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iPod Hardware and Accessories All iPod hardware discussions.

Great Apple Service: They Replaced My iPod!


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rukind2

 
Member Since: Dec 18, 2003
Posts: 128
rukind2 is an unknown at this point
Mac Specs: 13" Air, 2 Ghz Intel Core i7, 500 SSD, 8G Ram

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My 6-week ipod (10GB) started to suffer from horrible battery performence. The deal breaker was that it would turn off then at some later point turn back on. Go figure. Anyway, I took it to the local Apple store where I purchased it, explained the probelms. They replaced it on the spot with a factory refurb. The refurb is pristine. Equal to new. While I didn't like the battery problem, I am very happy with Apple's customer care.

I'd recomend Apple to anyone who wants an unusual experience: a company that cares about it's customer.
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TylerMoney
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hope mine doesn't have that problem, but if it does, I hope it is handled as well as yours.
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Osiris22x

 
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Member Since: Feb 25, 2004
Location: Portland, OR
Posts: 475
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Mac Specs: 15" MacBook Pro, 13" MacBook Black, 15" iMac G4, 24" iMac (soon!)

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My new 15 gig iPod died about a month after I got it. The file system corrupted and it quit responding. I took it into the "Genius Bar" and the guy ran a restore on it. This worked for about a day before it died again. I took it back and they gave me a brand new 15 gig iPod! My old one was REALLY scratched up, but they didn't care. Without a second thought, they handed me a brand new one...and it has worked perfectly ever since. Needless to say, I bought a permanent skin/case for the new one. It doesn't have a single scratch or even fingerprint on it.

So far I'm very impressed with Apple's service.
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