Results 1 to 11 of 11
  1. #1

    Benjamindaines's Avatar
    Member Since
    Jan 08, 2005
    Location
    A religiously oppressed state
    Posts
    2,789
    Specs:
    17" MacBook Pro
    Calling Around + Apple + AT&T = ??
    Well, we all believe that AT&T's customer support is crap and Apple's is awesome...

    Ironically enough, I was calling around looking for anyone with remaining iPhone stock, I called an Apple store and 4 AT&T stores. The AT&T stores picked up after 2 or less rings and were extremely polite (Especially shocking since I assume they are dealing with callers like me all day “Do you have any remaining iPhones in stock?” over and over). When I called the Apple store it rang for around 3 minutes before I gave up and called back 5 minutes later, this time it rang about 8 times before someone answered. When I asked if they had any remaining iPhones the guy on the phone sounded very annoyed a responded with a snappy “No”.

    Perhaps AT&T only cares about how good their sales associates are

  2. #2

    fleurya's Avatar
    Member Since
    Nov 18, 2006
    Location
    Anytown, USA
    Posts
    4,935
    Specs:
    27" iMac 2.7GHz Core i5, iPhone 6, iPad Air 2, 4th gen Apple TV
    It's always a crap-shoot when dealing with people because each person is different. Maybe the Apple guy just got reamed by a customer or maybe he's a <year employee tired of people asking if he got one free. Overall however, you will see a definite trend in whether or not customer service is good or bad with a company based on their training and guidance and example of management.

    I had to call Apple support the other day. The first guy was hard to understand with a strong accent and he would but me off mid-sentence because he either heard what he wanted or assumed what I was going to say, which is very annoying. The second guy was very good and considerate.

    I've never contacted anyone with Cingular/AT&T about my service with them as it has always been great and I've had no reason to contact them.
    "Give so much time to the improvement of yourself that you have no time to criticize others"

  3. #3


    Member Since
    Jul 01, 2007
    Posts
    248
    Ironic I must say. AT&T is a dirty line up of letters when when thinking of
    costumer service or Cellular matters. But I dont know if the service as
    gotten better or with a sweet phone as the Iphone Blinded me form
    all the things that bothered me in the past about AT&T but as it stands now
    for 2 weeks I am happy. (good study for a college student)

  4. #4

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Wait until you ever need to call their customer service for something...then you'll see.

    There's a reason AT&T/Cingular has never even come close to winning any JD Power awards for customer service...
    schweb | community leader
    flickr » facebook » twitter » tumblr » google+ » about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  5. #5


    Member Since
    Jul 01, 2007
    Posts
    248
    In all fairness to apple retail stores focus the staff on sales and onsite support not manning the phones if you want good phone service call 1800MYAPPLE

  6. #6

    baggss's Avatar
    Member Since
    Oct 10, 2004
    Location
    Margaritaville
    Posts
    10,311
    Specs:
    27" 3.4 Ghz i7 iMac-13" C2D Macbook-OSX 10.10.2 -64Gb iPad 2-64 Gb iPhone 6+-ATV 2-14Tb of Storage
    How was the availability at the AT&T stores near you fleurya? I've stopped at 3 near me and they all have them in stock.


  7. #7

    Benjamindaines's Avatar
    Member Since
    Jan 08, 2005
    Location
    A religiously oppressed state
    Posts
    2,789
    Specs:
    17" MacBook Pro
    Quote Originally Posted by baggss View Post
    How was the availability at the AT&T stores near you fleurya? I've stopped at 3 near me and they all have them in stock.
    I don't know how they are around him, but the ones I called mostly all had them. One had only 8GB models (Too expensive), one had just sold their last 4GB as I was calling (the guy told me it was walking out the door as we spoke), another had a bunch but they couldn't sell them until tomorrow, and the final one had them but they were locked up in the back room and there wasn't a manager on call so they couldn't get the case open.

    Needless to say the Apple store was all out.

  8. #8


    Member Since
    Jun 30, 2007
    Posts
    39
    Quote Originally Posted by schweb View Post
    Wait until you ever need to call their customer service for something...then you'll see.

    There's a reason AT&T/Cingular has never even come close to winning any JD Power awards for customer service...
    I agree the AT&T / Cingular customer service is pretty lousy.

    but the JD Power & associates awards are "bought" not given out because they were earned. Companies "pay" to get an award from JD Power and Associates.

    you need to research a company called Telephia. they drive test each and every wireless carrier across the country and post actual results. They also look in to customer satisfaction results and post those as well. Each company has to pay them for the results and each company can see ALL the results.

    Verizon and AT&T/Cingular flip flop between 1st and 2nd place every few months.

  9. #9

    schweb's Avatar
    Member Since
    Oct 27, 2002
    Location
    Cleveland, Ohio
    Posts
    13,190
    Specs:
    MacBook Pro | LED Cinema Display | iPhone 4 | iPad 2
    Quote Originally Posted by jab119 View Post
    but the JD Power & associates awards are "bought" not given out because they were earned. Companies "pay" to get an award from JD Power and Associates.
    That's not true. I work for a company that is ranked by JD Power and we rank very highly and I know we certainly don't buy our place there. JD Power Award rankings are driven directly by consumer survey results, not "buying" them.
    schweb | community leader
    flickr » facebook » twitter » tumblr » google+ » about.me

    Mac-Forums: On Twitter | On Facebook | On Flickr


  10. #10


    Member Since
    Jun 29, 2007
    Posts
    40
    Quote Originally Posted by jab119 View Post
    I agree the AT&T / Cingular customer service is pretty lousy.

    but the JD Power & associates awards are "bought" not given out because they were earned. Companies "pay" to get an award from JD Power and Associates.

    you need to research a company called Telephia. they drive test each and every wireless carrier across the country and post actual results. They also look in to customer satisfaction results and post those as well. Each company has to pay them for the results and each company can see ALL the results.

    Verizon and AT&T/Cingular flip flop between 1st and 2nd place every few months.
    Out of curiosity, do you have a link to any of this? If its true, I would love to see how the media handeld it.

  11. #11


    Member Since
    Jun 30, 2007
    Posts
    39
    Quote Originally Posted by Cody View Post
    Out of curiosity, do you have a link to any of this? If its true, I would love to see how the media handeld it.
    No, this came from the upper management in my company. I have heard it from more than one of them over the years.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Apple releases iOS 5 for iPhone, iPad, iPod touch & Apple TV
    By OneMoreThing... in forum Apple Rumors and Reports
    Replies: 1
    Last Post: 10-12-2011, 01:50 PM
  2. Calling everyone who had Advanced replacement through Apple.
    By val123 in forum iPhone Hardware and Accessories
    Replies: 2
    Last Post: 11-13-2010, 07:40 PM
  3. Does the Apple Bluetooth KB & mouse work with Parallels & Bootcamp?
    By cramar in forum Running Windows (or anything else) on your Mac
    Replies: 3
    Last Post: 04-11-2007, 12:36 AM
  4. Brand new Apple iphone 32GB 3GS & Blackberry 9630 TOUR & HTC Hero F/S
    By elkabil22 in forum iPod Hardware and Accessories
    Replies: 0
    Last Post: 10-21-2004, 06:49 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •