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  1. #1

    Guzzball's Avatar
    Member Since
    Dec 13, 2010
    Posts
    5
    Specs:
    Mac Specs: MacBook Pro 15-Inch, 2.66Ghz i7, 4GB RAM, 500GB
    error 310?? Any help
    Hi I am new here.I have a macbook pro. I was trying to get an app for my Itouch .An I got this error 310?? Any help???

    We could not complete your itunes store request.An unknown error occurred (310)

  2. #2

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    Try logging out of your itunes account (Store > Sign Out), then close iTunes.
    Restart you MBP or logout and then back in.
    Open iTunes, find the app you were trying to download, hit the download button, and sign in when prompted.

    Hope this helps

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  3. #3

    Guzzball's Avatar
    Member Since
    Dec 13, 2010
    Posts
    5
    Specs:
    Mac Specs: MacBook Pro 15-Inch, 2.66Ghz i7, 4GB RAM, 500GB
    when I logged out of itunes restarted my MBP. Open up itunes i was logged back in to itunes??? oh and that did not work but thank you...

  4. #4

    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    All I could find about this particular error was

    -310 smFHBlockRdErr Error occurred during _sGetFHeader.
    Anyone?

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  5. #5

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    I wonder if there is a compatibility issue with the ipod model and the app requested?
    Also have you tried to download another app?

  6. #6

    Guzzball's Avatar
    Member Since
    Dec 13, 2010
    Posts
    5
    Specs:
    Mac Specs: MacBook Pro 15-Inch, 2.66Ghz i7, 4GB RAM, 500GB
    ??
    Now that i logged out of itunes i can not log-in on my MBP???

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