Results 1 to 5 of 5
  1. #1

    riverteeth's Avatar
    Member Since
    Dec 13, 2007
    Location
    Taipei
    Posts
    125
    Specs:
    Macbook Pro 15" (early 2008, pre-unibody), 2.4GHz Core 2 Duo, 4GB RAM.
    Encoding issues with Word 2008
    Today I experienced my first compatibility problem between mac and windows that I can't easily figure out. I sent someone a word (.doc '97-2004) doc created on my mac, and they say that when they try to open it on their pc, they can't because of an "encoding" problem. I moved the doc from my OS X environment to XP via VMWare and "saved as" a new document, without changing any settings. I sent this new document from windows, and the recipient could open it without problem. I use office 2008 on my mac, and office 2007 on XP (Chinese version of both, don't know if that makes any difference), and I notice that there seem to be a lot more preferences related to saving on the XP version, including choosing what encoding to use.

    The document in question included both English and French characters.

    I thought I understoon encoding as far as email goes, but I don't really understand this problem. Can someone who's had a similar problem put this in simple terms for me, or direct me to a site with a more detailed explaination? Thanks!
    "The past is not dead. In fact, it's not even past." -William Faulkner

  2. #2


    Member Since
    Mar 30, 2004
    Location
    USA
    Posts
    4,744
    Specs:
    12" Apple PowerBook G4 (1.5GHz)
    Did you send this by email? Check the attachment formatting settings in your email client.

  3. #3

    riverteeth's Avatar
    Member Since
    Dec 13, 2007
    Location
    Taipei
    Posts
    125
    Specs:
    Macbook Pro 15" (early 2008, pre-unibody), 2.4GHz Core 2 Duo, 4GB RAM.
    Yea, I did send it by email. But I can't understand why my email client, mail.app, would re-encode the document (a .doc file). And I can't find any "attachment formatting settings" under preferences.
    "The past is not dead. In fact, it's not even past." -William Faulkner

  4. #4

    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,465
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '14 1.8 i7 8GB 10.11; 21" iMac '13 2.9 i5 8GB 10.11; 6S
    I'd verify the first one was not a .docx file rather than .doc and you ran into someone that has not installed the converter into their old version of Office yet.

    If this is a friend that you can run a test with and have them report back to you their findings - think I'd go into 2008 with the same file, do a save as Test1 in the old format, import that one into 2007 and save as Test2, then send them both. It's possible it was some glitch in the file upload/download and it became corrupted. Happens extremely rarely in my experience, but I have seen it.

    edit: I'd do what tech suggests below first
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5


    Member Since
    Mar 30, 2004
    Location
    USA
    Posts
    4,744
    Specs:
    12" Apple PowerBook G4 (1.5GHz)
    Quote Originally Posted by riverteeth View Post
    Yea, I did send it by email. But I can't understand why my email client, mail.app, would re-encode the document (a .doc file).
    Macintosh mail clients will often re-encode files to preserve Macintosh metadata when they're sent to other Mac users, unless you tell them not to.
    And I can't find any "attachment formatting settings" under preferences.
    In Mail, for some reason, the setting is under
    Edit > Attachments > Always Send Windows Friendly Attachments.

    Mail Help has more information

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. compatibility issues between Mac Word and MS Word on boss' PC
    By mamaglee in forum Running Windows (or anything else) on your Mac
    Replies: 8
    Last Post: 08-01-2012, 11:30 PM
  2. Default word tables - word 2008
    By sarahheath01 in forum OS X - Apps and Games
    Replies: 0
    Last Post: 06-15-2012, 01:10 AM
  3. Encoding issues with Handbreak
    By Radidas in forum Movies and Video
    Replies: 0
    Last Post: 10-11-2010, 12:39 AM
  4. No delete entire word to right of cursor in MS Word 2008?
    By dorseye in forum OS X - Apps and Games
    Replies: 2
    Last Post: 01-26-2010, 03:55 PM
  5. Medialink PS3 issues... anyone know good encoding settings?
    By aeiou in forum OS X - Apps and Games
    Replies: 2
    Last Post: 12-31-2008, 06:11 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •