Adobe After Effects CS3 Serial Number Issue

twentydeuce · twentydeuce #1 (**permalink**)

12-03-2008, 01:08 PM

Hi all. I am new to the Mac environment and am having an issue with After Effects. I had a friend install the full Adobe Package (along with various other programs) and when I got it back from him, it didn't contain After Effects. I downloaded the Trial Version and used a Serial number that I had and everything checked out. I went to the activation screen and I think I mistyped my activation code because it immediately said that my license was expired. Now I have tried to uninstall and reinstall a number of times but never had had to re-register.

I have tried to deactivate the software but it gives me an error and says it was unsuccessful. I assume this is because it never activated properly. My question is where is the serial number located in the library? I want to delete this file and start over. Any advice or help is greatly appreciated.

Thanks,

Mike

JGruber · JGruber #2 (**permalink**)

12-03-2008, 04:45 PM

Might need to call Adobe on this one.

Generally, non-volume license serial codes will only activate a MAX of 2 times, once that has been reached, a call to Adobe is required.

jimd144 · jimd144 #3 (**permalink**)

12-03-2008, 06:39 PM

Adobe uses a very sophisticated activation scheme. Also, once the trial is gone, you will never install it again, unless you cloned the system first. If your "friend" is installing multiple copies of a $1500 product, shame on him. Adobe will wipe all serial numbers and kill the activations.

twentydeuce · twentydeuce #4 (**permalink**)

12-04-2008, 10:58 AM

So you're saying that there is no way to delete the file that stores the serial number?

JGruber · JGruber #5 (**permalink**)

12-04-2008, 11:03 AM

No, it's normally not 1 single file, it's a series of files in various locations. Most of the time unknown to anyone but Adobe.

Your best bet is to call Adobe and explain the situation, provided you are using a 'legit' version.

jimd144 · jimd144 #6 (**permalink**)

12-04-2008, 07:15 PM

They also are based on calculations of the disk. Very good security to protect very good software from very bad people (thieves)

harryb2448 · harryb2448 #7 (**permalink**)

12-04-2008, 08:59 PM

And tell your friend as he is likely to find his copy unworkable also as Adobe may well deactivate his registered copy.

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twentydeuce #1 (permalink)
Member Since: Dec 03, 2008 Location: New York, NY Posts: 3 Mac Specs: MacBook Pro 17"	12-03-2008, 01:08 PM Hi all. I am new to the Mac environment and am having an issue with After Effects. I had a friend install the full Adobe Package (along with various other programs) and when I got it back from him, it didn't contain After Effects. I downloaded the Trial Version and used a Serial number that I had and everything checked out. I went to the activation screen and I think I mistyped my activation code because it immediately said that my license was expired. Now I have tried to uninstall and reinstall a number of times but never had had to re-register. I have tried to deactivate the software but it gives me an error and says it was unsuccessful. I assume this is because it never activated properly. My question is where is the serial number located in the library? I want to delete this file and start over. Any advice or help is greatly appreciated. Thanks, Mike
	QUOTE Thanks

JGruber #2 (permalink)
Member Since: Aug 20, 2005 Location: Redlands, CA Posts: 739 Mac Specs: Macbook Pro 15" 2ghz/2GB/250gb/SD - White Macbook 2.16ghz/2.5GB/250GB/SD	12-03-2008, 04:45 PM Might need to call Adobe on this one. Generally, non-volume license serial codes will only activate a MAX of 2 times, once that has been reached, a call to Adobe is required.
	QUOTE Thanks

twentydeuce #4 (permalink)
Member Since: Dec 03, 2008 Location: New York, NY Posts: 3 Mac Specs: MacBook Pro 17"	12-04-2008, 10:58 AM So you're saying that there is no way to delete the file that stores the serial number?
	QUOTE Thanks

JGruber #5 (permalink)
Member Since: Aug 20, 2005 Location: Redlands, CA Posts: 739 Mac Specs: Macbook Pro 15" 2ghz/2GB/250gb/SD - White Macbook 2.16ghz/2.5GB/250GB/SD	12-04-2008, 11:03 AM No, it's normally not 1 single file, it's a series of files in various locations. Most of the time unknown to anyone but Adobe. Your best bet is to call Adobe and explain the situation, provided you are using a 'legit' version.
	QUOTE Thanks

jimd144 #6 (permalink)
Member Since: Dec 02, 2008 Location: Sacramento Posts: 145 Mac Specs: MacBook Pro	12-04-2008, 07:15 PM They also are based on calculations of the disk. Very good security to protect very good software from very bad people (thieves)
	QUOTE Thanks

harryb2448 #7 (permalink)
Member Since: Nov 28, 2007 Location: Nambucca Heads Australia Posts: 14,096 Mac Specs: iMac i5 2.7GHz OS X.8.3	12-04-2008, 08:59 PM And tell your friend as he is likely to find his copy unworkable also as Adobe may well deactivate his registered copy.
	QUOTE Thanks

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