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iPod Hardware and Accessories All iPod hardware discussions.

iPod - Connecting to iTunes store.

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Member Since: Jan 22, 2008
Posts: 1
cantor00 is on a distinguished road

cantor00 is offline
I am sure you have read this before but I am not able to connect to the itunes store. The message says that a network connection is not detected. I have tried just about everything: disabling firewalls, turning off anti virus and unfortunately nothing seems to work. I have run diagnostics with the itunes tool and got the following:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Gateway D915GAG_
QuickTime 7.4
CD Driver
CD Driver DLL
Apple Mobile Device

Current user is an administrator.
The current local date and time is 2008-01-19 22:06:46.
iTunes is not running in safe mode.

Video Display Information

RADEON X300 Series
RADEON X300 Series Secondary

External Plug-ins Information ****

No external plug-ins installed.

Network Connectivity Tests ****

Network Adapter Information

Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sat Jan 19 21:56:56 2008

Lease Expires: Sun Jan 20 14:19:57 2008

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is off.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.

iPod/iPhone Connectivity Tests ****

iPodService is currently running.
iTunesHelper is currently running.
Apple Mobile Device service is currently running.

Universal Serial Bus Controllers:

Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.

Can somebody help?
QUOTE Thanks

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