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  1. #1


    Member Since
    Mar 07, 2011
    Posts
    2
    Quicktime 7 Pro won't install because another Quicktime is there
    I just paid $29.00 for Quicktime 7 Pro, which says it only works with Quicktime 7 free player. So I downloaded Quicktime 7 free player, but it refuses to install because a version of Quicktime player (10.0) is already on the machine. I can't find a way to uninstall it, and read elsewhere that I can't uninstall it because it's used by iTunes. What do I have to do to be able to use Quicktime 7 Pro? The Apple forums seem to be down, a message says "we'll return soon."
    I want to use Quicktime 7 Pro because it says I can make an image from a single video frame. Is this old software? Should I look for something else? The price was right, and I don't seem to be able to do this using iMovie.

    Thanks!

  2. #2

    McYukon's Avatar
    Member Since
    May 14, 2009
    Location
    Near Whitehorse, Yukon
    Posts
    2,052
    Specs:
    2012 MBP i7 2.7 GHz 15" Matte - 16 GB RAM - 120 GB Intel SSD - 500 GB DataDoubler Mac OS 10.9
    Try this,
    Go to Mac HD/Library/Receipts and move all bundles with QuickTime in their name to the desktop and try again.

    And are you absolutely sure that you have the correct QT version?
    I assume you are on Snow Leopard, http://support.apple.com/kb/DL923
    Use the reputation system if a post helps you!
    Mac Forums IRC Channel - Help build it by hanging out with us
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  3. #3


    Member Since
    Mar 07, 2011
    Posts
    2
    Smile Complicated, but it got solved
    Thanks, McYukon, for your response. I spent almost 2 hours on the phone with Apple, went through 4 layers of reps to someone who finally explained how to have both versions of QT at the same time. I had to reinstall QT7 from my original disk, into the UTILITIES folder, then open it and put in my registration information which installed QT7 Pro into QT7. This leaves QT10 still operating within iTunes, residing in the Applications folder. This rep was amazing, did a remote view of my screen, walked me through it to make sure everything worked right, and THEN answered a couple of other unrelated questions and showed me some shortcuts along the way I didn't know about. I'd say I definitely got a good value from Apple today!

  4. #4

    McYukon's Avatar
    Member Since
    May 14, 2009
    Location
    Near Whitehorse, Yukon
    Posts
    2,052
    Specs:
    2012 MBP i7 2.7 GHz 15" Matte - 16 GB RAM - 120 GB Intel SSD - 500 GB DataDoubler Mac OS 10.9
    Cool! Glad you got it fixed
    Use the reputation system if a post helps you!
    Mac Forums IRC Channel - Help build it by hanging out with us
    The next sentence is true. The previous sentence is false.

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