MacBook - photoshop wont work on macbook

snadge · snadge #1 (**permalink**)

02-11-2009, 03:23 PM

can anyone help my uncle?

he has just bought a macbook laptop and he says he cant get photoshop CS3 or CS4 to install on it - he says it doesnt work on the latest version of Leopard OSX (which is probably incorrect)

can anyone advise him?

he mentioned installing an older OS but its not worth voiding the warranty is it just so photoshop works...

louishen · louishen #2 (**permalink**)

02-11-2009, 03:32 PM

What happens when he tries to install it

scathe · scathe #3 (**permalink**)

02-11-2009, 03:34 PM

Photoshop does work flawlessly under Leopard

maybe watch out that this is one of those apps that doesn't just drag-drop to applications, it has an installer

other then that, you'd have to be more specific as to what problems he has :-/

snadge · snadge #4 (**permalink**)

02-11-2009, 03:44 PM

he just says it doesnt appear to work/install and he blames it on the OS version saying its too new??? - i knew this was rubbish but iam not familiar with MACs at all so only trying to help him.... the MacBook is his daughters and she wants photoshop on it (though I believe its more for him to use it on the laptop)

he doesnt really know what he is doing and has never used a MAC before - he says summit about even the CS4 version trial download says the OS isnt the right one or summit like that - i will ask him again or get him to post on here

snadge · snadge #5 (**permalink**)

02-11-2009, 04:36 PM

also - according to Adobe site:
Mac OS X v10.4.11–10.5.4

his OS:
OSX 10-5-6 Leopard

so acording to that his OS doesnt work? which IS what he said.,...

i personally think it WILL work its just him unable to install it correctly and the req page hasnt been changed to reflect latest OS

louishen · louishen #6 (**permalink**)

02-11-2009, 04:58 PM

WE still need to know more about what happens during the install, I am running CS3 at work on 10.5.6 with no problems

snadge · snadge #7 (**permalink**)

02-11-2009, 05:30 PM

yeah this is CS4 and their site says upto 10.5.5 only for photoshop CS4.... and he cant download a trial in CS3....

when he tried to run installer it says "INCOMPATIBLE OS" or summit along those lines

bobtomay · bobtomay #8 (**permalink**)

02-11-2009, 05:34 PM

Sounds to me like he's downloading the Windows version of CS4 and not the Mac version. That's about the only way you're going to get an "Incompatible OS" message.

dtravis7 · dtravis7 #9 (**permalink**)

02-11-2009, 05:35 PM

These are the OSX versions of Adobe correct and not a Windows version?

If he has a new Mac you really can't go backwards in OS versions just for the record.

snadge · snadge #10 (**permalink**)

02-11-2009, 05:35 PM

no he has downloaded the MAC Trial version of CS4 and upon install it says summit along the lines of this OS is not compatible
also - according to Adobe site for CS4:
Mac OS X v10.4.11–10.5.4

his OS:
OSX 10-5-6 Leopard

i said the same thing about backwards compat - i think its a coding error in OS check

dtravis7 · dtravis7 #11 (**permalink**)

02-11-2009, 05:37 PM

10.5.6 will make no difference. If it did everyone here who updated OSX to 10.5.6 would have a broken photoshop.

Search in google for CS4 issues installing on 10.5.6. See if anything comes up. I doubt it.

snadge · snadge #12 (**permalink**)

02-11-2009, 05:39 PM

well ive said the same thing BUT he says it says that... ive not been to his house to be SURE he is using the right version etc - i trust he is and is doing ti right....

and he reflects that ALSO adobe site doesnt include his OS version for CS4 -

i think it could be a coding error in CS4 during the OS check - cos 10.5.6 doesnt fall into the range of compat OS then its auto-blocking it....

ive asked him to retry and to join this forum and post error message

snadge · snadge #13 (**permalink**)

02-11-2009, 05:44 PM

software icon saying this (CS4)version is not compatible with this
> operating system...

thats what it said a few weeks ago when he tried... i think the OS check is at fault and hasnt been coded to allow for back/compat - perhaps anyway

dtravis7 · dtravis7 #14 (**permalink**)

02-11-2009, 05:48 PM

He is downloading the Demo of CS4? I will grab it and try it here. All my machines are 10.5.6.

snadge · snadge #15 (**permalink**)

