10-15-2011, 03:15 PM

So I have been buying Blu-Ray DVDs with the Digital Copies and importing them to my iTunes. Now there is some new thing called UltraViolet that I don't like. Anyway, I am downloading a movie that I got through UltraViolet to a Flixster Collection. I am trying to figure out how to move that movie to my iTunes. Oh, and I have an iMac with the latest software. Please help, I would really appreciate any comments!! Thanks!!

10-18-2011, 03:27 PM

hetzell1991 - I ALSO have been buying Blu-Ray DVDs with the Digital Copies and importing them to my iTunes. Now there is some new thing called UltraViolet. Anyway, I am downloading a movie that I got through UltraViolet to a Flixster Collection. I am trying to figure out how to move that movie to my iTunes. I would ALSO like to know how. Please help, I would really appreciate any comments!! Thanks!!

Dave01
P.S. Green Lantern 2011 was a GREAT MOVIE!!!

10-30-2011, 01:19 AM

This is interesting especially as it is tagged as a MP4 and Qt nor Toast will deal with it!

10-31-2011, 01:12 PM

Originally Posted by hetzell1991

So I have been buying Blu-Ray DVDs with the Digital Copies and importing them to my iTunes. Now there is some new thing called UltraViolet that I don't like. Anyway, I am downloading a movie that I got through UltraViolet to a Flixster Collection. I am trying to figure out how to move that movie to my iTunes. Oh, and I have an iMac with the latest software. Please help, I would really appreciate any comments!! Thanks!!

Read on this forum there is no way to get UltraViolet digital copy to itunes. I'm not buying ultra violet ever. The whole idea of a digital copy is to put it on ipod or iphone. Never even dealt with Flixster Collection until now. I hope it is just the ultra violet thing and not the flixster program.

11-12-2011, 04:10 PM

This sucks! My 6 year old has his movies on the ipad and is used to going to videos to watch them. Now I have to explain that half of his movies are in the Flixster app and how to get to them. Then when he tried to watch them they kept pausing and starting again. I went to download them to prevent the pausing from happening and I had to download 2 different programs onto my computer to do it. Wow! I will never again buy a digital copy of any movie. If I need to have it on DVD I'll buy the cheap version and pay extra to download it from Itunes to get the digital copy! What a bunch of crap! I hope movie companies realize how much they screwed up with this one and go back to the original digital copies. I want to be able to decide how to watch my movies and with what program. Who do they think they are?

11-12-2011, 05:00 PM

I searched the drive and found the file that Flixster downloaded to my drive. It has the extension mp4. But when you try to add it to iTunes or view it with Quicktime it has something in its signature or contents that stops it from playing there.

11-14-2011, 07:41 AM

Originally Posted by westberg

I searched the drive and found the file that Flixster downloaded to my drive. It has the extension mp4. But when you try to add it to iTunes or view it with Quicktime it has something in its signature or contents that stops it from playing there.

This is ridiculous. With the cell phone companies already chocking on data traffic and home broadband being overall slowthis "new" and "improved" digital copy relies on streaming? Really?

What if I want to watch the movie in my car or airplane? I have to download the HUGE file to each device first? I can't synch via iTunes? Really? What is this 1990 all over again?

11-14-2011, 10:05 AM

Originally Posted by tleonardo1

This is ridiculous. With the cell phone companies already chocking on data traffic and home broadband being overall slowthis "new" and "improved" digital copy relies on streaming? Really?

What if I want to watch the movie in my car or airplane? I have to download the HUGE file to each device first? I can't synch via iTunes? Really? What is this 1990 all over again?

Okay so I got an iTunes redemption code from Flixster support for this movie so I am breathing a little more normal now. I would ask ALL studios to let consumers chose their platrom. If Flixster works for many, then by all means support it, I am all for competition, but don't FORCE me to go another route when iTunes is working so well.

11-14-2011, 04:28 PM

Hopefully this helps some people, and I would hope that people complain to them quite a bit so they realize how much frustration they are causing by not just doing the usual route.


1) when to: http://support.ultraviolet.flixster..../ticketNew.asp
to create a new support ticket

1a) Filled out issue Typa as "Playback"
1b) Device I selected iPad / iPhone (don't remember which)
1c) Title I selected Harry Potter 7 Part 2
1d) Rate Flixster UV Experience I chose Poor
1e) in the Question/ Comment box I mentioned my disappointment that I could not get it to play on my iOS devices (iPad, iPhone, AppleTV), and iTunes. That these devices are the reason I even purchase movies with digital copies.

2) Save yourself a couple emails back and forth by putting in your original redemption code in the movie case, into your Comment/question field as they will need that before they will consider sending you an iTunes redemption Code.


Here is the text of the email I got from them:

Dear <My Name>:

Thank you for being one of our best customers and among the first to try UltraViolet Digital Copy.

While we have received a lot of positive reaction to UltraViolet, we realize that with any new technology there is a learning curve for both creators and consumers, and this is especially true around new user experiences.

