04-05-2007, 11:09 PM

Ok so im new to the mac world, but my question is I bought a iBook and when i first got it, it needed to be updated but before i did the security update i was playin around with it listening to music (iTunes worked fine)

then after i did the security update i tried to load itunes and as soon as i click on it on the bottom task bar it bounces and then the pinwheel comes up but i never loads and when i ctrl click it it says "Application Not Responding" and i have to force quit it, any ideas. thanx for help in advance.

im honestly gettin sooo frustrated ive been tryin to deal with this for 2 days now.. and i dont even want to move on till i fix this.. i mean its a mac itunes was made for this. neye:

Also is there maybe a number that i can call apple at and maybe get some help?

04-05-2007, 11:26 PM

Find and delete the file:

com.apple.itunes.plist

04-05-2007, 11:30 PM

Originally Posted by baggss

Find and delete the file:

com.apple.itunes.plist

Ditto. Get into finder then applications. Put them into a list so they are alphabetical. Right click and move to trash. Then I would re boot and reinstall. This is advice from another new to Mac's user.

04-05-2007, 11:35 PM

i couldnt find com.apple.itunes.plist but i found com.apple.ituneshelper.plist and deleted it and nothing happened?

04-05-2007, 11:56 PM

nothin is working?

04-06-2007, 12:33 AM

Finder is the face at left on the dock (usually at the bottom of the screen) Move the cursor to it and it will show "Finder" Click to open. If it is already open you may need to go to GO drop down menu and choose applications from the drop down menu iTunes shows as a cd with a blue music sybol in the icon under applications in finder. just drag it to the trash can and its gone.
There was another program called AppZapper I think. You install it and get 4 free uses. It will delete programs or you. See how you go and good luck.....I remember being new to Apple after years of Windows.
Mark

04-06-2007, 01:48 AM

Originally Posted by maccrack

i couldnt find com.apple.itunes.plist but i found com.apple.ituneshelper.plist and deleted it and nothing happened?

Did you do a Spotlight search? It's got to be there...

04-06-2007, 02:42 AM

I suggest getting a program like AppZapper or AppDelete. Drag iTunes from your Application folder onto their icon and it'll get rid of the app and all the associated Library files.

Then go to Apple's website and download iTunes. Starting fresh should get rid of the problem.

04-06-2007, 03:56 PM

what exactly is a spotlight search?

also this is what consol says when im tryin to load the itunes....

Mac OS X Version 10.3.9 (Build 7W98)
2007-04-06 15:22:52 -0400
2007-04-06 15:22:52.542 loginwindow[193] FSResolveAliasWithMountFlags returned err = -43
DebugAssert: Third Party Client: (NULL != m_lock && 0 == errno) Can't create semaphore lock[line 62, file /Volumes/Development/HP/Mac-Sirani/mac-software/components/HPEventHandler/Sources/Core/HPTMNotificationManager.cpp]
2007-04-06 15:42:34.241 Installer[405] Architecture with no info: Dutch
2007-04-06 15:42:34.243 Installer[405] Architecture with no info: Dutch
uid:502
nprocs 16
No matching processes belonging to you were found
2007-04-06 15:43:49.131 Installer[405] Architecture with no info: Dutch
2007-04-06 15:43:49.133 Installer[405] iTunesPhoneDriver couldn't be installed because "This software cannot be installed on this computer."
2007-04-06 15:43:49.134 Installer[405] Architecture with no info: Dutch
2007-04-06 15:43:49.134 Installer[405] iTunesPhoneDriver couldn't be installed because "This software cannot be installed on this computer."
2007-04-06 15:43:50.465 Installer[405] Architecture with no info: Dutch
2007-04-06 15:43:50.465 Installer[405] iTunesPhoneDriver couldn't be installed because "This software cannot be installed on this computer."
z_alloc: 0 bytes in use out of 328824 bytes overall; max 318584.
2007-04-06 15:46:39.393 Activity Monitor[351] _NXTermWindow: error releasing window (1001)

04-06-2007, 04:44 PM

ok well i found this too.. nut no one ever figured it out for the guy...

http://community.livejournal.com/macosx/4269712.html

04-06-2007, 05:21 PM

Uh, spotlight is the search feature of OSX. It's the blue circle in the upper right hand corner of your screen....has a magnifying glass inside of it....

04-06-2007, 07:05 PM

figured it out you can delete thread..

after 2 days of gettin very frustrated, deleted everything releated to itunes then i created another account and isntalled itunes under that one and it seemeed to work..

thanx all who tried to help me

04-06-2007, 08:13 PM

Well, at least you got your problem solved, and that's what counts, right?