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-   -   Elements won't run (http://www.mac-forums.com/forums/movies-video/298296-elements-wont-run.html)

JohnnyLang 04-24-2013 09:04 AM

Elements won't run
 
After Adobe took control of my MacbookPro yesterday for about 5 hours, they finally got Premier Elements 11 to install as a trial. However, it does not launch. Adobe says there are some font issues that are hanging it up. When I launch it runs thru the loading of stuff as usual but stalls on loading SmartsoundAdobeplugin.

Anybody have suggestions as to how to get past this so it launches? thanks.

Macbook Pro Intel i7, 8GB ram

mrplow 04-24-2013 09:23 AM

Which version of OSX?

Is it a standard install or have you removed unwanted parts like additional languages etc?

JohnnyLang 04-24-2013 09:38 AM

10.7.5 Tried to install just the audio portion of the package and still gets hung up there.

mrplow 04-24-2013 09:40 AM

I mean the OSX install. Is it a fresh, out-of-the-box install or have you removed components like unused langauges etc?

JohnnyLang 04-24-2013 09:47 AM

Was out of the box. No special removals done that I'm aware of.

mrplow 04-24-2013 09:48 AM

Run repair permissions from Disk Utility, then try again.

If that doesn't work create a new user and try and install in there

JohnnyLang 04-24-2013 09:48 AM

I'll give that a try. Thanks.

Slydude 04-24-2013 11:18 AM

I spent multiple hours over several days trying to get that program installed including web chat with Adobe. The web chat was particularly annoying since if anything went wrong during the chat (dropped connection, accidentally closing window, etc) you had to start the whole process over reentering all of the system info asked for at the beginning of the chat.

In my case the install would hang very early on in the process. My advice, skip right to creating a new (clean) user account and try installing from there. That installer seems to be very twitchy.


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