.MOV plays fine as email attachment, but can't run via web link

Machine · Machine #1 (**permalink**)

04-05-2012, 04:04 PM

I have installed a surveillance system at my home. I can get email alerts that show a single JPEG. To see what was recorded, I need to log into the IP Camera. The IP camera is saving the files in .MOV format in a directory that is shown by its web server. There are clickable links for the movie files. I cannot get anything other than the slashed play arrow with my iPhone or iPad. I know the video is fine to play, because I sent the same exact file to myself via email and it plays fine on my iPhone.

Are there any solutions? I want immediate access to fresh files and I have no flexibility on the storage pattern for the .MOV files.

chas_m · chas_m #2 (**permalink**)

04-06-2012, 04:28 AM

.MOV is not a format. It's a container. All kinds of codecs can be used in a MOV file. But that's just FYI and probably not germane to the issue.

My guess would be that the web server is putting the movies into a Flash player to show them on the web, which of course won't work (for iOS *or* Android -- there's no mobile Flash anymore and iOS never supported it in the first place).

Contact the company and explain how incredibly dumb this is, maybe they'll upgrade the webserver software to use HTML5 as they should have done in the first place.

louishen · louishen #3 (**permalink**)

04-06-2012, 09:05 AM

Or find out if the company has or is developing an Android or iPhone app to show content stored on IP cameras

Machine · Machine #4 (**permalink**)

04-06-2012, 09:50 AM

There is no flash player being called by the link. It is a direct link to the file. It is requiring the device (iPhone) to choose the player for that file type. iPhone response to a direct file opening that it otherwise can play (from an email) is:

louishen · louishen #5 (**permalink**)

04-06-2012, 09:54 AM

What make is the IP camera?

Machine · Machine #6 (**permalink**)

04-06-2012, 10:04 AM

Quote:

Originally Posted by louishen

What make is the IP camera?

Sharx SCNC3605N

Machine · Machine #7 (**permalink**)

04-06-2012, 10:25 AM

Here is a screenshot of the index of web links to the files:

chas_m #2 (permalink)
Member Since: Jan 22, 2010 Location: Victoria, BC Posts: 13,698 Mac Specs: 2009 MacBook Pro, Black speakers, Black Benq second monitor, black iPhone 4, Black 2012 iPad, etc.	04-06-2012, 04:28 AM .MOV is not a format. It's a container. All kinds of codecs can be used in a MOV file. But that's just FYI and probably not germane to the issue. My guess would be that the web server is putting the movies into a Flash player to show them on the web, which of course won't work (for iOS or Android -- there's no mobile Flash anymore and iOS never supported it in the first place). Contact the company and explain how incredibly dumb this is, maybe they'll upgrade the webserver software to use HTML5 as they should have done in the first place. Cheers, chas_m -- My essay for switchers and newbies
	QUOTE Thanks

Machine #4 (permalink)
Member Since: Mar 22, 2010 Posts: 5	04-06-2012, 09:50 AM There is no flash player being called by the link. It is a direct link to the file. It is requiring the device (iPhone) to choose the player for that file type. iPhone response to a direct file opening that it otherwise can play (from an email) is: Last edited by Machine; 04-06-2012 at 10:05 AM.
	QUOTE Thanks

louishen #5 (permalink)
Member Since: Oct 22, 2007 Location: London Posts: 8,653 Mac Specs: Mac Mini Core i7 2012 \| White 2009 MacBook 2 Ghz \| 733 Mhz G4 Quicksilver	04-06-2012, 09:54 AM What make is the IP camera? Member of the Month September 2008 & August 2012 \| Found advice useful? – use the rep system
	QUOTE Thanks

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.MOV plays fine as email attachment, but can't run via web link

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Machine #1 (permalink)
Member Since: Mar 22, 2010 Posts: 5	04-05-2012, 04:04 PM I have installed a surveillance system at my home. I can get email alerts that show a single JPEG. To see what was recorded, I need to log into the IP Camera. The IP camera is saving the files in .MOV format in a directory that is shown by its web server. There are clickable links for the movie files. I cannot get anything other than the slashed play arrow with my iPhone or iPad. I know the video is fine to play, because I sent the same exact file to myself via email and it plays fine on my iPhone. Are there any solutions? I want immediate access to fresh files and I have no flexibility on the storage pattern for the .MOV files.
	QUOTE Thanks

Machine #7 (permalink)
Member Since: Mar 22, 2010 Posts: 5	04-06-2012, 10:25 AM Here is a screenshot of the index of web links to the files:
	QUOTE Thanks

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