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Unable to watch DVDs


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ojosdelangel

 
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Hi,

We just rec'd our iMac the other day and I find that I am unable to watch dvd's (purchased ones) without it skipping/lagging and then just freezing. With the DVD Player App, it gave me Error 69902. I also have downloaded and tried the VLC and that too was unsuccessful.

I was watching this specific dvd on our PC without any problems. Does anyone have any insight to this? Is it the streaming level or something? I spend a LOT of time infront of my computer and love to watch something while I work so this now silent environment is makin' me nuts!

Please help!

~Natalie
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vansmith

 
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From what I have read, this occurs frequently with DVDs that are burned copies. Are you trying to play a burned copy?

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chscag

 
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If you're unable to watch purchased DVDs on a brand new iMac, it's time to take the machine in to Apple and have them look at it. Since it's new, they will repair or replace it under warranty.

Regards.
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ojosdelangel

 
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VanSmith: nope, they are not burned ones.

chscag: Take it back, really?
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ojosdelangel

 
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btw: Dvd Player app, did play them, but it skipped, then froze and then gave me that error.
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ojosdelangel

 
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Oh and I have loaded software through this drive, so would it really be faulty if other discs are able to work?
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What software did you load through the drive? Was it on a CD or DVD? It sounds like the drive itself is defective or intermittently faulty. Sometimes a drive that has problems works OK with CDs but not DVDs. (DVD media requires more optical power than CD media.)

I still think you should have Apple look at it. Your machine is under warranty, why not have them trouble shoot it rather than doing it yourself?

Regards.
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