03-10-2004, 01:24 AM #1
Great Apple Service: They Replaced My iPod!
- Member Since
- Dec 18, 2003
- Retina, 13-inch, Early 2015. 2.9 GHz Intel Core i5. 8 GB 1867 MHz DDR3. 512 GB SSD.
My 6-week ipod (10GB) started to suffer from horrible battery performence. The deal breaker was that it would turn off then at some later point turn back on. Go figure. Anyway, I took it to the local Apple store where I purchased it, explained the probelms. They replaced it on the spot with a factory refurb. The refurb is pristine. Equal to new. While I didn't like the battery problem, I am very happy with Apple's customer care.
I'd recomend Apple to anyone who wants an unusual experience: a company that cares about it's customer.
03-11-2004, 04:18 PM #2TylerMoneyGuest
hope mine doesn't have that problem, but if it does, I hope it is handled as well as yours.
03-27-2004, 04:52 PM #3
- Member Since
- Feb 25, 2004
- Portland, OR
- 15" MacBook Pro, 13" MacBook Black, 15" iMac G4, 24" iMac (soon!)
My new 15 gig iPod died about a month after I got it. The file system corrupted and it quit responding. I took it into the "Genius Bar" and the guy ran a restore on it. This worked for about a day before it died again. I took it back and they gave me a brand new 15 gig iPod! My old one was REALLY scratched up, but they didn't care. Without a second thought, they handed me a brand new one...and it has worked perfectly ever since. Needless to say, I bought a permanent skin/case for the new one. It doesn't have a single scratch or even fingerprint on it.
So far I'm very impressed with Apple's service.
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