iTunes Has Stopped Working

fatalboot · fatalboot #1 (**permalink**)

01-03-2010, 01:29 AM

Hello all!

I have just recently purchased a new Macbook Pro (Snow Leopard 10.5.8/Intel) and have been learning how to find my way around it. I have hit an issue though with iTunes not working.

I have researched what I could about it but nothing I've tried works; removed iTunes and reinstalled, downloading the latest version and reinstalling, and reset the file permissions.

What is happening is that when either launched from the dock (?) or within the application folder, the iTunes icon bounces up and down approx 4 times then my system stops responding an is useless for about 5 minutes. In this period, you can't 'Quit Process' (no matter what you try and push, the coloured 'pinwheel' spins).

Hopefully there is some mac guru out there that can help.

Regards,

Matt

lifeisabeach · lifeisabeach #2 (**permalink**)

01-03-2010, 06:23 PM

One thing to try is deleting the preference file, named com.apple.iTunes. You'll find it in ~/Library/Preferences/

Also... just exactly how did you remove and reinstall iTunes? Are you SURE you have the correct version of iTunes for your OS? You say you have Snow Leopard, then say you have 10.5.8. 10.5.x is NOT Snow Leopard. It is simply Leopard. Snow Leopard is 10.6.x.

lifeisabeach #2 (permalink)
Member Since: Sep 30, 2007 Location: Wilmington, NC Posts: 5,787 Mac Specs: iMac i3 (mid-2010) + OS 10.8; TV 2; iPhone 4S; iPad 1	01-03-2010, 06:23 PM One thing to try is deleting the preference file, named com.apple.iTunes. You'll find it in ~/Library/Preferences/ Also... just exactly how did you remove and reinstall iTunes? Are you SURE you have the correct version of iTunes for your OS? You say you have Snow Leopard, then say you have 10.5.8. 10.5.x is NOT Snow Leopard. It is simply Leopard. Snow Leopard is 10.6.x. Standing request for all troubleshooting: Please provide your Mac model/year and OS version. Also advise us if you have used or installed any antivirus, security, or "cleaning" software on your Mac. If you have installed MacKeeper in particular, you are hereby advised to uninstall it. --------- If all else fails to fix your problem, read this tip.
	QUOTE Thanks

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fatalboot #1 (permalink)
Member Since: Jan 03, 2010 Posts: 1	01-03-2010, 01:29 AM Hello all! I have just recently purchased a new Macbook Pro (Snow Leopard 10.5.8/Intel) and have been learning how to find my way around it. I have hit an issue though with iTunes not working. I have researched what I could about it but nothing I've tried works; removed iTunes and reinstalled, downloading the latest version and reinstalling, and reset the file permissions. What is happening is that when either launched from the dock (?) or within the application folder, the iTunes icon bounces up and down approx 4 times then my system stops responding an is useless for about 5 minutes. In this period, you can't 'Quit Process' (no matter what you try and push, the coloured 'pinwheel' spins). Hopefully there is some mac guru out there that can help. Regards, Matt
	QUOTE Thanks

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