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  1. #1

    Member Since
    Jan 10, 2009
    Question Photoshop CS3 Hangs on Startup after Installing
    had PS CS but then upgraded to OS X Leopard (which is not compatible with CS) - so I got CS3.

    I installed CS3 successfully but when I try to run the program for the first time, the 'splash screen' loads fully and brings up the PS toolbars and panels... however if you mouseover anything related to PS, the 'beachball' is all you get. It spins infinitely until you 'force quit' the program (it does not crash on it's own). It 'hangs' indefinitely until you 'Force Quit'. I've even tried waiting for 1 hour.... still hangs.

    What I tried:
    1. I heard that the TWAIN driver can be problematic and renaming the file in the plugins folder from TWAIN.plugin to ~TWAIN.plugin forces it not to load and solves many peoples problems.

    Did it. Didn't help.

    2. I heard that it can be related to User Preferences. So I created a new user and tried to load PS under that user... same problem.

    3. I heard that it can also be a Font problem. I ran the Font Book application and no corrupted fonts were found (a few warnings though). I removed a few, resolved some duplicates (still have 3 duplicates that don't resolve) but Photoshop behaves the same.

    Anyone have ANY ideas?????

    Here is a sample of the Crash Report (after I 'Force Quit') (I'm sure this will get truncated):
    OS Version: 10.5.6 (Build 9G55)
    Architecture: i386
    Report Version: 4

    Command: Photoshop
    Path: /Applications/Adobe Photoshop CS3/Adobe Photoshop Photoshop CS3
    Version: 10.0 (10.0x20070321 [20070321.m.1480 2007/03/21:16:39:00 cutoff; m branch]) (10.0)
    Parent: launchd [110]

    PID: 3296
    Event: hang
    Time: 10.46s
    Steps: 58

    Process: Adobe Photoshop CS3 [3296]
    Path: /Applications/Adobe Photoshop CS3/Adobe Photoshop Photoshop CS3

    00001000 /Applications/Adobe Photoshop CS3/Adobe Photoshop Photoshop CS3
    01b9a000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    01ec4000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    01fe3000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02011000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02034000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02314000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02349000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    023ac000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    023e0000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    024c4000 /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
    024d2000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02696000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    026a3000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    026ca000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02bb8000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    02c0f000 /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    02f1c000 /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
    1768b000 /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
    176a4000 /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    176b7000 /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    176cd000 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/ATSHI.dylib
    1a2f3000 /usr/lib/libmx.A.dylib
    1a53a000 /Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/Enable Async IO/Enable Async IO.plugin/Contents/MacOS/Enable Async IO
    1a54a000 /Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/FastCore.plugin/Contents/MacOS/FastCore
    1a5c3000 /Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/MMXCore.plugin/Contents/MacOS/MMXCore
    1a6c6000 /Applications/Adobe Photoshop CS3/Plug-Ins/Extensions/MultiProcessor Support.plugin/Contents/MacOS/MultiProcessor Support
    1a719000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    1ac5c000 /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
    1ac64000 /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
    1ace9000 /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    1cc8c000 /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types
    1cf00000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    1d8e1000 /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    40000000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    b0000000 /Applications/Adobe Photoshop CS3/Adobe Photoshop
    ba900000 /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    bab00000 /System/Library/CoreServices/Encodings/libKoreanConverter.dylib

    Thread id: 5dce000
    User stack:
    30 ??? [0x2ef9]
    30 ??? [0x2fd2]
    30 ??? [0x2199e9]
    30 ??? [0x21998e]
    30 ??? [0x602d0]
    30 ??? [0x601bd]
    30 ??? [0x6002d]
    30 ??? [0x5fd4b]
    30 ??? [0x61e8f]
    30 ??? [0x7920f]
    30 ??? [0xa19222]
    Kernel stack:
    24 _udp_usrreqs + 46 [0x449c0e]
    24 _panic_dialog_test + 1469 [0x1af6f8]
    24 _commpage_set_nanotime + 8240 [0x1a8f18]
    3 _commpage_set_nanotime + 7924 [0x1a8ddc]
    3 _exception_deliver + 631 [0x12951e]
    3 _stack_collect + 237 [0x136bf4]

    Thread id: b50cc80
    User stack:
    30 _thread_start + 34 (in libSystem.B.dylib) [0x91b75f52]
    30 __pthread_start + 321 (in libSystem.B.dylib) [0x91b76095]
    30 _mach_msg_trap + 10 (in libSystem.B.dylib) [0x91b451c6]

  2. #2

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    Run disk utility and repair permissions, or try Onyx to run a host of maintenance scripts

    How many fonts have you got open? Consider getting the free Linotype FontExplorer, let it manage your fonts, Turn off all but the system fonts and see if you get Photoshop to boot, then you may be able to track down any fonts causing the problem, you are right that it is often a font problem that causes CS apps to hang on start-up
    Member of the Month September 2008 & August 2012 | Found advice useful? use the rep system

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