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Thread: Dead Pixels?

  1. #1

    JeffBookPro's Avatar
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    Dead Pixels?
    I just drove to the apple store and got a 16GB iPod Touch and the Apple Care with it.

    There is a dead pixel pretty much right in the middle of the screen.
    Is this covered in the warranty? and what should I do about it?

    The Apple store is pretty far from me so I hope that they will let me get a new one or something. I hope to go Sunday.
    I really hope something can be done about this. $400 for a new ipod and it has a dead pixel right in the middle that is really noticeable. I am not mad at apple because dead pixels are quite common.

    Thanks in advance.

  2. #2

    JeffBookPro's Avatar
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    sorry, I meant stuck pixel. It is the color green.

  3. #3

    Eric559's Avatar
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    Yes take it back and tell them. They should give you an replacement.

  4. #4

    JeffBookPro's Avatar
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    do the touches power on out of the box? I would like to check it in the store if they give me a new one. I would hate to have to drive over an hour home to get dissapointed again. The location of pixel is what kills me. pretty much right in the middle and makes watching video not so great.

    I already registered my apple care to this ipod, do they do something about that if I get a new one?

  5. #5

    MinaMACMan's Avatar
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    I say call the Apple store just to avoid hearing something silly like u might've dropped it or something. But yeah its covered under warranty and they should give ya a new one on the spot.

    I just got an iTouch as well (8GB) and man that thing Rocks. As a matter of fact I am posting from it rite now

    Enjoy ur new touch and good luck at the apple store.

  6. #6

    JeffBookPro's Avatar
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    Thanks it is pretty cool.
    I think I will open the new one at the mall to make sure it doesn't have any.

  7. #7

    JeffBookPro's Avatar
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    i am trying this thing here, http://www.ebaspace.com/iphone-app/#_home

    It could work, but I doubt it.
    Other than the pixel the black levels on the screen are perfect

  8. #8


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    I am soon to get my 4th touch! 1st one had the negative screen issue, the 2nd dead/stuck pixels (with one dead centre too) and the 3rd has loads of dead/stuck pixels, all quite small but there nonetheless and I am not happy.

    On the plus side over here in the UK the Apple store has been top class so I am happy to wait until I get a good one. Overall though Apple are lucky that there is no credible alternative as I would have given up by now if there was.

  9. #9

    JeffBookPro's Avatar
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    Well I called and talked to a manager at the apple store. They are going to let me return it and then check the one they give me while I am in the store for dead/stuck pixels. With all these problems with the screen, I wonder what the limit is on returns in one day while I am still in the store. If they say something like, "you are just going to have to accept it" then I am asking for my $400 back.

  10. #10

    mac747's Avatar
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    Same thing happened with my Sony PSP. I took it back 3 times and after the 3rd time the guy told me that Sony changed the policy and it had to have like 4 stuck pixels all in the same area to warrant a return. Luckily the last one I got only had 1. I'll have to check my new touch tonight...

    T

  11. #11

    JeffBookPro's Avatar
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    Just wanted to post a follow-up to this:
    I took it back to the apple store today (they finally got some in stock), and I exchanged it for a new one. They did not even take a look at the screen in question. I opened the new one in the store and it was perfect.
    The new iPod Touch is a week 40.
    Macbook- 2.16GHz core 2 duo/2GB RAM/120GB Hard Drive
    iMac 20" Aluminum 2.4GHz core 2 duo/4GB RAM/250GB Hard Drive
    PC 3.5 GHz core 2 duo/8GB RAM/160GB Hard Drive/Nvidia GTX 275

  12. #12

    Mactime's Avatar
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    how do you know what week is it, is it engraved on the back ie with the serial number, or is it somewhere on the box?
    Also which week should i stay away from if iam not wrong I think its less than 37 weeks that have the dark scene issues?!

    thanks

  13. #13

    JeffBookPro's Avatar
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    it is usually somewhere in the Serial number. "_ _ W" although my week 38 did not have a w after the week.

    From what I know, Most week 38's have a good screen, and after week 38 it is all good. Although I hear dead pixels are quite common.
    Macbook- 2.16GHz core 2 duo/2GB RAM/120GB Hard Drive
    iMac 20" Aluminum 2.4GHz core 2 duo/4GB RAM/250GB Hard Drive
    PC 3.5 GHz core 2 duo/8GB RAM/160GB Hard Drive/Nvidia GTX 275

  14. #14


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    Quote Originally Posted by mac747 View Post
    Same thing happened with my Sony PSP. I took it back 3 times and after the 3rd time the guy told me that Sony changed the policy and it had to have like 4 stuck pixels all in the same area to warrant a return. Luckily the last one I got only had 1. I'll have to check my new touch tonight...

    T
    I think Dell did the same with their early LCD monitors - it was something like 12 dead pixels or more, but less if they were in the middle of the screen.

    I'd have gone nuts. No way I could bear a dead or stuck pixel.

  15. #15

    hotdog182's Avatar
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    So if i went to the apple store they would change my iPod touch for me, coz i have like 7 stuck pixels all centre screen. i ask as my iPod Touch is Engraved on the back, so i don't know the policy on it. "/ Help?


    iPhone Therefor I Am

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