New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus ē Advice and insight from world-class Apple enthusiasts ē Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
iPod Hardware and Accessories All iPod hardware discussions.

iPod - iPod repair information - anyone been through the process?


Post Reply New Thread Subscribe

 
Thread Tools
mrplow

 
mrplow's Avatar
 
Member Since: Oct 01, 2007
Location: UK
Posts: 6,625
mrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond reputemrplow has a reputation beyond repute
Mac Specs: 27" iMac i7 (2011) 10.9, iPhone5s, iPad Air, AppleTV2

mrplow is offline
I'm hoping someone can help out with info regarding ipod repairs.

The story so far......it's a bit long winded...sorry:
1. dec - ipod nano 3rd gen - product(red) - engraved: my sons xmas present
2. early Jan - ipod in jeans pocket makes it into the washing machine. Machine stopped before the ipod got immersed but it was damp. Left for 2 days to dry. Seemed ok.
3. late Jan - ipod 'died' while playing back a movie
4. late jan - returned to apple - then back to me - contamination of some kind as expected (see above) no details of how I can go about getting it repaired. Strange it took so long to fail but never mind that. I'm just taking their word that it's my fault it's dead. Fair enough.
5. Early Feb - emailed Apple asking for more details, repair ideas etc. They gave me the Applecare number to ring and a link to pricing on the web site.
6. Early Feb - called Applecare - useless waste of a phone call - all they could offer was the address of the nearest Apple store(Trafford Centre - Manchester UK). "No further information available"!
7. Tried to call the Apple store just get routed back to Applecare - can't talk to a real person in the store - rubbish!
8. It's a 4 hour round trip to my nearest Apple Store.

So, to the questions (at last):
Can anyone tell me the repair process at Apple stores? Iíd like to avoid driving out there to find out they canít help . . .

Do they take it, repair it, post it back?

Repair it then it needs collecting?

Do they charge up front?

Is it always a flat repair fee as alluded to by the Apple website?

Hopefully some of you have been through the process and can give me an idea of what to expect. Am I alone in thinking thatís itís pretty poor that I canít get this kind of help and information directly from Apple?

TIA
mrplow
QUOTE Thanks
elma

 
elma's Avatar
 
Member Since: Jan 24, 2008
Location: Wales UK
Posts: 82
elma is on a distinguished road
Mac Specs: iMac G4 1.25Ghz Powerbook G4 1.67

elma is offline
Try to see if there is a reseller near you http://www.apple.com/uk/buy/
They can do everything a mac store can do
I also live around 2hrs from an apple store but my reseller is only 15mins walk away, I did everything online until I discovered that.
I'm not sure what the process is but I reckon if you aren't near a reseller get the phone numbers for all uk stores and post it to the first one which answers.
London Brentcross seem to answer the phone quickest when I need to talk to someone. Most of the others tend to let the phone ring off. Ring them at 09.05 as well they get really packed during the day.
QUOTE Thanks
louishen

 
louishen's Avatar
 
Member Since: Oct 22, 2007
Location: London
Posts: 8,930
louishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant futurelouishen has a brilliant future
Mac Specs: Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver

louishen is offline
Is it still under warranty (I assume it is)

I just made an appointment on the web at the genius bar

Turned up, and they exchanged it there and then for a new one
QUOTE Thanks

Post Reply New Thread Subscribe


« iPod Move | Do I need to restore iPod going from PC to Mac? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Question about sending iPod in for repair Benjamindaines iPod Hardware and Accessories 5 09-21-2005 08:27 AM

All times are GMT -4. The time now is 12:10 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?