02-11-2009, 05:52 PM

thanks appreciate it

i THINK he may be trying Adobe Creative Suite CS4 but cant be sure - he was gunna try that originally but whether or not he tried just photoshop CS4 I dunno

louishen #2 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	02-11-2009, 03:32 PM What happens when he tries to install it Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

louishen #6 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,654 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	02-11-2009, 04:58 PM WE still need to know more about what happens during the install, I am running CS3 at work on 10.5.6 with no problems Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

bobtomay #8 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,815 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	02-11-2009, 05:34 PM Sounds to me like he's downloading the Windows version of CS4 and not the Mac version. That's about the only way you're going to get an "Incompatible OS" message. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
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dtravis7 #9 (permalink)
Member Since: Jan 04, 2005 Location: Modesto, Ca. Posts: 25,807 Mac Specs: iMac C2D Late 2007 20" with 10.8.3, Macbook Santa Rosa 4GB Ram OSX 10.8.3	02-11-2009, 05:35 PM These are the OSX versions of Adobe correct and not a Windows version? If he has a new Mac you really can't go backwards in OS versions just for the record. ...Dennis Mac-Forums Community Guidelines
	QUOTE Thanks

dtravis7 #11 (permalink)
Member Since: Jan 04, 2005 Location: Modesto, Ca. Posts: 25,807 Mac Specs: iMac C2D Late 2007 20" with 10.8.3, Macbook Santa Rosa 4GB Ram OSX 10.8.3	02-11-2009, 05:37 PM 10.5.6 will make no difference. If it did everyone here who updated OSX to 10.5.6 would have a broken photoshop. Search in google for CS4 issues installing on 10.5.6. See if anything comes up. I doubt it. ...Dennis Mac-Forums Community Guidelines
	QUOTE Thanks

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snadge #1 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 03:23 PM can anyone help my uncle? he has just bought a macbook laptop and he says he cant get photoshop CS3 or CS4 to install on it - he says it doesnt work on the latest version of Leopard OSX (which is probably incorrect) can anyone advise him? he mentioned installing an older OS but its not worth voiding the warranty is it just so photoshop works...
	QUOTE Thanks

snadge #4 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 03:44 PM he just says it doesnt appear to work/install and he blames it on the OS version saying its too new??? - i knew this was rubbish but iam not familiar with MACs at all so only trying to help him.... the MacBook is his daughters and she wants photoshop on it (though I believe its more for him to use it on the laptop) he doesnt really know what he is doing and has never used a MAC before - he says summit about even the CS4 version trial download says the OS isnt the right one or summit like that - i will ask him again or get him to post on here
	QUOTE Thanks

snadge #5 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 04:36 PM also - according to Adobe site: Mac OS X v10.4.11–10.5.4 his OS: OSX 10-5-6 Leopard so acording to that his OS doesnt work? which IS what he said.,... i personally think it WILL work its just him unable to install it correctly and the req page hasnt been changed to reflect latest OS
	QUOTE Thanks

snadge #7 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 05:30 PM yeah this is CS4 and their site says upto 10.5.5 only for photoshop CS4.... and he cant download a trial in CS3.... when he tried to run installer it says "INCOMPATIBLE OS" or summit along those lines
	QUOTE Thanks

snadge #10 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 05:35 PM no he has downloaded the MAC Trial version of CS4 and upon install it says summit along the lines of this OS is not compatible also - according to Adobe site for CS4: Mac OS X v10.4.11–10.5.4 his OS: OSX 10-5-6 Leopard i said the same thing about backwards compat - i think its a coding error in OS check
	QUOTE Thanks

snadge #12 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 05:39 PM well ive said the same thing BUT he says it says that... ive not been to his house to be SURE he is using the right version etc - i trust he is and is doing ti right.... and he reflects that ALSO adobe site doesnt include his OS version for CS4 - i think it could be a coding error in CS4 during the OS check - cos 10.5.6 doesnt fall into the range of compat OS then its auto-blocking it.... ive asked him to retry and to join this forum and post error message
	QUOTE Thanks

snadge #13 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 05:44 PM software icon saying this (CS4)version is not compatible with this > operating system... thats what it said a few weeks ago when he tried... i think the OS check is at fault and hasnt been coded to allow for back/compat - perhaps anyway
	QUOTE Thanks

dtravis7 #14 (permalink)
Member Since: Jan 04, 2005 Location: Modesto, Ca. Posts: 25,807 Mac Specs: iMac C2D Late 2007 20" with 10.8.3, Macbook Santa Rosa 4GB Ram OSX 10.8.3	02-11-2009, 05:48 PM He is downloading the Demo of CS4? I will grab it and try it here. All my machines are 10.5.6. ...Dennis Mac-Forums Community Guidelines
	QUOTE Thanks

snadge #15 (permalink)
Member Since: Feb 11, 2009 Posts: 13	02-11-2009, 05:52 PM thanks appreciate it i THINK he may be trying Adobe Creative Suite CS4 but cant be sure - he was gunna try that originally but whether or not he tried just photoshop CS4 I dunno
	QUOTE Thanks

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