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  1. #1

    bobtomay's Avatar
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    Mail - Recovered Messages or gmail will not sync
    Hope this will save someone else a headache.

    I made the mistake of attaching a 120MB file to an outgoing email using my gmail account in Mail. Of course, it popped up a message telling me the max file size was 34MB. Ok, silly me.

    But that wasn't the end of it. For the last three days, Mail has run with a spinning ball on gmail in it's attempt to send that message. No other messages could be sent or received thru the gmail account. And the network showed 225kb data sent continuously.

    I couldn't delete the message either. The message was not located in drafts or sent items. Spotlight couldn't find it either. Not even with all hidden files shown.

    Meanwhile, it placed that email in a new folder called Recovered Messages no less than 40-50 times a day. Hadn't had time to mess with it until tonight.

    After a search through the Mail folder, found the key location.
    Delete everything in the following folder:
    ~/Library/Mail/IMAP-email@gmail.com/.offlinecache

    edit: replace "email" with your gmail name

    See Post # 30 for a step by step walkthrough provided by Erudite.Warrior
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  2. #2


    Member Since
    Nov 30, 2009
    Posts
    1
    Thanks
    I did the exact same thing. I noticed because I don't have that much space left on my laptop hard drive, so I kept running out of space. I found the emails it kept generating myself, but it would have taken me a while to find the .offlinecache folder.
    Thank you very much for posting this.

  3. #3


    Member Since
    Feb 21, 2010
    Posts
    1
    thank you
    Thank you very much indeed for posting this. We had exactly the same problem, went up all the blind alleys you did and then went to MacForums. We sorted it in minutes after finding the instructions you so generously posted.

    Gillian

  4. #4

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
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    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Glad to see it's helping a few others.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5


    Member Since
    Apr 22, 2010
    Posts
    1
    i am having the EXACT same problem, except I cannot find the .offlinecache file ANYWHERE!! i tried looking in the file path you said it would be in, but it is not there. I also tried searching in spotlight for it and nothing..

    please help this is crippling my mail client and my internet :/

    any help is GREATLY appreciated, thanks

  6. #6

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
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    26,485
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    ~ means your home folder, so you'll look in MacIntosh HD / Users / your user / Library ...

    Not at my Mac now, but that may be a hidden file also. If it is, you'll also have to show hidden files.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  7. #7


    Member Since
    May 24, 2010
    Posts
    2
    please help
    I'm having exactly this issue... only I can't find .offlinecache in the folder:
    ~/Library/Mail/IMAP-email@gmail.com/

    I'm not sure how to "show all"... It seems they are all there... I can't receive any new mail and my computer is very slow because of this..

    Thank you!

  8. #8

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
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    26,485
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    .offlinecache is a hidden folder

    You will have to show hidden folders to see it.

    I use Onyx to do that and several of the other common utilities have the ability to do this.
    You can also use the terminal - copy and paste the following into terminal

    Code:
    defaults write com.apple.Finder AppleShowAllFiles YES
    When you are done - put in the same and just change YES to NO
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  9. #9


    Member Since
    May 24, 2010
    Posts
    2
    thanks!
    Thanks for the quick reply!

    I fixed my problem another way, I simply removed my account from mail and went in and deleted the folder for the account as well... it's still updating all of my emails from gmail, but that seems to have done the trick!

  10. #10


    Member Since
    Sep 02, 2010
    Location
    Slovakia
    Posts
    3
    recovered messages
    Hi,

    I'm so sorry, but I am a big beginner with Mac

    I've got the same issue as written and can't find hidden folders as well,
    I've also tried to copy&paste to terminal but nothing happend

    could you please help me little bit more

    I try to download onyx but not sure what exact things mark to delete.

    Many many thanks in advance

    Jeana


    Quote Originally Posted by bobtomay View Post
    .offlinecache is a hidden folder

    You will have to show hidden folders to see it.

    I use Onyx to do that and several of the other common utilities have the ability to do this.
    You can also use the terminal - copy and paste the following into terminal

    Code:
    defaults write com.apple.Finder AppleShowAllFiles YES
    When you are done - put in the same and just change YES to NO

  11. #11

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
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    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    Did you open Finder after you pasted the above into terminal and browse to the specified location to look for the files?
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  12. #12


    Member Since
    Sep 02, 2010
    Location
    Slovakia
    Posts
    3
    yes I did and there's nothing new

  13. #13


    Member Since
    Feb 09, 2004
    Posts
    63
    Log in and out, it should show it. Then, turn it back off by changing the last word to "NO". Then log in and log out. After that, it may take a while for gmail to recognize that you're not going over bandwidth

  14. #14


    Member Since
    Sep 02, 2010
    Location
    Slovakia
    Posts
    3
    Thumbs up
    Thank you very much, issue is solved
    My husband has solved it according my instuctions from this forum

  15. #15


    Member Since
    Sep 25, 2009
    Location
    Kiev, Ukraine
    Posts
    3
    Thumbs up
    Thank you very much bobtomay!! I was in panic, and was told to use the web interface :S
    I tried everything for the last 2 hours, and then googled (had to do it in the first place!)
    THank you very much once again,

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