08-31-2009, 07:13 PM

Powerpoint Hangs - All office 2004 programs work.

Any ideas folks? I've deleted all .plist files and everything Microsoft I can find other than the folder in the applications directory. Cold reboot and the whole shebang. I have a backup from CarbonCopyCloner from just before I did the upgrade and if I boot from that drive Powerpoint works works. I dragged the Office folder from the applications directory on the backup disk onto the applications folder on my internal drive so those files are the same.

It doesn't seem to want to make a 'proper' .plist file, either.

com.microsoft.PowerPoint.prefs.plist:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
	<key>First Run\First Run\Run already</key>
	<integer>1</integer>
</dict>
</plist>

Hang Report:

Date/Time: 2009-08-31 18:19:16 -0400
OS Version: 10.6 (Build 10A432)
Architecture: x86_64
Report Version: 6

Command: Microsoft PowerPoint
Path: /Applications/Microsoft Office 2004/Microsoft PowerPoint
Rosetta: Yes
Version: ??? (???)
Parent: launchd [140]

PID: 322
Event: hang
Duration: 3.55s (sampling started after 2 seconds)
Steps: 16 (100ms sampling interval)

Pageins: 6
Pageouts: 0

Process: Microsoft PowerPoint [322]
Path: /Applications/Microsoft Office 2004/Microsoft PowerPoint
Rosetta: Yes
UID: 501

I have a lot of apps on my Mac. I didn't do a 'clean' install. I did specify Rosetta in the install options. But - Everything else I have tried (all my 'major' programs) work and the other office apps work.

Any ideas appreciated!

08-31-2009, 07:59 PM

BTW - It hangs at the "Project Gallery - New" screen. Beachball, and even after 45 minutes it's still hanging. I just finally force quit it.

08-10-2010, 10:05 AM

Hi,

Did you ever get resolution for this problem? I am also experiencing it. I delelted prefs, repaired permissions, and even created a different user account to test with. It does the same thing every time.

Thanks,
Rich

08-10-2010, 03:05 PM

Have you installed "Monolingual" or any other application which removes languages and or PPC code?

Regards.

08-10-2010, 04:41 PM

A coworked of mine found the solution to this problem elsewhere on the internet!

Go to Applications > Microsoft Office 2004 > Office > Type Libraries.

Remove the PowerPoint 11 Type Library file.

Problem solved. If there are any negative consequences to this, I haven't found out yet, so I wouldn't delete the file...


Rich

08-10-2010, 04:48 PM

Removing PDFMakerLib from the Applications > Microsoft Office 2004 > Office folder also does the trick!

11-11-2010, 08:37 PM

Rich,

I want to thank you for the good advice:

"Go to Applications > Microsoft Office 2004 > Office > Type Libraries.

Remove the PowerPoint 11 Type Library file."

It solved my problem with PPT start-up with OSX 10.6.5.

kwebb

01-22-2012, 10:42 PM

I have not ever been able to use powerpoint, until I found this article about removing the library file! THANK YOU, THANK YOU!