It's important to us that you are fully satisfied with your purchase. We would like to issue you an an iTunes code for your movie so that you can obtain an iOS-compatible download of this title immediately. To do so, we need to verify your purchase. Please reply to this email with the original redemption code found in your insert.

We also wanted to let you know that you can download your UltraViolet Digital Copy to a supported iOS or Android device. (For a list of supported iOS devices see this article. For a list of supported Android devices, please visit this link.)


We are excited by UltraViolet's ability to offer you a digital locker copy of your purchased title. With UltraViolet today, you can download your title to a PC, Mac, Android or iOS compatible device for offline playback as well as stream it to your PC, Mac, or compatible iOS and Android devices. You can also add up to six members to your account, so that your whole family can enjoy it. And UltraViolet provides ongoing access to your titles from the cloud, meaning you will enjoy the benefit of future enhancements to the service, including the addition of new devices, download formats, and retailers.

Thanks again for taking the time to contact us. We'd like to keep the channels of communication open and look forward to hearing from you as we continue our rollout of UV-enabled titles.

Sincerely,

Warner Bros. Home Entertainment Group and Flixster

I'll let you know if/when I get my redemption code

11-14-2011, 10:26 PM

Arkling - Thanks for the link for the support ticket.

http://support.ultraviolet.flixster....?style=classic

I was sooo frustrated after trying to download my digital copy for 5+ hours I didn't even read further to see what you had written them. I told them how frustrated I was with there version of a digital copy and how I felt tricked thinking I was getting a digital copy I could download in my itunes. I didn't think to put my digital copy code in the message. They emailed me back in a couple minutes with an itunes redemption code for my movie. They didn't ask for my code. Either they believed me or they are getting so many complaints they are finding it too difficult to verify so many codes.

Thanks again! I'm happy now that I have my REAL digital copy!

This is what they sent me...

Dear <Me>:
Thank you for being one of our best customers and among the first to try UltraViolet Digital Copy.
While we have received a lot of positive reaction to UltraViolet, we realize that with any new technology there is a learning curve for both creators and consumers, and this is especially true around new user experiences.
It's important to us that you are fully satisfied with your purchase. We are issuing you an an iTunes code for your movie so that you can obtain an iOS-compatible download of this title immediately.

<Code>

To redeem your code, please follow these instructions:
1. Open iTunes
2. Navigate to the iTunes Store
3. Locate the "Redeem" link in the right side of the Storefront in the Quick Links panel
4. Enter your Authorization Code
5. If the files do not show up in your Download queue, click "Store" > "Check for Available Downloads"
We also wanted to let you know that you can download your UltraViolet Digital Copy to a supported iOS or Android device. (For a list of supported iOS devices see this article. For a list of supported Android devices, please visit this link.)
We are excited by UltraViolet's ability to offer you a digital locker copy of your purchased title. With UltraViolet today, you can download your title to a PC, Mac, Android or iOS compatible device for offline playback as well as stream it to your PC, Mac, or compatible iOS and Android devices. You can also add up to six members to your account, so that your whole family can enjoy it. And UltraViolet provides ongoing access to your titles from the cloud, meaning you will enjoy the benefit of future enhancements to the service, including the addition of new devices, download formats, and retailers.
Thanks again for taking the time to contact us. We'd like to keep the channels of communication open and look forward to hearing from you as we continue our rollout of UV-enabled titles.

Sincerely,

Warner Bros. Home Entertainment Group and Flixster
You can access your UltraViolet movie collection at any time at ultraviolet.flixster.com.
For more information about UltraViolet, and to manage your UltraViolet account, go to UltraViolet – Home.

11-17-2011, 04:30 PM

I had the same exact issue with the HP 7 Part 2 Digital Copy and I followed your advice and got the same result... they immediately emailed me a redemption code for the iTunes Store and now I have my true digital copy! Thanks so much for posting this advice on the forum

11-17-2011, 11:12 PM

Arkling - Thanks for the advise. I had just bought Harry Potter 7 Part 1 & 2 before I found out that it would not work in iTunes. I emailed them and had my iTunes codes from them in less than 10 mins. Thanks!!

11-19-2011, 07:50 PM

Was just reading about this, apparently Ultraviolet is a HUGE FLOP.

Warner issuing iTunes codes to unhappy Ultraviolet users | Electronista

Bottom line: if you are buying a DVD and it says it includes an Ultraviolet digital copy, DON'T BUY THAT DVD.

12-15-2011, 11:52 AM

Thanks for posting this. Got a response from them 5 minutes after posting ticket. Only bad part is they sent me the wrong redemption code. I ordered Hangover 2 and they sent me code for Harry Potter deathly hollows part 2.

12-26-2011, 02:01 AM

wow, this is very disappointing to hear because I jsut got like 5 movies that have Ultra-Violet "digital copies" for Christmas. I tried to use one code for a movie and when I had the same problem I went to see why I couldn't add the movie to my iPod. I hope the fix this because I would really like to add these to my iPod, I guess I'm not redeeming any other codes until they fix this.

Thank you all for the info.