07-08-2009, 11:47 AM

Recently, Safari on my MacBook has not been working.

Ill try and open it, but nothing happens. It immediately locks up and I have to force quit.

I have tried searching everywhere on the internet and they all say to go into the Library/Preferences/xxxx.plist and delete the xxxx.plist file.

My problem is that I do not have that file. I have never deleted it before and there are no files that even have safari in them.

I've tried updating, re-installing, making a new user and nothing works. What am I to do?

Thanks

07-08-2009, 12:27 PM

More than likely you are looking in the wrong Library folder.

It is not in MacIntosh HD / Library.

It will be in Users / Your User / Library.


And by making a new user - am "assuming" that you mean you created a new user account in System Preferences / Accounts and then logged into that user and it still would not work?

07-08-2009, 01:41 PM

Originally Posted by bobtomay

More than likely you are looking in the wrong Library folder.

It is not in MacIntosh HD / Library.

It will be in Users / Your User / Library.

I was looking in the wrong folder. I found it in the location that you gave, and moved it, but Safari still crashes.

Originally Posted by bobtomay

And by making a new user - am "assuming" that you mean you created a new user account in System Preferences / Accounts and then logged into that user and it still would not work?

Correct

09-30-2009, 11:14 PM

So this problem is still going on months later. I have tried uninstalling and reinstalling Safari, deleting the plist, updated the computer, everything.

Here is the problem report that Safari came up with after a resent crash...

Process: Safari [296]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 4.0.3 (5531.9)
Build Info: WebBrowser-55310900~1
Code Type: X86 (Native)
Parent Process: launchd [69]

Interval Since Last Report: 139747 sec
Crashes Since Last Report: 65
Per-App Interval Since Last Report: 689 sec
Per-App Crashes Since Last Report: 15

Date/Time: 2009-09-30 23:04:43.877 -0400
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Anonymous UUID: 7AC65D25-D460-4DC9-A6C2-A1EE3F5C73BB

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030403896
Crashed Thread: 0

Thread 0 Crashed:
0 libobjc.A.dylib 0x9613f688 objc_msgSend + 24
1 com.apple.Safari 0x0001617b 0x1000 + 86395
2 com.apple.AppKit 0x93b5d1f8 -[NSTabView removeTabViewItem:] + 695
3 com.apple.Safari 0x000104ba 0x1000 + 62650
4 com.apple.AppKit 0x93aa7606 -[NSWindowController _windowDidLoad] + 525
5 com.apple.Safari 0x000102ad 0x1000 + 62125
6 com.apple.AppKit 0x93a45662 -[NSWindowController window] + 126
7 com.apple.Safari 0x0000e494 0x1000 + 54420
8 com.apple.AppKit 0x93a454a5 -[NSDocument showWindows] + 117
9 com.apple.Safari 0x0000e393 0x1000 + 54163
10 com.apple.Safari 0x0000d3d4 0x1000 + 50132
11 com.apple.Safari 0x0000ce9c 0x1000 + 48796
12 com.apple.Safari 0x0000c8d9 0x1000 + 47321
13 com.apple.Safari 0x0000c842 0x1000 + 47170
14 com.apple.Safari 0x0000c7d4 0x1000 + 47060
15 com.apple.Safari 0x0000c773 0x1000 + 46963
16 com.apple.Safari 0x0000c655 0x1000 + 46677
17 com.apple.Safari 0x0000c577 0x1000 + 46455
18 com.apple.Safari 0x0000c558 0x1000 + 46424
19 com.apple.AppKit 0x93a430ce -[NSApplication _doOpenUntitled] + 418
20 com.apple.AppKit 0x93a427ed -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 238
21 com.apple.AppKit 0x93a42014 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98
22 com.apple.Safari 0x001510da 0x1000 + 1376474
23 com.apple.Foundation 0x900c6a9f -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655
24 com.apple.Foundation 0x900c67af _NSAppleEventManagerGenericHandler + 223
25 com.apple.AE 0x939d1648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
26 com.apple.AE 0x939d157e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
27 com.apple.AE 0x939d1425 aeProcessAppleEvent + 177
28 com.apple.HIToolbox 0x920ed981 AEProcessAppleEvent + 38
29 com.apple.AppKit 0x93a3f8e9 _DPSNextEvent + 1189
30 com.apple.AppKit 0x93a3ef88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.Safari 0x0000c303 0x1000 + 45827
32 com.apple.AppKit 0x93a37f9f -[NSApplication run] + 795
33 com.apple.AppKit 0x93a051d8 NSApplicationMain + 574
34 com.apple.Safari 0x00002c92 0x1000 + 7314

Thread 1:
0 libSystem.B.dylib 0x9137446e __semwait_signal + 10
1 libSystem.B.dylib 0x9139edcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.WebCore 0x9277ad84 WebCore::IconDatabase::syncThreadMainLoop() + 260
3 com.apple.WebCore 0x92776bb9 WebCore::IconDatabase::iconDatabaseSyncThread() + 185
4 libSystem.B.dylib 0x9139e155 _pthread_start + 321
5 libSystem.B.dylib 0x9139e012 thread_start + 34

Thread 2:
0 libSystem.B.dylib 0x9136d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x91374a7c mach_msg + 72
2 com.apple.CoreFoundation 0x9740be7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x9740caa8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x91dda264 CFURLCacheWorkerThread(void*) + 388
5 libSystem.B.dylib 0x9139e155 _pthread_start + 321
6 libSystem.B.dylib 0x9139e012 thread_start + 34

Thread 3:
0 libSystem.B.dylib 0x9139d9c6 kevent + 10
1 libSystem.B.dylib 0x9139e155 _pthread_start + 321
2 libSystem.B.dylib 0x9139e012 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0022b4c0 ebx: 0x003a6e70 ecx: 0x00252aee edx: 0x30403876
edi: 0x003a32a0 esi: 0x003a6e70 ebp: 0xbfffea78 esp: 0xbfffea48
ss: 0x0000001f efl: 0x00010206 eip: 0x9613f688 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x30403896





Thanks if that helps

10-01-2009, 08:36 AM

In the original post, you mentioned reinstalling. I assume you mean reinstalling Safari. Have you tried reinstalling the entire OS? Do you have access to an Apple Store where you can get hands-on help?