile or your signature. It helps us to help you better.

I'm leaving now to go and find myself. If I should return before I get back, please ask me to wait.
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Collin Bl

 
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Member Since: Apr 07, 2009
Location: Napier NZ
Posts: 3,282
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Mac Specs: 27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S

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Its here: Download OnyX for Mac - OS X maintenance & optimization tool. MacUpdate Mac Software Downloads
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