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  1. #1

    Member Since
    Mar 14, 2008
    MS Office no longer works
    Hi All;

    For unrelated reasons I recently backed up my mac book Pro drive with super duper and then restored from the backup over-writing my main drive.

    Everything worked perfectly - except for MS Office. After trying to un-install/re-install Office like 5 times I did a find on my drive for any instance of 'MICROSOFT' and removed them. I was amazed at how many MICROSOFT OFFICE directories this poorly designed software created.

    After the hard drive search the POS finally worked. However, now 3-4 days later I'm getting the same issues again.

    I start Entourage and get an error claiming that Entourage encountered a problem and must be closed. If I click on 'more information' I see this:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2008-09-23 10:11:12 -0600
    Application Name: Microsoft Entourage
    Application Bundle ID:
    Application Signature: OPIM
    Application Version:
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: unknown
    Blame Module Version: unknown
    Blame Module Offset: unknown
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409

    Thread 0 crashed:

    Also if I choose to send the crash data to MS then I'm told there is more information about this problem on the MS website, If I choose to go there I see this:

    At this time, we do not know the exact cause of this problem. To help us find a solution, please consider taking a short survey online at the following website:
    Microsoft Corporation

    Ha Ha, funny joke on me from MS...

    Anyone have any thoughts, suggestions, etc ?

    Thanks in advance...

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Keller, Texas
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra
    Are you using Office 2008 or 2004? I've never used 2004 so can't be of much help there.... As far as Office 2008 is concerned, there have been several issues that have come up with the latest updates. If you're using 2008, have you installed the latest updates?

    Removing Office: As you found out MS scatters folders and files around in several places. Without a good file manager program, it's difficult to track everything down for removal. The uninstaller supplied with Office 2008 does not do a complete job of removing everything.

    If you're using 2008, the only suggestion I can give you is to try to completely remove the program, install it again and apply updates. You might also want to go to the MS Mactopia site and get help. The MVPs who hang out in the forums are top notch and DO NOT work for MS.


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